AIRTEL Customer Care HARASSMENT & Balance Deduction

**mohitdhiman1987** · 07-04-2011, 04:29 PM

My name is Mohit....I am a regular Airtel user for 6 years now...but what i experienced on JUNE 30 and thereafter has compelled me to quit airtel and move to other mobile service providers...

My mobile Number is 8755213671..I purchased this new connection on JUNE 3 ,2011 and on the same day had it recharged with the following :

1)SMS PACK Rs.36 - Validity 30 days
2)RC-12 - Validity 30 days
3) Rs. 222 FULL TALK TIME - VALIDITY 30 DAYS

As i was out for work , i used this number on a very few occasions and made just a few phone calls and messages..and most of the balance was unused..
The last time i made a call was on JUNE 28 and the balance was approx. Rs. 175 remaining out of "Rs.222 FULL TALKTIME" balance WHICH IS A SEPARATE BALANCE AS PER AIRTEL PLAN..

On June 30 when i made a call, i noticed that i was charged from my MAIN BALANCE..i was surprised...as just two days back i had Rs 175 in my FULL TALKTIME account....i checked the Full Talktime balance by dialing *123*6#....and to my surprise it said "INVALID ACCOUNT SELECTION"..

This means that the Full talktime account was terminated (on JUNE 30 ) i.e after 27 days ....whereas it had 30 days validity so it could not have been terminated before JULY 2....

i contacted the customer care right then...and the person i talked to was very rude and impolite and it seemed as if he had no interest in doing his job..His name was MOHD.
I explained it to him & asked the reason behind this..At first he was not willing to listen and replied that the period of 30 days must be over without checking any details of my number and the recharge...(which means he was just assuming on his own)..
i told him to check the details ...after about 10 mins he said that there was no such recharge on my number....and asked me to hang up the phone!!!!! i asked him how could this be possible? to which he says that No recharge was done..
i asked him to check it properly and again after about 10 mins he acknowledged that THERE WAS A RECHARGE OF Rs. 222 DONE ON JUNE 3 AND THAT Rs. 173 WERE REMAINING WHICH WERE UNDULY DEDUCTED..... THIS IS WHAT HE ACKNOWLEDGED AND VERIFIED ON HIS SYSTEM... which simply means that before this he had not actually checked any details and was just trying to fool me or mislead lead me for reasons unknown...
i asked him why had he replied earlier that no recharge had been done ??? He had no answer...
i asked him to lodge a compliant to which he disconnected the line..

the second person i talked to was a lady and she had no knowledge of my details and after keeping me on hold for a long time all she had to say was that : IT MUST BE THE CASE THAT I HAD SENT MANY MESSAGES AND THEY TOO WERE CHARGED FROM MY FULL TALKTIME BALANCE AND HENCE MY FULL TALKTIME BALANCE MUST HAVE GOT OVER BEFORE JULY 3..

WHAT A RIDICULOUS GUESS WAS THAT!!!!! since i already had an active SMS PACK , then how could the messages be charged from my full talktime balance........and to just make a point my sms pack too was almost unused.....to this she had no answer and the line was disconnected..

Look at the contradiction...these customer care people have different systems that show different details for a mobile number i guess...when one person confirms that indeed Rs 173 were deducted , the other person does not ....

the third person i talked to kept me on hold for about 20 mins....and disconnected the line....thereafter i tried several times at 121 and 198 but i was debarred from making calls to these numbers.....

and to make it clear my full talktime balance was not over....because if it was actually over, then on dialling *123*6# on June 30 it should have shown zero balance, but it showed "INVALID ACCOUNT SELECTION".... which means that the account had balance (Rs 173) but was terminated before the validity period was to get over...

I felt offended & irritated by all this and on the same day i e-mailed to <121@in.airtel.com>, <121@airtelindia.com>, <121@in.airtel.in>, (121) and <nodalofficer.upw@airtel.in>, <nodal.upwest@airtel.in>, <nodalofficer@airtel.in>, (NODAL OFFICERS) .

BUT EVEN AFTER 4 DAYS I HAD NO RESPONSE FROM THEM ...MY PROBLEM IS NOT RESOLVED AS YET...

the next day when i was allowed to make calls to 121 a lodged a compliant ... with complaint number - 3070107238500 , which has also not been resolved...

today i have e-mailed at <airtelpresence@in.airtel.com> and i must admit i have no hope...

THIS BEHAVIOR IS HIGHLY DISAPPOINTING AND UNACCEPTABLE ...AND IT IS UNETHICAL ON THE PART OF AIRTEL WHICH IS A LEADER IN TELECOM BUSINESS TO TREAT ITS CUSTOMERS LIKE THIS...[/B][/B]

IF MY PROBLEM IS NOT RESOLVED I WILL MOVE TO HIGHER AUTHORITIES AND WILL SPREAD THE WORD THROUGH OTHER CHANNELS...

