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Rs.-200/- deducted from my prepaid connection.

This is a discussion on Rs.-200/- deducted from my prepaid connection. within the Mobile Services forums, part of the Mobile category; In this month Airtel has deducted Rs. 119/-from my prepaid account. From Rs. 119/- they have deducted Rs.99/- for activating ...

  1. #1
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    Default Rs.-200/- deducted from my prepaid connection.

    In this month Airtel has deducted Rs. 119/-from my prepaid account. From Rs. 119/- they have deducted Rs.99/- for activating Toystory3 game without my permission on my handset. Neither I receive any type of game nor they reacted on my complaint. And Rs.20/- they have deducted for activating Airtel Mobile TV two times on my handset.
    They are activating Airtel Mobile TV without asking customer and every time they charge Rs. 10/-.
    This has to be stop & I want my money back.
    Please do the needful.

  2. #2
    Airtel_Presence's Avatar
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    Dear Customer (Rs.-200/- deducted from my prepaid connection),

    This is to inform you that your concern listed 26 Jan. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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    Dear Customer (Rs.-200/- deducted from my prepaid connection),

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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