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Vodafone costoumer care service

This is a discussion on Vodafone costoumer care service within the Mobile Services forums, part of the Mobile category; vodafone has the pathetic costumer care service. they have this so called 198 number to call and make complaints, but ...

  1. #1
    Unregistered Guest

    Angry Vodafone costoumer care service

    vodafone has the pathetic costumer care service. they have this so called 198 number to call and make complaints, but people responding to the call are arrogant and shout back at us. initially they had costumer feedback on they call. but it is unfortunate, when ever you compliant you are not activated to the service of giving feedback.

    1.they need you to deposit an amount before getting an connection. based on which they decide your credit limit. in case you want to increase, they ask for your salary slip.
    2.you never receive the phone bill on time. you always get it after the billing date, hence u will be asked to pay fine.
    3.even after u register for do not disturb service, you keep receiving caller-tune calls.
    4.even after you send series of complaints and mails, they respond back only by call, but never act on the incident.
    5.there is no coordination between the mail and phone complaints they receive.
    6.to get out of the service, if u opt for the mobile number portability, they start answering to all the complaints. still if u insist on changing to someother network, they will ask u to pay extra 1000 to take the number to someother network.

    i am fedup going to vodafone office again and again and writing endless mails. to mention in particular, it all happens only in Vishakapatinam vodafone service centre.

  2. #2
    vodafoneindia's Avatar
    vodafoneindia is offline Senior Member
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    Hello Sir/Madam,

    We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at Vodafone India - Complaints - Requests - Enquires and we'd be happy to help.

    Regards,
    Vodafone Customer Care.

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