Hi,

Currently I would like to file a case against samsung with consumer forum if my problem is not resolved ASAP based on the following details.

I have purchased a Samsung Refrigirator with Model number RA20WVPS.
It's been an year since I bought this fridge.
The exact date of purchase is 7th of June 2008.
Just after some 4-5 months of purchase the refrigirator stopped cooling.
I contacted the customer care and a Samsung person had come to check the issue and he had refilled the gas.
Now again after an exact period of 5 months, the same issue has again come.
And now, since the warranty period is done, the company wants me to pay for the refillment of the gas.
But then, when we spoke to the Customer care person, we understood that there is no one who could assure us in written that the same issue shall not crop up again after a certain period of this service.

Should I be paying this way for any technical or functional or whatsoever defects of the company's manufactured good?
Is this not a way of doing smart business? Is the comapny not cheating the customers in a way and is it not expecting the customers to keep them paying through out the life of the product?
Who is answerable for these acts?

After getting lot of trouble and frustration I am sending this email to you for the required help.

Thanks and Regards,
Deepthi Jayanthi
Working for TCS Limited
Mobile#: 0091 9441925538

Dear Deepthi,
Before filing a case in consumer forum, it's better to send a complaint letter to the head office of the Co. through registered post. Keep a copy of that letter with you and wait for the respose of the Co. for 15 to 20 days. In case of no help you can file your complaint in consumer forum.

Good Luck

Hi Sir/Mam,

I had bought a Samsung S5233A mobile(IMEI No.- 354369030221379, Sl. No.- RW4S518839B) on 26/05/2009. From the day of purchase, it had a problem that sometimes the network goes completely on its own and does not come until the phone is restarted. So, I gave it to the authorized service center, Rahul Traders, Rani Bagh, for the same. They gave the resolution that they need to reset the phone, but the whole data will be lost. They reset the phone and gave me back, but after 2-3 days i realized that it was still not working fine. I gave it back to them and this time they said that they need to reinstall the software of the phone. They did that and gave me the phone. But, still the problem persisted. Then after a week I again went to them for the same problem. This time they said that the phone will go to the company and mother board will be replaced. And, I asked them that if still the problem persists, then what will be the solution. So they said that they will get it replaced. This time I got the phone after 16-17 days. That is, my phone was at the service center for more than 20 days in the first month of purchase. For all this, I had to go to the service center for about 8-10 times but still my phone is not working properly. Then i again went to the service center for the same problem and asked for a replacement of my phone. But, their reply was 'we are not authorized for replacement, and Samsung will not replace your handset in any case'.

After all this happened, I called in to the Samsung at least 5 times and every time they said that their senior will contact me within 24 working hours. But, even after so many days I haven't received any call from Samsung regarding the solution of my problem.

EXPECTATIONS:

After all this, I expected a replacement of my phone which the Samsung people never cared about. It has not been working properly since the day of purchase. The phone is of no use of mine if it does not catch network.

My last work order No. is WA50340911146. Please tell me some appropriate solution for the problem as I am working and it is really a big problem for me if I have to go to the service center every weekend for the same problem. And, that too with Samsung people not caring about it much.



Best Regards,
Jatin Luthra
Ph. No.- 9871669903
Email ID- jatin_224525@yahoo.com

Dear Sir,
I had purchased Samsung mobile SGH J-210 on 01/08/08, in June-09 its keypad stopped working,
as it was in warranty period i submitted the mobile to a authorised service center in Alwar,Rajasthan.
He told me it will take one month to attend the problem as it will be sent to Main centre at Jaipur,
After one month when i received the phone it was found that three keys were not working on the keypad.
again i gave it to the service centre,again he told me it will take one more week.
So, if they are not able to solve the problem please replace it with a new one.

Kindly look into the matter.

