Originally Posted by Piyush Makol

DEAR SIR.MY NAME IS PIYUSH MAKOL. RESIDENT OF SOUTH DELHI.
ITS BEEN 2MONTHS ONLY AND I AM FACING ISSUES WITH IDEA CELLULAR.
I BOUGHT A POST PAID CONNECTION ON 8TH MAY.
AND MY BILL GENERATES ON 20TH OF EVERY MONTH.
THIS MONTH I RECEIVED RS 15 CHARGES FOR A MISSED CALL INFORMATION SERVICE
WHICH I NEVER DEMANDED FOR.
IDEA CUSTOMER CARE CLAIMS THAT I RECEIVED AN AUTOMATED CALL AND I PICKED IT
SO THIS SERVICE GOT ACTIVATED. NOW I DID NOT ASK THEM TO CALL ME AND NEITHER
I DID ANYTHING TO ACTIVATE THIS SERVICE. THEY HAVE CHARGED ME RS 15 FOR THE
CURRENT BILL. NOW MY BILL GENERATES ON 20TH AND AS SOON AS I CHECKED MY
CURRENT EBILL ON 22ND JULY I CALLED CCARE TO DEACTIVATE THIS SERVICE. THEY
SAID THAT THEY WILL STILL CHARGE ME FULL NEXT MONTH CAUSE I HAVE USED THIS
SERVICE FOR 2DAYS.
MY NUMEROUS CALLS TO THEM HASNT HELPED AND ALL THEY SAY IS THAT I HAVE TO
PAY THE BILL.
I WILL NOT PAY THE BILL UNTIL IT IS RECTIFIED AND THESE CHARGES ARE REMOVED.
PLEASE HELP ME WHAT TO DO?
AM ATTACHING THE MAIL THAT I SENT TO THERE DELHI OFFICE.
LOOKING FORWARD FOR YOUR SUPPORT.
--
Piyush Makol

Dear Sir,

We regret the inconvenience caused to you. May we request you to reply us your complete account details such as Full name, mobile number, and the type of Inconvenience you are facing. Also mention the token ID 205IC83042 in the subject.

Regards,
Idea Cellular