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Submit Complaint..Dear Chetan,
This is to inform you that your concern listed on 11 April 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in
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Results 1 to 14 of 14
Airtel Prepaid Service and Customer Care(No Service provided in 20 days.)
This is a discussion on Airtel Prepaid Service and Customer Care(No Service provided in 20 days.) within the Mobile Services forums, part of the Mobile category; Hello, I am using Airtel Prepaid since Feb 2011.Plan is 1pisa per second. I wanted to change the plan to ...
- 04-11-2011, 03:00 PM #1chetangarg Guest
Airtel Prepaid Service and Customer Care(No Service provided in 20 days.) Hello,
I am using Airtel Prepaid since Feb 2011.Plan is 1pisa per second.
I wanted to change the plan to 50 paisa per minute.Hence I went to the retailer shop(On 23rd March 2011) and did a 23 Rupee recharge for changing of plan.It shows successful in retailers mobile,but I got a message "It has failed to recharge successfully."Also I made a recharge of 500Rs on the same time which successfully
Then I tried calling to customer care ,but couldn't reach.Because I was not getting an option for Talk to customer care.Some time I got connected and disconnected in 1 min.Then I sent an email to "nodalofficer@airtel.in",But not received any reply in 2 days.Then Again sent the same email with rude language ,then I received below mail"
Dear Mr. Garg,
This has reference to your concern of your Airtel Prepaid number 7389350352.
Thank you for writing to airtel and providing us the opportunity to assist you.
We regret the delay in responding to your mail and apologise for the inconvenience caused in this regard.
We would like to inform you that as per the request number CANRC3040416557800 , your Airtel number 7389350352 is not eligible for this benfit and regarding for not able to connect 121 or 198 we have forward your complain to our concer team with the refrence number CIVRP3040614264500
Hence we regret the infeasibilty to provide the benfit and our concern team will get back to you within 7-april-2011.
We hope that we have been able to address your query suitably.
Please feel free to speak to our call centre executive on 121 regarding any query/request and on 198 for any complaint.You can also email us at 121@in.airtel.com.
You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at nodalofficer.mpcg@airtel.in or you may call at +91 9893134865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.
If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.mpcg@airtel.in or you may call at + 91 9981544865 from 9:30 AM to 6:30 PM Monday to Friday.
Warm Regards
Manikant Manikant
Nodal Office
Bharti Airtel Limited"
There was no resolution provided till 9th Aptil 2011.Hence I called to Nodal officer nuber provided in the mail.and the person replied that problem will get resolve in 2 days.But Still Airtel is sleeping.Now it's 11th April 2011.
I am still trying to call Nodal officer ,but no one is picking up the call.
Request you to raise a complaint against Airtel for not providing support ...
- 04-12-2011, 04:31 PM #2
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- 04-14-2011, 12:02 AM #3
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see the below link
Airtel to vadofone MNP problem - Worst Customer care
Airtel rejected my MNP 4th times without any reason
i sent mail to 121@in.airtel.com and airtelpresence@airtel.in.
But no use.
Signal dropping problem is there in Calsoft. RV Towers, velacherry, chennai
Neat velacherry railway station.
They are trying to resolve the problem for more then 15 days but they can't able to do.
Worst service
Vetriselvan
Mobile no: 9894931230
- 04-14-2011, 05:32 PM #4
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Dear Vetriselvan,
This is to inform you that your concern listed on 14 April 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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- 04-16-2011, 09:38 PM #5
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Dear Customer (chetangarg),
This is to inform that your concern listed on 11 April 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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- 04-18-2011, 08:58 PM #6
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Dear Vetriselvan,
This is to inform that your concern listed on 14 April 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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- 04-23-2011, 03:44 PM #7
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Dear Customer (chetangarg),
We would like to inform you that your concern listed 11 April 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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- 05-05-2011, 04:48 AM #8
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Dear Vetriselvan,
We would like to inform you that your concern listed 14 April 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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- 05-21-2012, 12:44 PM #9Unregistered Guest
not able to talk to airtel executives HI I DIALED 121 AND 123 BUT THEY SAY PREREcorded voices, but what i need to do to talk with executives directly ? its annoying when i call t the above numbers.
-Chenna
8341812462
- 05-22-2012, 01:03 PM #10
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Dear Chenna,
This is to inform you that your concern listed 21 May 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence
Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
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- 05-26-2012, 01:25 AM #11
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Dear Chenna,
We would like to inform you that your concern listed 21 May 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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- 11-21-2012, 09:25 AM #12Unregistered Guest Bad airtel services
Airtel is one of the most worst customer services I have ever med in my life. I have recharge my mobile for 2g connect but the services was never provided and no internet can be access on my phone. Keep calling all the customer service number I have 121, 198 etc.. once the IVR gives me the options to speak to a live reps, a sexy lady automatic voice message start and ask me to dial 121 to speak to a reps and got disconnected.
- 11-22-2012, 05:44 PM #13
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Namaste,
Subject- Bad airtel services
This is to inform you that your concern listed on 21 Nov. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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- 11-27-2012, 02:17 PM #14
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Namaste,
Subject- Bad airtel services
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel: About bharti airtel: Feedback
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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