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Complain againest Airtel

This is a discussion on Complain againest Airtel within the Mobile Services forums, part of the Mobile category; The SIM is alerted to me for life time and it was valid 20 years from date of purchase. Since ...

  1. 05-11-2011, 10:33 PM #1
    Unregistered Guest

    Arrow Complain againest Airtel

    The SIM is alerted to me for life time and it was valid 20 years from date of purchase. Since that day onwards I am using same number and mentioned in my CVs, Friends for meeting and offical purpose. Now the same SIM was alerted to some one by the Airtel Company. I am not confirm weather the Company alert that one to some body or the person using my SIM? Customer care says we will not say the name of the owner of 9937531645. How come it is possible? I am the owner of this SIM without my permission or any written document how they alert my Life time SIM to other person. Its the right of the Life time SIM user that the SIM should be belong to the owner upto 20 Years. Only after 20 Years the owner may want to continue the same number ,If only the owner don’t wont to continue the number the company has right to reprocess (recycled) the SIM and alert to other person. But in my case the SIM was valid till 2015. Before 2015 how the company dare to reprocess (recycled) the SIM and alerted to other person. Its mean the person has no value before the company.
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  2. 05-13-2011, 05:47 PM #2
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    Airtel_Presence
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    Dear Customer (9937531645),

    This is to inform you that your concern listed 11 May 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 05-16-2011, 10:12 PM #3
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    Dear Customer (9937531645),

    This is to inform that your concern listed on 11 May 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 05-18-2011, 02:07 AM #4
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    Dear Customer (9937531645),

    I would like to inform you that your concern listed 11 May 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  5. 11-28-2011, 10:02 PM #5
    Unregistered Guest

    Default Complaint regarding 3g activation(8809440208)

    my airtel SIM number is 8809440208,i recharged my airtel sim with RS-201 for 3G activation on 26-11-2011 at 3.36 PM,i got the data balance of 500MB. but i am not able to connect the internet.it does not pass the authenticate test in MICROMAX MODEM but i am able to use services from from docomo,bsnl,uninor.....every sim that means problem is with airtel sim.
    this complain is for necessary action.
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  6. 11-30-2011, 09:13 PM #6
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    Dear Customer (8809440208),

    This is to inform you that your concern listed on 28 Nov. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  7. 12-07-2011, 04:24 PM #7
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    Dear Customer (8809440208),

    This is to inform you that your concern listed 28 Nov. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  8. 12-10-2011, 12:52 PM #8
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    Dear Customer (8809440208),

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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