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MNP delayed without any reason or communication

This is a discussion on MNP delayed without any reason or communication within the Mobile Services forums, part of the Mobile category; I have been with Airtel since 2006 wanted to move to another vendor. I submitted my documents on Friday 28 ...

  1. 02-04-2011, 01:51 PM #1
    aasim.arafath
    aasim.arafath is offline Junior Member
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    Default MNP delayed without any reason or communication

    I have been with Airtel since 2006 wanted to move to another vendor. I submitted my documents on Friday 28 Jan 11 at another service provider that i wanted to avail. Post all verification, the desired service provider sends my request to Airtel who calmly rejected my mnp application and my desired service provider updated me on the same. After even dozens of calls, Airtel 121 doesnt even know about the status.

    Finally Airtel responds on an email that my request for MNP has not been rejected and ask me to contact my desired service provider.

    The attitude of Airtel towards exiting customers is very disappointing and its like as if they have been doing charity for the last 4 - 5 years to me as their customer. Dont know what steps to take next.

    Aasim - 9845166344
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  2. 02-06-2011, 03:31 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Aasim ,

    This is to inform you that your concern listed 04 Feb. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

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  3. 02-09-2011, 10:39 PM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Aasim ,

    This is to inform that your concern listed on 4 Feb. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

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  4. 02-10-2011, 12:27 PM #4
    anand diwan Guest

    Default idea not activating postpaid MNP service

    Even though, fullfilling all requirements, idea portability not active for unknown reasons.
    executive officers misuse the phone call, keeps waiting formore than 30 min.
    hopeless service.
    i want sue against idea cellular servise.
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  5. 02-11-2011, 05:40 AM #5
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Aasim ,

    I would like to inform you that your concern listed 4 Feb. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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