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Airtel Misleading and harassing

This is a discussion on Airtel Misleading and harassing within the Mobile Services forums, part of the Mobile category; Hi, Sorry for that i am using My brother login to submit my complain .My name is Ms. Reenu kumari ...

  1. 04-29-2011, 12:49 PM #1
    AjayDhiman
    AjayDhiman is offline Junior Member
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    Default Airtel Misleading and harassing

    Hi,

    Sorry for that i am using My brother login to submit my complain .My name is Ms. Reenu kumari i am using AirteL Himachal connection (8894157045)from last 2 years but from some days airtel start
    start deducting balance from my account without any information, and when i call their CC number 198 they told you activate this and that service.This is real cheating to customers
    we not activate anything ,Airtel activate it and then deduct balance without any information.
    This happen many times but i am sharing information of last day that is 29 april 2011 .Airtel deduct my whole balance approx 40 rs without any information.and when i call then this morning
    they told me that you activated Hello tunes and i tell them that i never activate anything on this number,they just cut the phone and now they are not picking it.
    So i register this complain here.

    Number Details that i am using is of my Mom:

    Ms.Anita Kumari--8894157045


    Thanks
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  2. 05-02-2011, 05:33 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Anita ,

    This is to inform you that your concern listed 29 April 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 05-02-2011, 05:42 PM #3
    AjayDhiman
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    Thanks for reply Mr Rakesh.
    Hope you solve the problem and refund our money soon .

    Thanks
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  4. 05-05-2011, 12:56 AM #4
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    Airtel_Presence
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    Dear Ms.Anita Kumari,

    This is to inform that your concern listed on 29 April 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  5. 05-10-2011, 01:08 AM #5
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    Airtel_Presence
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    Dear Anita ,

    We would like to inform you that your concern listed 29 April 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  6. 05-11-2011, 04:33 PM #6
    AjayDhiman
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    Dear Sir,

    I hope that deduction problem is sorted out now because this is not happening now , but the money deducted is still not refunded in my account.
    I hope you take care of this as well.

    Thanks.
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