Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,

Mohsin Khan
Airtel Customer Service Team

This with reference to my prepaid connection 9980157363 having sim number. I dully completed the all the required documents required by the Airtel. I had purchased this on 21/06/2009. at 10:48:20 Am. It got activated on 18/01/2010.I got an SMS on 22/01/2010 stating that I need to Re-Verify my prepaid number. I called up Airtel Customer Care He said "Re-verification. After 7 days of chassing it has been reactivated at 29/01/2010 but today i.e. 5/02/2010 I got sms again " We have been unable to reach you for televerification of your mobile number. Your first outgoing call will reach our televerification helpdesk, kindly extend your support & confirm your name and address to our executive to enjoy continued service."
But I haven't reached any helpdesk on outgoing call so please guide me how to contact executive and why he is not able to reach at given address. Please do something I don't want intruption in calls.

I am very disappointed with Kamdar Airtel Agency which is at Fort, Mumbai. I have taken a New Perpaid connection on 31/3/10 in the morning and was assured that the SIM will get activated in Four hours. But after four hours it did not got activated. On calling customer service, it says that the Agency had not forwarded the request. I had visited gallery again at night on 31/3 and requested again, and again I was promised that in 10 minutes it will be getting activated.

But still the SIM is not activated as on 1/4/10 1.00 PM. My mobile no alloted to me is 9004245756. SIM no. 8991921001021049826.

Please note that I had also came accross 2 more similar cases of my office collegues, who had taken new connections in between last 2 months. It is also a matter of concern that if we take connection from outsider shop or mobile shop they get the connection activated in one hour and they provide SIM card for Free, where as the Airtel Gallery charges us Rs.49/- for SIM. And on asking the Airtel Gallery guys they answer that we don't know.

I request you to do the needful

Regards,
Abhinandan Sharma

Dear Sir,

I bought new airtel prepaid SIM got it activated with address verification then my outgoing and incoming call were barred without any prior notice. I contacted dealer and got my no. reactivated NOW my outgoing and incoming are again barred. On contacting customer care I am told that my no is working fine but I am not able to make or receive any call.

customer care talk ref. no. 0406283516 dated 06/April/2010
0404181362 dated 04/April/2010
0403586777 dated 03/April/2010
Please provide proper and correct information.

+91 9971898196

I am the user of the above prepaid mobile connection for more than 10 years.Lately I have been getting messages to submit some documents.Can anyone tell me what are these documents & where can they be submitted.Thanks

Dear S M Kumar ,

This is to inform you that your concern listed 26 Oct 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear S M Kumar ,

I would like to inform you that your concern listed 26 Oct. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

I am using airtel mobile(9952265084). Now i need to connect internet facilities through my mobile. i am a prepaid customer. how to activate it. reply as soon as possible.

Dear Gayathri ,

This is to inform you that your concern listed 6 Dec 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Gayathri,

I would like to inform you that your concern listed 6 Dec. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

I have an Airtel postpaid connection i want to close it kindly let me know the formalities to done. I had purchased the sim from Ahmedabad but know I am transferred to Kochi and now I do not require this number.

Dear Customer (to close my account ),

This is to inform you that your concern listed 05 Jan 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Kumar
Airtel Customer Service Team@

Dear Customer (to close my account ),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards,
Rakesh Ranga
Airtel Customer Service Team

I bought a new Airtel prepaid connection (9560154451) for which I provided all my documents and whatever I was asked to get it activated.
I have been getting a strange problem with SMS for quite some time now. It started with my messages getting stuck in outbox, it took about 4 to 5 tries to successfully send a message. But now the problem has worsened. Most of the SMS give me "Message Delivery Failed" message. When i try to look at the message details it says something like "No message support for your network".
Its very frustrating to keep trying again and again and get no result. I thought it was a temporary problem with network but this thing is getting worse day by day. The only reason I switched to Airtel was because of its unmatched service. This is what I heard from many people but sadly my experience with Airtel is not going well till now. Please look into the matter as soon as possible.
Looking forward to a quick response from you.