Hi,

My name is Prem Kumar. I have taken 2 vodafone postpaid connections (349
Plan) which i took through TCS-eserve corp connection.

The connections are 9176667101 & 9884071144. Both are used by my cousin
brothers.

The issue is, I wanted to disconnect one of the number which is 9176667101,
as my brother had to go out of the country. This happened 2 months ago. When
I was trying to search for a source to disconnect, a collection agent who
appeared to my residence to collect the outstanding payment promised me that
he can process the disconnection request for me.

He asked me to give a request letter with my signature. I cleared all my
outstanding bill amount due on that day. I don't have any transaction record
or the name of the executive, as the transaction was handled by my brother
before leaving town. All I know is, my brother paid the outstanding amount
Rs. 594 by a cheque.

I just didn't do anything more on the account, as I have given the request
to disconnect. After a month I received a call from the collection
department, and asked for the outstanding balance, I came to know that the
connection was still active. When i inquired about my request for
disconnecting the number, they said they didn't receive any so request. And
they went on saying that the number was active and was in use. Though I am
sure that it cannot be used by anyone, I wanted to make a confirmation with
my brother, which took some more days. All these days, I received calls from
your executives and they ask for money. I said, if the number was genuinely
in use, I have no problem in paying my bill.

When I checked my outstanding amount in a vodafone store. It was shockingly
1026. I know the collection executives were calling on for an amount of Rs.
528. After that I dropped into a vodafone store near Kellys. They checked
the status of the number and stated the numner is still active but barred.
The charges were the monthly fee, late charges, call-barring charges and
taxes. They also mentioned that the next bill got generated that is why the
amount is Rs. 1026.

I don't have problem in paying for what I used. But here please consider the
case, as I have requested for a disconnection two months ago. The executive
maybe from an outside vendor. If the collection people don't have that
authority, it's the problem with your training. I accept I don't have any
receipts or anyother proofs to get the clue on the executive who did this.
But you can go ahead and check that there are no communication happened in
that number.

I welcome you go on and research the history of the number. And I expect a
complete waiver for the two months bill, and also take this as my request
for disconnection.

I don't have issues in continuing the other number 9884071144.

Please do contact me in case if you need further details or inquiry. My
contact number is 9840402208. You can contact me between 9 am to 4 pm on
weekdays, and anytime on Weekends.

I hope I get some solution here. Thanks in advance,

Prem Kumar S
9840 40 2208