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Humiliation from customer support after getting cheated

This is a discussion on Humiliation from customer support after getting cheated within the Mobile Services forums, part of the Mobile category; I have been a customer for airtel(+91 8056168204) for more than a year. From last two days, an amount of ...

  1. 06-20-2011, 03:59 PM #1
    sarveshkumarsingh
    sarveshkumarsingh is offline Junior Member
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    Exclamation Humiliation from customer support after getting cheated

    I have been a customer for airtel(+91 8056168204) for more than a year. From last two days, an amount of INR 3.60 is deducted from my account every half an hour. When i called up the customer care to confirm the same the customer care executive Gopal) was very rude. He put me on hold for half an hour and then disconnected. After that i recharged for INR 444(Transactin ID 315331936) and i got a balance of Re1. I called the customer care again and the same process was repeated. This time they just disconnected. After that i spoke the lady called MANU, she told that i have a special plan and the balance was deducted for airtel Live. I have a blackberry phone and i have not used airtel live. Plus i have not used internet in past 3 days. For the "Special offer" i asked what is the special offer, for which she transferred me to the senior executive. I was waiting on line for half an hour before the call was disconnected.

    I am sick and tired of calling customer care asking for help. Can someone please help me out of this exploitation?

    Thanks and regards
    Sarvesh
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  2. 06-24-2011, 05:48 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Sarvesh,

    This is to inform you that your concern listed 20 June 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  3. 06-25-2011, 11:21 PM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Sarvesh,

    This is to inform that your concern listed on 20 June 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 07-03-2011, 01:49 AM #4
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Sarvesh,

    We would like to inform you that your concern listed 20 June 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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