I was using AIRTEL broadband(011-42154495) for the last 8 years without any problem. Recently I shifted to new residence with in the same locality just for the reason of getting AirtelBroadband with the same no. and prior to shifting I confirmed from Airtel Mayur Vihar Office that I will be getting broad band and the same telephone no. at my new residence. This was in mid Jan 2009, but to my surprise when I moved to new residence and submitted the documents I was told it is not possible. Their FIRST FAULT

However I was still happy with AIRTEL and went in for their Data Card 9717111523 and took unlimited plan and was using it for 2 months, though the connection was slow I was managing somehow.

The real problem/nightmare started when I got a call from AIRTEL saying that they will install broad band connection at my place with the same no. and in 1-2 days the wiring too was done (the wiring is still there), was promised that I will get the connection in 2 days times.

After that it was nightmare/harassment for me from AIRTEL end as I started calling up Airtel customer care, every day I was told the connection will be given the next day, and I spoke to so many executives and every time I had to narrate the same story all from the start. I started calling from 2nd may 09, again on 4th may req. no. 193903340, 6th may request no 19532946, 10th may req. no 77623884 and many other requests in between and every time they committed that the connection will be given the next day. Finally by mid May I was told that broad band connection is not possible, than why they called me at the first place and say they can give the connection. Their SECOND AND BIG MISTAKE

In between since I was having their data card unlimited connection which ended on 8th may, I reduced that to Rs 49 plan in anticipation of getting their broad band connection which was quiet but natural

Since I did not get their connection in time, I used it for just 2 days and I got a whopping bill of Rs 2900 plus taxes, I was shocked as my guess was that at the most I will have to end up paying additional 300-400 and which I was even ready.

Now AIRTEL customer harassment executive started harassing me, I spoke to atleast 100 odd customer executive and got fed up repeating the story again and again, and every one listened to my problem, and agreed to it that the problem is from their end, but they all wanted was the bill to be paid, I talked to Nodal office and again the same old story, and today 22nd June 09 I talked to their appellate with the hope atleast they will listen and understand the problem, again after listening to everything and agreeing to the fact that broad band people made wrong commitment, again they sang the same old story sung by customer care and nodal office.

Every one treats Broadband and data card as two different company and said we are not concerned what broad band people did to you, we want you to pay the bill for data card as per usage, where as for me both are AIRTEL and because of the wrong promises I ended up lowering my plan of datacard and for using datacard for just 2 days I am asked to cough up Rs 2900 plus taxes. They have simple logic, never admit your mistake and always put it on the customer’s head.

• Why in Jan 2009 they said they will shift the connection to my new residence when I asked them prior to shifting to the new place and later turned down saying it is not possible
  
• WhyI got a call from AIRTEL Broad band by end April 2009 saying that they will install broad band connection at my place and after 15 days of harassment finally they said it is not possible, which sparked of all trouble and I had to cough stupid amount of Rs 2900 plus taxes
  
• If the unlimited plan for data card is 999 per month, does it makes sense to charge 2900 for using it for 2 days.
  
• If my credit limit is Rs 1700 why I was allowed to use it for Rs 2900?

As already I have enough tensions at my place as my mom is seriously ill for 10 years as she underwent major operation in 2000 and could not take additional tension and ultimately paid the amount of Rs 3305.98 bill no 924988743, bill dated 09-Jun-2009 on 22nd June by Credit card. I could have used this Rs 3305 to buy one month medication.

Now I approach this consumer court for justice. the mistake as you can see right from the beginning is from AIRTEL side as I am a peaceloving guy and never had any problem with earlier with Airtel or any other company

I would appreciate any help from consumer court in recovering my money.

Regards
Ramanan G G