THANK YOU

**Airtel_Presence** · 07-13-2011, 03:23 PM

Dear Customer (mohitdhiman1987),

This is to inform you that your concern listed 4 July 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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**Airtel_Presence** · 07-19-2011, 08:32 PM

Dear Customer (mohitdhiman1987),

We would like to inform you that your concern listed 4 July 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Unregistered · 06-01-2012, 11:12 PM

Be careful since Airtel has decided to deduct from their prepaid customers balances in 3G and for other value added services not provided - you would get invalid account selection etc...

This is to pay for their worthless guys and managers working in their customer service team since they're not able to pay their salaries with so many quitting airtel and money is required by Airtel for their new global vultures works that is their ventures!

**Airtel_Presence** · 06-05-2012, 11:44 AM

Dear Customer,

( airtel deducts prepaid balances )

This is to inform you that your concern listed 01 June 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence
We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com

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Calvin Jose · 07-23-2012, 06:22 PM

Hi

I have been using airtel for the past 4 years.

Recently i bought a mobile lumia 710 from an authorised store in market. The mobile had an offer stating 2GB of 3G data plan is completely free for 4 months from the date of purchase.

The first month i got the 3G plan activated after a big struggle. They said from the second month onwards it will be auto-renwed for the remaining 3 months. The first month's validity got over by June 18th 2012.

After that since the plan was not activated for the next month, i tried contacting the airtel customer care and filed a complaint and they said it will be rectified after 48 hours, which didnt happen.

I happened to remove the sim card in between for a technical problem which was solved by authorized person. I havent tried any other sim card than the one i had before.

I tried reaching them on 23rd and the customer care executive transfered the call to their supervisor, called Sendhamarai. She was rude and told me that since i have taken my sim card out
the offer has been made invalid.

Its such a rubbish, its my phone and i can remove my sim card @ any point of time. What does it has to do with the plan's validity?

Today they say for taking out sim card once the plan has become invalid and tomorrow they might say that the balance has been detected because i switched my phone off?????

Ridiculous..

My mobile no is 9840998953.

The highlight is i tried reaching 12118 and registered a complaint and they said they will send the complaint details which is yet to be recieved. Does the message has to be generated specially.

Please register this complaint and take immediate action on these kind of senseless answering people.

We understand their situations though but still its so irritating when we get such answers.

Thanks and Regards,
calvin

**Airtel_Presence** · 07-24-2012, 02:44 PM

Namaste Mr. Jose ,

This is to inform you that your concern listed 23 July 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
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**Shreya Prasad** · 07-24-2012, 03:17 PM

Hi,

I had an airtel no. 9818502529. Had asked them to discontinue the no. as they were sending me abnocious bills. They said they woukd and get back to me with a resolution within few days but its been 3 months, they yet have not and to top it all, they have been charging me the monthly fees. From an amount of 3000 they have come to 8000+

Please see the mail trail below.

On Tue, Jul 17, 2012 at 1:26 PM, shreya prasad wrote:

12 days now.. And yet no clarification.

On Sat, Jul 14, 2012 at 5:43 PM, shreya prasad <shreya.prasad@gmail.com> wrote:

Its been 8 days and I yet have not received any revert from you people. I need a justification to my bill on priority basis, just the same way as you need the payment against it. And stop having harassment calls made. I would be pushed enough to make a complain of the same..

On Thu, Jul 5, 2012 at 7:14 PM, <121@in.airtel.com> wrote:
Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you at Nodal/ Appelate desk.

We are currently resolving your query and would revert to you within in 24 Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

On Thu, Jul 5, 2012 at 7:02 PM, shreya prasad wrote:
And if we talk of the bills then find few of the discrepancies, mentioned below. something obvious which you people probably have charged extra. beyond this, i'm sure you must be charging double on every call...
Oct'11 to Nov'11 bill:
No. of text msg. 925 billing to Rs. 570.10 and the discount given is Rs. 534. Please check your records i have 1000 msgs free every month.
Late fee payment was waived off, yet you've charged Rs.137.21.... Does it make sense calling on your customer care no. or they just make false promises.

Nov'11 to Dec'11 bill: I don't have the bill on me or else would have checked the same too..

Dec'11 to Jan'12 bill:
No. of text msg. 951 billing to Rs. 584.30 and the discount given is Rs. 550.80.

Jan'12 to Feb'12 bill:
late fee charges.
the sms bit is fine.

Feb'12 to March'12 bill:
and the bill summed up to 2490.. and then there is no stopping to the amount shooting up. I guess the last usage thru this no. is in April, then after the request was raised regarding these discrepancy on your customer care no. and as they were taking too much of time to it so i finally asked them to shut down the services and they promised me that they'll do the same and make sure that the monthly rentals are not charged as i would not be using this number and will have an NOC when this problem would be resolved.. Its July going on.....??

