Hi,



My name is Misbah and I am from Bangalore.



My husband has recently shifted from Canada and applied for an Airtel
connection and paid Rs 500 and was allotted mobile number - 9845910022
upon submitting his Indian Origin card along with Canadian passport copy
from the Cunningham Road office at Bangalore.



However within couple of days this is the sequence that followed.



1. Outgoing bared - We contacted the agent who had provided the
cell number and she mentioned that Indian origin card that was provided
as identity proof does not have an expiry date, no explanation was
accepted that IOC does not have an expiry date and is a govt approved
document and it should be accepted.

2. Disconnection of service - Inspite of multiple calls and
requesting the service was disconnected and mentioned that we could
submit another proof and it could be activated.

3. Cel number allotted withdrawn - We reached the office to
provide the Indian license copy and we were informed that the cel number
has been withdrawn and we could not use it. Solution provided was that
we get a new number and Rs 500 was not refunded as it was adjusted
against 'activation charges' (where no service was provided) & rentals
etc.



New number was allotted after again paying Rs 500, ie 9902788022



Again the same sequence has followed, currently outgoing is barred,
reason this time given is my husband is unemployed and is not eligible
for an Airtel connection!! However if that was the case why was the
number allotted in the first place??? We have wasted more than two month
behind this, multiple calls, unreasonable illogical reasons for
disconnection all the time and always dealt with irresponsible staff at
the Cunningham road office...



At the moment they do not want to either refund my money stating they
are going to charge us activation charges for a cel connection that was
not active for more than few days!! We do not plan to pay Rs 1000 for
getting harassed and mentally tortured by a well known company like
AIRTEL!!



Agents I am in touch with @ Cunningham Road Office



1. Ms Ruby - 9900130251

2. Mr. Satish (Store Manager) - 9901500890

3. Ms Anjali - 9916048683

4. Call Center Complaint Id - 27166594. Raised on 15th April,
reason mentioned at call center for disconnection 'Enrollment form not
received'.



My service was first activated on 30th March and it is currently more
than 2 months of follow up and no resolution.



Address of Cunningham road office



AIRCOM SOLUTIONS
37 2 Chicago Avenue Cunningham Road Bangalore 560052 560052 Bangalore



Regards,

Misbah Siddique



Contact -

No 4, Berlie Street Cross

Langford Town

Bangalore - 560025