Dear Sir,

With due respect this is to state that I had been a Tata Indicomm post-paid
Customer with the following details:
1.
a) Tata Indicom Account Number: 801531142
b) Tata Indicom - Telephone Nos. 9230541724 , 9230541725
c) Phone in the name of - Kuldeep Singh
d) Billing Address:
C/O Visakhapatnam Steel Plant
1-A.J.C. Bose Road, 2nd Floor.
Kolkata-700 020 (W.B.)
e) Number of Telephones connection in a single account No.
801531142 : 2 phones.
f) Activation Date: 20.10.2006.
g) Security Deposit -Rs.1000/-.
h) Allotted Credit Limit: 4000/-.

2. The above said telephone no 9230541725 were under "Get More-99" tariff
plan with a promo offer of Rs.150/- pm for free incoming while in roaming.
The purpose was to retain the phone in roaming area permanently from the
very first day of activation i.e. not in local network area.

3. The other Tel No. 9230541724 was under "Talk World 299" tariff plan
with promo of Rs.75/- for free Local Tata to Tata (T2T) calls.

4. Now the actual fact is that on scrutiny of my monthly bill
following irregularities were noticed. :-

a) For Tel. No. 9230541725, the tariff plan was changed from "Get
More 99" to "CMO-Get More Roam" without any intimation to me.

b) Because of the change made as said in (a) above, the incoming
calls had been charged @Rs.1.75 per minutes instead of tariff plan "Get
more-99" with a promo offer of Rs.150/- pm.

5. Had Tata Indicomm intimated me about the above said change I
would have opted for a local Tata Indicom connection for the No. 9230541725
instead of "CMO Get more roam" imposed upon me. Consequences upon the above
fact, If the service provider (tata Indicomm) would have informed me about
all changes made in the tariff plan then -accordingly I would have gone for
a different tariff plan for 9230541725 and in fact could have taken a local
SIM-card of that locality to avail the call charge of Re.1 per 3 minutes
(calls made from 9230541724) instead of being charged @ Rs.1.75 per minute.


6. In addition to above, I may mention here that everyday I used to
receive 8 to 10 calls as well as SMS's from the service provider's call
centers in regard to certain commercial advertisement etc. Whereas an
important matter such as change of your tariff plan has not been yet
communicated to me to avoid all inconveniences.

7. Already the communication has been done with the service provider
for atleast sending an amended fresh bill which may be generated as per
initial agreement signed by me with them for payment concern.I have
personally visited Ulta Danga Head Office of this Service provider and
submitted the complain to Ms Rikta .But nothing fruitful has been done .

8. I solicit your all co-operation in this subject on
urgent basis for settlement of this matter as every day the calls are
given at my office regarding this matter which give a kind of humiliating
feeling.

9. On 25 May, 2007 i have represented my grievances by visiting personally
to Ulta Danga (Kolkata) office of the company and by submitting in writting
all the facts and a request for the early resolution of the
complaint/dispute, but no-one addressed the issue except one positive
development the company people stopped coming to my office and calling me
for money. I thought that the matter is resolved but i was wrong because Now
after such a lont time they have got a notice issued agaist me from the Lok
Adalat - kolkata asking me to appear in the designated court on 27.06.2009.
10. on the said date i had gone to the designated court with all my
documents in regard to the said dispute but the court did not even see the
documents and also did not listen to my grievances , rather straight forward
asked me "how much i can pay to settle the case", finally the matter was not
settled.

11. I would request you very humbly to kindly look into the matter and help
me resolve this long pending issue.

Thanking you,

Yours sincerely,

--
Kuldeep Singh
Regional System Manager
Regional Office-East (Kolkata)
Rashtriya Ispat Nigam Limited
(Govt. of India Undertaking)
1, A.J.C Bose Road,2nd Floor
Kolkata-700020
India
PH: + 91-33-22821868\1970\3003
FAX: + 91-33-22827896
MOB: + 91-9330156588