On Thu, Jul 5, 2012 at 5:53 PM, shreya prasad wrote:
Its not which part of the bill.. But my bill summing up to almost 3000 a month, is not possible. The usage has not been such. and then after, when i had an issue with it i specially asked your executive to shut down my number then why is it working and why has have been charged the monthly rentals...

do you people just work on your convenience. do you force customers to be off your network cause of your descrepancies. I have read so many issues raised by people with the same problem. How horrendous is that..

On Fri, Jun 29, 2012 at 7:38 PM, <121@in.airtel.com> wrote:
Namaste Shreya Prasad,

You wrote in on 29-06-2012 regarding billing issue and delay in cancellation of your airtel mobile number 9818502529.

We regret for any inconvenience caused to you in this regard.

We understand that you have discrepancy towards your bill dated 07/04/2012, 07/05/2012 and 07/06/2012. We request you to confirm with the complete details in which part you have discrepancy enabling us to investigate further in this regard. We request your kind cooperation and understanding.

However, we would like to inform you that as per the service request number 44228811, our respective team contacted regarding cancellation and you have told cancellation is not required as of now. Hence, the same was not processed. We request you to confirm if you wish to cancel the number enabling us to do needful.

airtel appreciates your business and always welcomes your feedback.

Yours Sincerely,
Chaithra
Customer Care
Bharti airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback

---------Original Message----------
From:
To: 121@in.airtel.com
Cc:
Sent: 29/06/2012 03:33:00 PM
Subject: Re: FWD: MOBILE NO. 9818502529 [|BAL|Qrc12906121106079821378|]

and may i ask why.. as it has not been used and then, there was a discrepancy
on it, yet you are charging..

On Fri, Jun 29, 2012 at 3:21 PM, <121@in.airtel.com> wrote:
Namaste Shreya Prasad,

You wrote in on 29-06-2012 requesting for waiver for last 3 months bill for
your airtel mobile number 9818502529.

We regret to inform you that we would be unable to waive off the charges for
last 3 months bill.

The Outgoing call service has been deactivated with effect from 12-06-2012 due
to non receipt of payment towards last 5 invoices.

There is an outstanding amount of Rs. 8263.23/- towards last 5 invoices.

We request you to clear the payment at the nearest ARC (Airtel Relationship
Centre) and the Outgoing call will be activated within 4 hours.

You may dial *121# (Toll free) to know the billed and unbilled amount.

Please find attached the nearest ARC ( Airtel Relationship Centers) details for
your reference.

airtel appreciates your business and always welcomes your suggestions/feedback.

Yours Sincerely,
Noor Ayesha
Customer Care
Bharti airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback

---------Original Message----------
From: shreya.prasad
To: 121@in.airtel.com
Cc:
Sent: 29/06/2012 11:22:21 AM
Subject: Re: FWD: MOBILE NO. 9818502529 [|BAL|Qrc12806121106279805147|]

So to settle the issue, i would need to pay Rs.8263.23 to have the no. active.
The past three months it has not been even in use. Please check if that can be
waived off.. Please give the best possible way out. Even on checking my account
details on the site, nothing is available.

On Thu, Jun 28, 2012 at 3:19 PM, <121@in.airtel.com> wrote:
Namaste Shreya Prasad,

You wrote in on 28-06-2012 with a question enquiring about receipt of bill
despite the stoppage and enquiring about the bill amount for your airtel mobile
number 9818502529.

We would like to inform you that as per your Service Request number 44228811,
our respective team has called on alternate number 9818250257 and spoken with
Mr. Jatin on 25-06-2012, he said right now we do not want to disconnect this
number. Hence your airtel mobile number is not disconnected.

We request you to confirm if you wish to cancel your number permanently,
enabling us to do the needful.

There is an outstanding amount of Rs. 8263.23/- towards last 5 invoices.

You may also know the current outstanding amount by dialing *121# (Toll free)
or by sending an SMS with content as OT to 121 (Toll free).

airtel appreciates your business and always welcomes your suggestions/feedback.

Yours Sincerely,
Noor Ayesha
Customer Care
Bharti airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback

---------Original Message----------
Fr
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

**Airtel_Presence** · 07-25-2012, 02:15 PM

Namaste Ms Prasad,

This is to inform you that your concern listed 24 July 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
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**Airtel_Presence** · 07-29-2012, 01:06 AM

Namaste Ms. Prasad,

This is to inform you that your concern listed 24 July 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence .

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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**Airtel_Presence** · 08-02-2012, 11:35 PM

Namaste Ms. Prasad,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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AIRTEL Customer Care HARASSMENT & Balance Deduction

Airtel deducts prepaid balances unnecessarily to pay their poor customer service teams

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