DATE : 31.05.2009

Dear Sir

I have made a recharge of Rs. 500/- for 12.04.2009 for reduction in call rates.Transaction ID No. 881168991.

On 01.05.2009 one recharge of Rs. 58/- has come to my mobile No. vide transaction ID no. 962109689. The vendor has telephoned me that wrong;ly one recharge has come to my mobile and disconnct the line and after that i had tried on this number but he was not picking up the phone.

On 30.05.2009 one message has come that Rs. 58/- recharge is going to expire today but i have not care the same becuase i knew that i have made a recharge of rs. 500/- for 6 months.Suddenly from 31.05.2009 my rates fof calling has been increased.

Firstly I had spoken to your CR Mr.Aditya and told that first of all 2 recharge can not come to one mobile no.and when i had explained ny problem , he said he can not help in thius matter and disconnect the line.

After that one of your CR miss Mahua has understood my proplem and arrange my talk with his superior Mr. Babloo Das and he has assured that my first rechage will be stored with 24 hours.

Presently i am not geeting the reduced rate in calling and paying full rate of call.

Please see my problem and sort it out

My mobile no. : +919903025101.

Regards

Srikanta Chandak
Kolkata

FINAL AIRTEL REPLY

DATE : 03.06.209


Dear Mr. Chandak,







Thank you for contacting Airtel.







We understand from your previous interaction, you have expressed concern over the tariff plan changed without consent and requested for regional head number and address details for your Airtel number 9903025101.







We understand your concern and will work towards resolving the same.







We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.







We take pride in enchanting our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure that our customers are delighted by our inimitable approach.







We regret to inform you that your Airtel number has been migrated to Life time validity. Also we would like to inform that migration from Life time plan to Normal plan is not possible.







Also, we regret to inform you that we are not having provision to process your request from our end. Hence, we request you to kindly visit Airtel dealer where you recharge your Airtel number to initiate further action.

Warm Regards

Gopinath R
Customer Care Executive
Bharti Airtel Limited