Thanks,
Vijay Mahajan

my samsung phone was stolen so i want to lock that phone

I purchased samsung mobile few months back. I found a problem while connecting to computer

Sir,
this to inform the company that when i went to ur company service center in Ameerpet. It was really a very dis pleasuring situation when they were not accepting the company guarantee card. when i gave previously they said my mother board was bad and they had to replace iit , than when i went today theyr saying the same thing.
vazrapurajit@gmail.com

My complaint no. is 8431850372. I have registered a call for a/c to be serviced. but till yet my complaint is not being attended. Please give me the feedback on urgent basis. Abhimanyu Arora (09810144108)

My samsung NV10 Camera got screwed up,it is getting switched off often and photos are not clear. With these complaints gave it for services on 8th january 2011 at SAMSUNG INDIA ELECTRONICs PVT LTD, 9, 27TH MAIN 1ST PHASE,RING ROAD,BTM LAYOUT,BANGALORE -560076. They almost took 2 months to service it,on 4th march 2011 took 2500 Rs from me stating they have changed the barrel and stobe everything. The next day itself started facing the same problem, so i gave it back to them on 8th march with the above two complaint, additionally i am not able to move between photos. Once again they took 2 months to analyze and they ended up saying parts are not avialable in India to repair it. Now they are claming they cant repair it.

one thing i cant understand here, after repairing my complaint got increased not decreased, i am facing additional problem like not able to move between photos.

What happened to the 2500 Rs which i gave.. there is no proper response from them. They are not picking the call itself. its the worst customer service centre. If you ask them abt the camera, they are giving repsone like the guy(technician) who looked into it, left the company, i am new guy, cant do anything. Sometime receptionalist will attend the call, she will route to camera dept but no one will pick the phone there.

After fighting with them ,finally they gave solution like go to main camera service centre in Banashankari, to refund the amt. I am not sure what they ll refund. They asked me to bring camera along with purchase bill, international warrenty card(expired) and payment copy which made here for service.I took the camera back from them around may 1st week. For the past ten days i am calling them to get the Banashankari details but everything is in vain. So far i have got 4 contact details from them but everyone is saying they are not working on camera.. they can do mobile service only.


I am new to blore, to be frank could not find the banasankari ofc, could not even getting proper contact details from them.
Even could not find the contact details for banashankari office from samsung customer service also(30308282 n 1800 110011).

I could not even understand the level of customer service which your are providing. Instead of paying 2500 i should have gone for new camera itself. Almost they took 5 months to analyze the issue and tell parts are not available...

I almost wasted going to BTM(service cente) from Marathalli(home) 3 to 4 times + 2500 Rs, really got frustrated with your service, definetly i will not recommend any of the samsung products to my friends.

Thanks for your wonderful service, keep up the good work. If it goes like these, you will lose all your customer.

Thanks,
Ari

Dear Sir,

I have purchase mobile samsung bada wave 2 last 15 days
before. We are facing so much problem in handset when we using.
Facebook, Orkut , You Tube they r not open, You Tube video not open .
We are going in urs service center in nagpur he was say we r not doing
anything this is urs service center replay. Do something.



With Regards,

KAPIL MAHESHWARI
NAGPUR
9881723837.

Dear Sir/Madam,

My self Amal Kumar Ghosh live at Ichapur, Ramnagar, P.O. Nawabgunj, Pin 743144. I had purchased a new Samsung Mobile phone (Model No. GT-S5200BDINU) from Sree Guru Optics & Clinic at Ichapur, Kanthadhar on dated 29.05.2011.

After few days I realized that my Mobile display not working. then I gone to your Barrackpore Service Centre Branch of Samsung dated 24.09.2011. They told to me that Mobile display not repaired without money. I think my mobile is under Warranty period.

So, I request to you please repairing my Mobile Phone without money.

Best Regards

Amal Kumar Ghosh

Hi,

I had purchased Samsung Galaxy Fit Gt-5670 from letsbuy.com.After a few months,
I faced problem with charging.I went to the local service center and they
replaced the charging point and it worked.After just a week,again I faced
the same problem and this time they said motherboard needs to be replaced.
Initially they said its not covered under warranty but later after talking
to the branch manager,he agreed as the mobile had been at the center just a
week back.

It's been almost 3 weeks,I haven't got my mobile back.Every time the customer
care person would say you would get your mobile back in 3-4 days.They would give the
excuse that motheboard wasn't available in Orissa and it was taking time to get it from outside.I even
visited the center and I was assured I would get my mobile repaired soon.
After calling numerous time,yesterday,I was told there was a track which
has been broken and it won't be covered under warranty.Now when the problem
after the mobile was opened in their service center aren't they liable for it?
Anyways,the mobile is in warranty period also.

The service center has been grossly unprofessional.I am not willing to
spend a single penny when my mobile is just 6 months old.

Service center name:Sprimon Technology,Plot no 100,Saheed Nagar,Bhubaneswar-751007