Hi This is Pratik Moghe, resident of Dombivli. I was using Reliance Datacard CDMA USB Modem EC-121 for past 1/2yr. I started facing problems with my USB since past 3months. So I visited the Reliance outlet in Dombivli (west) to lodge the complaint. First of all the not even a single person from the gallery was able to identify the problem. Then I was being told to visit the service centre for rectifying the same. But they couldnt give me the proper address of the service centre. Instead they misleaded me to some place in kalyan which took me lot of pains to reach there since the address was not proper. After raeching there I was being bluntly told that we couldnt solve your problem. We were still patient enough to go back & visit the another outlet in Dombivli(W) called Bharti communications. Finally I was being told by them that they will get the USB replaced with new one at 2200/- retaining the same no.- 9322896512 within 2days & will be activated immediatly on spot. They took 2 weeks to finally get the card & then i made my bill payment that was due .They tried to activate the card but were not able too & was told that there is some network problem. They asked me to try the activation at home again & assured me it will activated. I am trying since 2 days to activate the card but failed. When I contacted Bharti communication to send a person at my house to resolve the problem they said that dont have any person with them. I am trying to call the customer care but I am getting continuosly engaged.
Seriously the service of Reliance is so pathetic there is no word called care in their dictionary. The responce of the people in the gallery is very bad & they are not receptive to the customer complaints. This is the feedback Im getting with almost every reliance user. Reliance realy need to improve on the customer service part. I am using Tata datacard & the service that they are giving is fabulaous. There is not much difference in the working or speed of the Network. But what matters is that they should be available to the customer in the hour of need which Reliance has consistenly failed