Originally Posted by schandra.iitr

Hi,

This complaint is in regards with a fraud service and a huge scam run by Reliance on a large scale to dupe its mobile customers of deducting charges for some unknown services without taking any permission of the concerned user. I'm very sure that many customers may not have noticed this at all and this has been going on for long. I will share my experience here and would like other customers to pitch in if they have noticed or faced the same problem.

I'm using the Pre-paid Reliance CDMA number 9311174544 in Noida, U.P. and usually recharge every month on regular basis. Recently I noticed that some unauthorized deductions from my mobile of around Rs 30/ month without my knowledge. I was never contacted or never told about any such service and this was deducted at source by Reliance people from my prepaid balance. When I contacted the customer care today they said that I had been subscribed to some service since last 4-5 months and accordingly a renewal fee is deducted from my account every month since then. This was really a shocking news to me and despite requesting the customer care, they said that they will not refund my money at any cost. Now I have realized how serious this fraud or scam is, because if a user had failed to check his balance everyday he may not even notice that he has been charged for some service that he never asked or wanted to use consciously.

So the net result is that my pre-paid balance is charged and my money is being deducted every now and then for a service never requested by me in an unauthorized manner. So I need the competent authority to investigate this scam thoroughly and also request all other people who may have faced this issue to come forward and support me in this protest against all such scrupulous activities by these mobile service providers. All said, I need complete money refund of my money from the very day it started without my notice. And, I don't want any false promises or insincere apologies from anyone.

Hope to get the justice at the earliest because "justice delayed is justice denied".

Hi,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.


Regards,

RCOMcare

Originally Posted by schandra.iitr

Hi,

This complaint is in regards with a fraud service and a huge scam run by Reliance on a large scale to dupe its mobile customers of deducting charges for some unknown services without taking any permission of the concerned user. I'm very sure that many customers may not have noticed this at all and this has been going on for long. I will share my experience here and would like other customers to pitch in if they have noticed or faced the same problem.

I'm using the Pre-paid Reliance CDMA number 9311174544 in Noida, U.P. and usually recharge every month on regular basis. Recently I noticed that some unauthorized deductions from my mobile of around Rs 30/ month without my knowledge. I was never contacted or never told about any such service and this was deducted at source by Reliance people from my prepaid balance. When I contacted the customer care today they said that I had been subscribed to some service since last 4-5 months and accordingly a renewal fee is deducted from my account every month since then. This was really a shocking news to me and despite requesting the customer care, they said that they will not refund my money at any cost. Now I have realized how serious this fraud or scam is, because if a user had failed to check his balance everyday he may not even notice that he has been charged for some service that he never asked or wanted to use consciously.

So the net result is that my pre-paid balance is charged and my money is being deducted every now and then for a service never requested by me in an unauthorized manner. So I need the competent authority to investigate this scam thoroughly and also request all other people who may have faced this issue to come forward and support me in this protest against all such scrupulous activities by these mobile service providers. All said, I need complete money refund of my money from the very day it started without my notice. And, I don't want any false promises or insincere apologies from anyone.

Hope to get the justice at the earliest because "justice delayed is justice denied".

Hi,

We hope that we were able to assist you with your concern to your satisfaction. For further assistance, please email us at rcom.care@relianceada.com

Regards,

RCOMcare

Originally Posted by RCOMcare

Hi,

We hope that we were able to assist you with your concern to your satisfaction. For further assistance, please email us at rcom.care@relianceada.com

Regards,

RCOMcare

They suck they did the same with my cell number 9021215849

but then i came to know that the have a scam racket, for more information check here:

reliancestealsbalance(dot)tk

i had registered for 'do not disturb' about three weeks ago.now i am getting unexpected messages like 'you have successfully removed a number from the selective call block list' and its deducting my account balance..although i hadn't made any registration about selective block list....also there is a message saying "your request for de-register DND has been registered" and i had not asked for de-registering it but i had asked to register it.....kindly help me getting by balances back, registering me at DND and stopping such nuisance .this is the third time such nonsense has started...i am willing to change my number due to such troubles..my no. is 9324185361.

thank you