Hi Friends,
Here i attached the mail i send to TATA DOCOMO... NO use wasted my still more time by typing all these....

Dear Docomite,

This is Roji P Rajan from Bangalore, who is seriously fed up with the service giving by TATA DOCOMO.

I took a Postpaid Connection from docomo on 21-12-2009 from the sales executive who came to my office for the promotion of your company (ITC Infotech). He asked me for few numbers of documents and handed over to him the entire request. Got a Pouch which is including a SIM card from docomo, which put my life in HELL

The sales person offered me one mobile number which is matching to the current number which i am having, so i decided to go for that with the tariff of 800 Rs/Month. Verification for the same had completed from your end by the executive named Mr.Dinesh if i am not wrong. The connection is in still not activated. Up to here is quite normal while going for a new connection. My exact issues are described below.

A) Customer Care Number.

As of now nobody knows that which is the number for Docomo Postpaid Customer Service, Got few numbers from the broacher you gave and tried to call those numbers response mentioned by number wise

1) 9036012345 - I had made more than 10 Calls to this number and got the response as "This is the CC number for PREPAID and we doesn't know anything about postpaid even the CC number for Postpaid, you can have a try on 121. If my connection is not activated how will i make call to 121. When i asked this question they don't have an answer.

2) 9036000121 - This number is diverted to some other number and their is no response from the engineer. They doesnt even bother to pick the call, I think i tried to this number more than 15 Times

3) 9036000122 - This number had picked up once and explained my issues to them but no reaction from their end,

4) 09030012345 - Again the same response as this is the CC for prepaid. and suggested me to call one new number 52280, tried but saying that please check the number you have dialed.

5) 18002660000 - International Tall Free number, NO USE, i have to say INTERNATIONAL WASTE NUMBER, no information from them

6) 08065393402 - Funniest number than all of above ..it says "The Number you have dialed is SWITCHED OFF"

As a customer i took your connection and spend more than 150 Rs by calling all these numbers and still the Problem exists.

Is this Called CUSTOMER SATISFACTION.???!!! Poor very Poor..Nothing more to say... I decided one thing now... What ever offer you give... I will never turn in to this and will never allow anybody to go for this... even will try to avoid calling your network...

Regards

Roji P Rajan
ITC INFOTECH INDIA LTD
Pulikeshi Nagar P.O | Bangalore – 560005
Mob: +91 9741911959
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Please Don't Print This E-mail Unless You Really Need To!...
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I mailed the following to listen.rom@tatadocomo.com and still no reaction after 3 days...

Ref: Mobile No: 8087010522, 8087010622, 8087010722, 8087010822

Payment made on you website, today. Transaction Reference No: MCIT0030904655

Please restart your services, (which are anyways of 3rd grade).

WORST PART : When youu debar outgoing calls you also debar your help line 121 !!!!! Now after making payment how am I suppose to inform you the payment details.

For Pharmadeal
Sumeet Bagree

CC: ALL REVIEW BLOGS ON NET

Hello Consumer Court Members,

Before knocking Consumer Court I suggest you to first register your complaint with TATA Docomo customer care, and in case you are not setisfied with their response then send a email to your area nodal officer and if still not get any solution then send a email to the Appellate Authority of TATA Docomo.
And if the all above mentioned channel get failed to provide you any solution then you can drag them to the Consumer Forum.

Visit: Address for more details.

I switched from prepaid to postpaid service one week ago..
My services are not activated & even on repetitive calling to the customer care they are not responding from their side,
Not even providing the status of my application.

~SaiKiran.
8867847238.

Dear SaiKiran,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO

Hello,

I came to know about the 899 Post paid plan and applied for that.
One executive came to my place collected address proof and ID proof and even security deposit of Rs.899 in the form of cheque.
This happened 2 months before. From then no correspondence is there from Docomo and SIM is not yet activated.
I don't really understand what's going on. At least there should some information on this.
I called customer care and all the other number but no information is being provided by them in this regard.
I even tried to called the Nodal Officer and but use.

Someone please help me out with this.

Nagaraju Kolahalam,
+91-9632911224

Hi

This is Chandra i am really unhappy with tata docommo customer service i have been using tata docommo past 1year no 8148080801 but while goin to US 16th December 2011 i called tata docommo customer service to disconnect my no they gave me wrong address again i called them and told them to disconnect my connection and i left from India for 3months when i came back on 17th march i called them to reactivate it they said i have pending in my account for the service which i haven't used it when i told them i will not they said they will give 30% discount i told them i dont want that connection now again my bad luck unluckily again i got trapped with tata docommo buying tata docommo photon 9th may they disconnected it saying i have due in my previous account and when i asked them tata docommo postpaid customer service no 121 they gave me one no :9240008282 they said to call on other number 9043012345 after calling them again call on this no 1800266121 and again other no 18002660000 1st working in tata docommo they dont know proper number i have been tired calling all the numbers i have been getting only one reply that call on other no its prepaid service no. If tata docommo cant service their customer then better to shut their company they are there to just loot the customer not to provide service i have brought the new tata docommo photon 9282564771 paying 1200 i need my compensation i dont need this connection at any cost.


Regards
Chandra

Hi Nagaraju,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO

Dear SaiKiran

We kindly request you to revert to us with the retailer details to assist you better regarding this issue.

Thanks and Regards
Customer Care
Tata DOCOMO