This is a discussion on Very Serious deficiency of service from Vodafone within the Mobile Services forums, part of the Mobile category; Vodafone network problems are horrible!! Since 10 am yesterday (19th April 2011), I have not been able to make outgoing ...
Vodafone network problems are horrible!!
Since 10 am yesterday (19th April 2011), I have not been able to make outgoing calls or SMS or even receive incoming calls or SMS.
At first, Vodafone guys tried to blame my handset for it and made me try all sorts of rebooting methods and even asked me to change the Access Point settings on my mobile phone.
When nothing worked, they accepted that its a problem with their base stations in Delhi and that several customers (the customer care agent told me 4.3 lacs customers!!!) in Delhi have been facing this problem since 19 the April morning.
All along they have been telling me that they are sorting the problem out at their end and that I should wait for a "couple" of hours...or that they have "forwarded" my number to higher up....what the hell does forwarding my number do for me if the problem is not solved???!!!
Well, Vodafone I have waited for 24 hours now and I AM FED UP WITH YOU!!
So after being associated with Vodafone as a "high revenue" post-paid customer for 8 years, I am switching my service provider.
Not just because they have utterly failed to solve the problem even today (more than 24 hours after this problem started), but more because of how they have handled this problem by giving me repeated false commitments!!