My name is Pulkit Bansal residence of Khalpara,Siliguri,WestBengal,India. My Number is 9832195708 and One number is disturbing me since last one and a half month The number is 960642299

hi ths s karthik frm tiruchengode am using nokia 2690 model my number 7708368778 and my mble internet is not connecting properly mostly the connection fails while opening itself already I complained two to five times in a month itself my complaint number cgpsc 30720550936 , instead of solving the query they had blocked my calls to customer care, this s highly embarrassing. , wat the hell s this den how the customer will trust u , hope u clear my problems ..

Namaste Mr. Karthik ,

This is to inform you that your concern listed 04 Aug 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
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Dear Sir,
My mobile no is 8968865923 and my handset is Nokia express music 5800. I am using Mobile internet 1 GB pack (98/-). I got my phone recharged on 29 July 2012 with 98/- with 1 GB. On 30th July 2012i got a msg from Airtel that my account will be activated with 1 GB and Rs 98 will be deducted from my call balance. And they did the same. So Technically i have 2 GB of internet when i only wanted 1 GB. My problem is not over yet. Since July 29th, every time i use net on my laptop either via bluetooth/ USB cable..money from my main balance get deducted for the time i use the net. I have already lost 400/- since last one week. I tried to speak on 198 but somehow,the facility of speaking to Customer care doesn't exist. I have written a mail on mail AIRTEL website but i didn't get any reply.
Now i have come across this forum. and believe me , this is my last try...please reply affirmative as early as possible to maintain my faith in AIRTEL..

Namaste (8968865923 ),

This is to inform you that your concern listed 06 Aug 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
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Namaste Mr. Karthik,

This is to inform you that your concern listed 04 Aug 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence .

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Namaste Mr. Karthik ,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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I got a new post paid connection from Airtel Relationship centre in JP Nagar Bangalore. First, it took one week to get the number activated after registering complaints with "198" customer service number. After a week of following up and shouting, they activated the connection but the number to my surprise has been changed.

Why does airtel give an option of choosing post paid number when at the end of the day it just throws a number at you? Now, i receive sms related to some unknown name Kiran. Is it another way of harassing the customers to stay away from Airtel?? I call up 198 customer call in number and willing to speak to supervisor and was put on hold for 15 mins just to get an answer that all of them are busy.

I need justification for the delay in providing activation as well after activation the number being changed from 9740900897 to 9740988897 (which looks like was earlier registered to some unknown name"kiran")

sir, may your kind information this no. is 919717715722 have some misbehave with my family member...

My cell No.(residential) is 9740738337, pre paid.

Pre paid amount is being charged without making any calls. Some times Rs.30 to 40 gets charged though the calls are not made from the phone. This is a routine process which I have observed recently. It appears that this is happening since long. Charging unnecessarily amounts to cheating and deceiving which has to be veiwed very seriously.

I may be provided with the call details from Jan 2011 to till date.


Md.Rafi
(kiresur_rafi@yahoo.co.in)

Namaste (8968865923),

We would like to inform you that your concern listed 06 August 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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After posting the above post, I am receiving calls from Airtel customer everyday, saying my number (7760703000) is displayed as Airtel customer care number which is wrong. I get this calls odd hours of day night as everyone thinks its Airtel complain office number.

I raised the concern with Airtel but no relief came from there, kindly help its causing me too much problem as I get this calls even everyday and atleast 5-8 calls daily.

Originally Posted by Unregistered

Hello,

I am Sudhir residing in Bangalore with mobile number 7760703000. My email is sudhir3078@gmail.com.

Summary of issues for which now I am going to consumer court since highest authority of escalation in Airtel also not able to resolve issues:

1. 30TH DEC, 2010 SERVICES WAS BARRED WITHOUT CUSTOMER INFORMATION, SERVICES RESTORED AFTER ESCALATION ON 31ST DEC, 2010

2. GPRS WAS DEACTIVATED on 30TH DEC, 20101 AND AGAIN CALLS MADE TO CUSTOMER CARE TO GET IT ACTIVATED, AIRTEL CHARGED TWICE FOR GPRS ON 31ST DEC, 2010

3. ESCALATION WAS DONE TO NODAL OFFICE, CALL FROM NODAL OFFICE (6TH JAN 2011) COMMITTING THAT THE SAME WILL NOT REPEAT

4. SECOND TIME CALLS WERE BARRED/ ACCOUNT DEACTIVATED AT 9 PM ON 6TH JAN 2011, WITHOUT INFORMING CUSTOMER, RESTORED ON ABOUT 3 PM ON 7TH JAN AFTER MULTIPLE CALLS AND ESCALATION

5. GPRS AGAIN DEACTIVATED ON 6TH JAN, 2011 AND MULTIPLE CALLS , ESCALATION SORT THE ISSUE ON 11TH JAN, 2011 COMMITTING SAME WILL NOT REPEAT.

6. ESCALATIONS TO APPELLATE OFFICE ONLY GOT APOLOGY AND REGRET NOTHING ELSE

7. CALL FROM APPELLATE OFFICER HAMSA CAME ON 24TH JAN, 2011, CALL GOT DISCONNECTED IN BETWEEN AND OFFICER DID NOT CALLED BACK,

8 GPRS AGAIN DEACTIVATED WITHOUT INFORMING CUSTOMER ON 24TH JAN, 2011, SPOKE TO CUSTOMER CARE FLOOR MANAGER BALA WHO INFORMED SAME WILL BE ACTIVATED IN FEW MINUTES, NOTHING HAPPENED TILL NOW, MORE THAN TWO HOURS ALREADY PASSED

9. CALL MADE TO APPEILLATE OFFICE, THEY INFORMED THEY CANNOT DO ANYTHING FOR CAUSING TROUBLE TO CUSTOMER BECAUSE OF THEIR MISTAKE AND ALSO NOT READY TO PROVIDE ANY COMPENSATION OR COMMITMENT OF ACTION IF SAME REPEATS.

10. AIRTEL CHARGES CUSTOMER MULTIPLE TIMES FOR GPRS EVEN WHEN IT IS NOT ACTIVE, TWICE ON 31ST DEC, 2010, ONCE ON BOTH 7TH AND 10TH JAN, 2011.

THE GPRS IS STILL NOT ACTIVE AT THE MOMENT OF WRITING THIS EVEN THOUGH BOTH FLOOR MANAGER AND APPELLATE OFFICER SAID THEY WILL ACTIVATE THE SAME.

trying to call the customer excecutive for the last 3 days to unsubscribe one value added service....if at all they pick ladies who doesnot knw english vl b answering and god knws wat they say...plzzzz try to be responsible

Namaste Lekshmi,

This is to inform you that your concern listed 23 Aug 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence
We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com

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