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Regarding services disconnected on Prepaid connection

This is a discussion on Regarding services disconnected on Prepaid connection within the Mobile Services forums, part of the Mobile category; Hi, I have migrated from an Airtel Postpaid customer to a prepaid customer. I have been using the postpaid services ...

  1. 01-15-2011, 12:34 AM #1
    Prakash M Guest

    Default Regarding services disconnected on Prepaid connection

    Hi,

    I have migrated from an Airtel Postpaid customer to a prepaid customer.
    I have been using the postpaid services for almost 2 years & now move to prepaid Date: Dec 31st 2010

    Note: As per the procedure to convert a postpaid to a prepaid connection, we shall have enroll as new customer with the enrollment form, migration form, Proof of Identity.
    I had given all these documents at the Airtel exclusive outlet at Nandidurga Road, Bangalore.

    Had lot of trouble getting it changed. In 4 days of my usage on prepaid connection, they barred my Outgoing services on my number.

    Called to the customer, reason provided was that the documents were not submitted which was not true.
    I submitted the documents for the second time at the same outlet to ensure continued servies, & now the Incoming services are barred, when called to the same airtel Customer care. Its the same reason they provide, " that we have not received any documentation from me". (ID proof & the Airtel enrollment form)

    The attitude of the people at the Airtel Exclusive outlets is arrogant & careless behavior at the customers visiting the outlets. This is becoming a major setback with the customers in getting continued services.

    Regards,
    Prakash.
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  2. 01-16-2011, 03:02 PM #2
    Airtel_Presence's Avatar
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    Dear Prakash,

    This is to inform you that your concern listed 15 Jan 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team@
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  3. 01-17-2011, 09:59 AM #3
    Unregistered Guest

    Thumbs down Airtel Prepaid SIM registration failed

    Dear Airtel,

    I am having SIM card (9818395818) from past 5-6 years post paid , the same i have converted to lifetime prepaid card 2 yaers back & continues to using prepaid services July 2010 i recharge & after some days I got message sim registartion failed I contacted customer care but no response.Now this number is allocated to somebody else HOW you can give someone identity to somebosy else with in 4-5 months .You people are cheating to innocent people.


    Please resolve the issue at earliest.

    Regards
    Prashant
    9717855622
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  4. 01-18-2011, 04:43 PM #4
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    Dear Prashant,

    This is to inform you that your concern listed 17 Jan. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

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  5. 01-20-2011, 04:20 AM #5
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    Dear Prashant,

    I would like to inform you that your concern listed 17 Jan. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

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  6. 01-20-2011, 10:11 PM #6
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    Dear Prakash,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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