This is a discussion on Unpofessional attitude of Airtel Customer Care within the Mobile Services forums, part of the Mobile category; know what you guys are up to at Airtel. You guys are just trying to cheat your customers and you ...
Unpofessional attitude of Airtel Customer Care know what you guys are up to at Airtel. You guys are just trying to cheat your
customers and you have proved me write once again.
I wrote
the below mail to you 16th May for an un-necessary charge made on my
number by your company for downloading the content which I had not downloaded.
Today
again the same thing has happened and I think I will have to take a strict action
this time.
I have
received a message at 1017 Hrs today from the number 64611015 stating “
Thank you for downloading Animation from Airtel Live WAP service. You’ve
been charged Rs. 15. Enjoy wap.mobilfun.in”. Again I haven’t
accessed or downloaded any content from your stupid website and still this
message has been received and my account has been charged.
This
being the second instance in the past 15 days I am sure this is a ploy of
Airtel group to mint money from the customer when the times are not good
financially.
I
thought the customers came for your company but due to these repeated instances
I think it only MONEY, MONEY and MONEY that your company is looking at.
Airtel group has again violated the norms set by TRAI, for activating
or charging a customer for a service not requested for and without an authorization
from the customer.
I am copying the office of TRAI as well as Consumer court on this
mail, so that an immediate action could be taken against Airtel group for
harassing & cheating their customers.
I have lost my patience and peace of mind by dealing with your group
and I would neither like to use your services in future and nor would recommend
it to anyone.
Aman Gupta
9871474335
From: Aman Gupta
Sent: Saturday, May 16, 2009 2:24 PM
To: 'appellate.del@airtel.in'; '121@airtelindia.com'
Cc: 'spgupta.metro@gmail.com'; 'amanguptag@gmail.com'
Subject: Unpofessional attitude towards cuspomers
Importance: High
Dear
Imran,
I
have been forced to write this mail to you, due to the unprofessional attitude
shown by the Airtel group towards its customers. I am appalled at your
group’s approach towards your customers and it seems that your company
gives more priority to money then to your customers.
I
received a message this morning at 0544 hrs from a number 64611030 stating “Thank
you for using Value Pack Service on Airtel WAP. You’ve been charged Rs.
30.
This came up as a surprise to me because I haven’t accessed any
airtel site and haven’t requested for a download and moreover I was
sleeping at that point of time and there was no access done through mobile
requesting for this download.
I
gave a call to your customer care number, which anyways is a torture for any
customer because this number is hardly reachable and if you do reach the
customer care executive your are transferred or ask to call different number
which is very frustrating for any customer.
Anyhow,
I managed to speak to one of you customer care executive Karan who
confirmed me that the charges were made to my number as I had downloaded some
stupid package called “Airtel Nazaare” He told me that I had
requested this download at 5 in the morning(the time I was fast asleep, I guess
some ghost was accessing my mobile to download this stupid content of yours).
He told me that charges have been made and now nothing can be done. On my
request to speak to someone senior my call was transferred to Ravya(the
so called supervisor) and she also informed me the same thing that these are
non refundable charges. Even on clarifying that I did not request for this
download she was of least assistance and was not ready to listen to me. I
requested her to transfer my call to manager and she insisted that no one will
be able to assist me in this matter. On insisting she transferred my call to Narender,
who told me he was the manager and I really doubt if he was… This guy
was extremely rude and told me that whatever I wanted to do I was free to do
but these charges had been made and he cannot assist me.
What
is that your team is trying to prove and give an impression of? Highly
unprofessional….
It
is really shocking to me that charges are being made to customer like me, for a
service which has not even been requested by me. I think in this time of
economic crisis this is a strategy of Bharti Airtel group to earn some money by
robbing their customers.
According
to TRAI act & regulation no service provider can charge a customer without
their consent and authorization and I do not think this is the case with the
Bharti Airtel group and you guys work on your own terms.
