+ Submit Your Complaint
Results 1 to 5 of 5

Auto activation of GPRS Service

This is a discussion on Auto activation of GPRS Service within the Mobile Services forums, part of the Mobile category; Hi, I have 2 related instances. I have postpaid Airtel mobile connection. 1. "Do Not Disturb" Registration - Do it ...

  1. 02-02-2011, 10:26 PM #1
    skumar.ssk
    skumar.ssk is offline Junior Member
    Join Date
    Jan 2011
    Posts
    4

    Post Auto activation of GPRS Service

    Hi,

    I have 2 related instances.
    I have postpaid Airtel mobile connection.

    1. "Do Not Disturb" Registration - Do it also apply to Airtel.
    i am still getting promotional offers from Airtel on new services launched.
    i had complianed couple of times on various calls i received from other marketing agents and got reduced to very low level. I still get occasional marketing calls.
    But the surprise and irritating factor is that Airtel also sends SMS even after DND registration.

    2. One of the SMS i received was on GPRS service as SMS and i ignored it as another marketing SMS.
    After a month it was a shock to me when i sam the monthly bill. The GRPS - Rs XXXX.
    I was surprised to see that and never know when GPRS was activated and how data transfer was happening.

    I have a high end mobile and have broadband wireless at home, i usually/always browse and download apps at home using wireless at home. But it so happened that whenever the wireless signal was week or when i was outside the data transfer happened with Airtel GPRS connection.

    Now how do i handle this, this is complete breach of trust and forcefully making customer pay for something that they they have not known of its activiation or service initiated.
    I have never given any kind of request nor accepted the marketing call.

    I have still not paid the bills, fighting with them. Please help and guide me how i can resolve this.
    I am ready to pay any amount if i have knowingly used the service.

    Regards
    Ssk
    Last edited by skumar.ssk; 02-02-2011 at 10:38 PM.
    Submit Complaint.. Submit Complaint..
  2. 02-03-2011, 05:32 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    32,366

    Default

    Dear Customer (Ssk ),

    This is to inform you that your concern listed 02 Feb . 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
  3. 02-07-2011, 09:57 PM #3
    skumar.ssk
    skumar.ssk is offline Junior Member
    Join Date
    Jan 2011
    Posts
    4

    Default

    Hi,

    Please update me about the status. I am getting calls daily asking me to pay the dues and i am fed up of explaining the same story to all the executives who are calling me. They dont even understand when i say that there is an complaint in action and please refer to all previous compliants. Till date i have explained the problem to about 7 members when they have called me and no solution yet.
    I dont even know what i should i do next....very very horrible experiance with Airtel.

    Hope who calls me next will solve, if not...then.."Consumer Court" please help me.

    Thanks
    Sk
    Submit Complaint.. Submit Complaint..
  4. 02-07-2011, 11:09 PM #4
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    32,366

    Default

    Dear Customer (Ssk ),

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
  5. 02-14-2011, 08:22 PM #5
    skumar.ssk
    skumar.ssk is offline Junior Member
    Join Date
    Jan 2011
    Posts
    4

    Default

    Hello,

    I have not seen any response to my request from Airtel yet. This is really a concern to see that the response is so bad.
    Hope Airtel recognises this pathetic services.

    Sk
    Submit Complaint.. Submit Complaint..
« My mobile no bsnl 9413165038 | Airtel threaten with immediate disconnection on MNP »

Similar Threads

  1. Vodafone complaint. Auto activation of caller tune service
    By Unregistered in forum Mobile Services
    Replies: 7
    Last Post: 01-30-2013, 03:00 PM
  2. Vodafone complaint. Auto activation of caller tune service
    By Unregistered in forum Mobile Services
    Replies: 2
    Last Post: 07-28-2012, 10:54 AM
  3. activation and de activation of mobile service such as VAS
    By AMIT PANIA in forum Product And Services
    Replies: 0
    Last Post: 11-18-2010, 04:43 PM
  4. Auto Activation of Caller Tune - Vodafone
    By cybermayank in forum Product And Services
    Replies: 0
    Last Post: 10-21-2010, 06:00 PM
  5. complaint against gprs activation
    By Unregistered in forum Mobile Services
    Replies: 0
    Last Post: 07-05-2009, 06:05 PM

Tags for this Thread

Posting Permissions

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Forum Rules