Originally Posted by lkabra

This has happened to me many a times now but the last incident is unbearable. I was on a trip to Hyderabad when Reliance Smart has deducted Rs. 30 from by balance without any confirmation or information on 21st June, 2011. When I complained about it on 22nd June, 2011 then they told me that some GURUBANI services has been activated on my mobile no. 9681499802 (of which I received no confirmation message). Then when I complained that I have not activated that service then they have discontinued it without refunding my money. I demanded my money back then they took my complain as AGAINST DND and not about refunding the money.
Today, on 23rd, I again tried to follow up then I got the news that they have taken my wrong complain. I have already complained about it but I know that nothing will happen as this is the usual work of Reliance Communication now.

Hence, I want to post the following complains, so that atleast all other consumer might know that what cheap tactics are being played against us by Reliance:

1. I am a Marwari residing at Kolkata then why would I be using GURUBANI services.
2. No confirmation message or even no updates relating to GURUBANI services were given to me after deducting my balance.
3. When I complained about the fact on 22nd on around 8.45pm then a wrong complain was taken by AMREEKA RAKSHIT and did not even bothered to forward me the complaint no. (I took that no. today by once again calling them; Complaint No.: 155477884)
4. My current complaint no. is 155516227 and when I told them to complain against that particular Madam AMREEKA RAKSHIT then they denied.

If such things continue in the near future who knows what quantity of consumers Reliance will have

Hi,

We apologize for the inconvenience caused to you. This is to inform you that your problem has been escalated and our concerned team is working on the resolution. We will get back to you shortly. In future, you may also write to us at Reliance Mobile | Facebook.


Regards,

RCOMcare

Originally Posted by lkabra

This has happened to me many a times now but the last incident is unbearable. I was on a trip to Hyderabad when Reliance Smart has deducted Rs. 30 from by balance without any confirmation or information on 21st June, 2011. When I complained about it on 22nd June, 2011 then they told me that some GURUBANI services has been activated on my mobile no. 9681499802 (of which I received no confirmation message). Then when I complained that I have not activated that service then they have discontinued it without refunding my money. I demanded my money back then they took my complain as AGAINST DND and not about refunding the money.
Today, on 23rd, I again tried to follow up then I got the news that they have taken my wrong complain. I have already complained about it but I know that nothing will happen as this is the usual work of Reliance Communication now.

Hence, I want to post the following complains, so that atleast all other consumer might know that what cheap tactics are being played against us by Reliance:

1. I am a Marwari residing at Kolkata then why would I be using GURUBANI services.
2. No confirmation message or even no updates relating to GURUBANI services were given to me after deducting my balance.
3. When I complained about the fact on 22nd on around 8.45pm then a wrong complain was taken by AMREEKA RAKSHIT and did not even bothered to forward me the complaint no. (I took that no. today by once again calling them; Complaint No.: 155477884)
4. My current complaint no. is 155516227 and when I told them to complain against that particular Madam AMREEKA RAKSHIT then they denied.

If such things continue in the near future who knows what quantity of consumers Reliance will have

Hi,

We hope that we were able to assist you with your concern to your satisfaction. In future, you may also write to us at Reliance Mobile | Facebook.


Regards,

RCOMcare