The
services of Airtel has been deteriorating day by day with no connectivity, very
low signal and a customer support which is not of any help. I am regret my
decision to have used Airtel for so many years…
My
ordeal does not end here. I would appreciate a written clarification from you
regarding this matter within the next 24 hrs in order to avoid any further
action from my side. The next copy of my mail will be to the following:
sunil.mittal@bharti-enterprises.com
ap@trai.gov.in
admin@consumercourt.in
Aman Gupta
9871474335
network problem sir,
I have complain many times for my Airtel number +919695162544 in airtel call centre but my problem of network would not solved.and now i call them they disconnected my call so please solve my network problem in my area.my hometown is in unnao uttar pradesh.
Thanking You,
Gulzar Rizvi
Senior Member
Dear Gulzar ,
This is to inform you that your concern listed 8 Dec 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Kumar
Airtel Customer Service Team
Senior Member
Dear Gulzar Rizvi,
This is to inform that your concern listed on 8 Dec. 2010 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Rakesh Ranga
Airtel Customer Service Team
Senior Member
Dear Gulzar Rizvi ,
I would like to inform you that your concern listed 12 Dec. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com
Regards,
Rakesh Ranga
Airtel Customer Service Team
Airtel Prepaid Connection Hello Sir/Madam,
I got a new prepaid connection (SIM, Airtel) number: 8527226987, from global Cell Com shop in Shopprix mall Sector 61 Noida. I had got it recharged with Rs 333 , it was working fine but after 14-15 days it was blocked. When i went to the shop they were really very rude and told me that they cannot do anything, then i called up the nodal office delhi, they told me that my form was incomplete and i do need to resubmit the form and documents, i again submitted the form and documents, but after 3 days still the same condition , SIM was not working instead it was unregistered. I called up the nodal office again around 5-6 times but of no help , they conveyed me that they would call me and update me but nothing was done. I am really shocked at such poor response of Airtel , its playing with the peoples money and customer service is very poor.
I am copying the office of TRAI as well as Consumer court on this
mail, so that an immediate action could be taken against Airtel group for
harassing and cheating their customers.
Senior Member
Dear Umesh ,
This is to inform you that your concern listed 17 Dec 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Kumar
Airtel Customer Service Team
Senior Member
Dear Umesh Singh ,
This is to inform you that your concern listed 17 Dec. 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Rakesh Ranga
Airtel Customer Service Team
Senior Member
Dear Umesh Singh ,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.
Regards,
Rakesh Ranga
Airtel Customer Service Team
unethical recovery and breach of confidentiality by misuse of customer call data Customer care is avoiding the situation by not responding to main concern and holding friends money as mortgage which is illegal. Customers call data should not be misused and friends or other contacts should not be used to recover bills as they are not part of customer-airtel relationship.
Hope this gets addressed here...
---- Original Message ----
From: kaustubh deorukhkar
To: 121@airtelindia.com
Sent: Thu, December 23, 2010 7:31:18 PM
Subject: 9860306764 - Complaint
Hi,
I would like to raise a complaint for irresponsible handling of the bill
recovery by troubling my friends.
I had raised request for terminating my number sometime back and received the
final settlement bill. I had asked my brother to pay it and he had paid it
yesterday 22dec2010.
Still my friends received call today 23dec from airtel executive "Sakshi"-
9665099413 and sum of 1000/- Rs was taken from friend. This is certainly not
acceptable as friends and other contacts should not be used from call logs to
recover money. If there is an issue my family member should be contacted or me
over over phone or this email at least which is registered with Airtel.
When my friend asked for the money to be returned she was told, it will be
returned to her when the bill is updated in system. Airtel cannot hold my
friends money as mortgage for bill recovery and this is like blackmail and very
much illegal.
I would like to raise this complaint and would like to escalate this behavior.
Please return the money of my friends asap. This is the receipt number that was
given to her : 90661.
If there is any bill dispute we should communicate and resolve it and friends
should not be involved.
Thanks and Regards,
Kaustubh
Senior Member
Dear Kaustubh ,
This is to inform you that your concern listed 25 Dec 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Kumar
Airtel Customer Service Team
Senior Member
Dear Kaustubh,
This is to inform you that your concern listed 25 Dec. 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Rakesh Ranga
Airtel Customer Service Team
Senior Member
Dear Kaustubh ,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.
Regards,
Rakesh Ranga
Airtel Customer Service Team
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