This complaint is regarding the way Airtel customer care representative treat their customers. Both myself and my friend are Airtel post-paid customer for more than 2 years. We visited Airtel's so called "Relationship Center" on Cunningham road Bangalore, today afternoon to request for a address change. Firstly the lady representative showed no concern at all, "System's are down..please come back later" was her reply. Hello, we are customer, didnt come here for a job interview, we pay you every month for usage, you are not doing us any favor, at least have a courtesy to listen to customer's request. Next a lady come's along, another representative may be, but didn't looked like one. They started chatting, we were standing right there, complete our conversation first. After requesting again, the representative had only one thing to say, "I don't understand what is your request", even after explaining hundred time she had the same reply. If you cant understand a word we say, go join as a beauty product sales girl don't be a CUSTOMER CARE representative. I have a complain against Airtel, do you have any screening before you make a person as a customer care representative? I'm writing for the Airtel customer care as well, If I don't receive an apology then may be I don't need their service as well, there are many service providers in Bangalore dying to gain a customer who's bill comes more than 2K every month.