This is a discussion on Complaint against for airtel prepaid services within the Mobile Services forums, part of the Mobile category; TO.Shri.Hon’ble Judge, Consumer Court Newdelhi FROM.S.KANNAN. 10851/1,REGHAR PURA, KAROLBAGH, NEWDELHI-110005. SUB;-KINDLY RE ACTIVE MY MOBILE NUMBER:-9818221516-Reg Ref:-Complaint was Logged on ...
Complaint against for airtel prepaid services TO.Shri.Hon’ble Judge,
Consumer Court
Newdelhi
FROM.S.KANNAN.
10851/1,REGHAR PURA,
KAROLBAGH,
NEWDELHI-110005.
SUB;-KINDLY RE ACTIVE MY MOBILE NUMBER:-9818221516-Reg
Ref:-Complaint was Logged on 05Jan through your Nodal Officer&121&Aritel.in-Reg
Respected Sir, I have your Airtel Prepaid Subscriber of past 05years and 15 days before
My prepaid mobile connection was not worked and due to reason showing the screen “SIM REGISTRATION FAILED & EMERGECY” at the same I had contact your customer care centre they are told me,you want submit your address and Identification proof with one photograph.. but at a time I cannot submit for documents. Because I was admit the Ramachadra Hospital, CHENNAI and some treatment purpose.
And yesterday I went to your “AIRTEL Relationship Centre”Karollbagh,Newdelhi along with documents..
But they are refused my request and they are told me, Your Service Number 9818221516 is
Totally closed and again cannot reactivate to you.
I was shocked, because in the long time (aprox05yrs)I have used this number and my all communication with that number… so kindly request to please Re active my 9818221516
Number for your kind consideration..
And I had apply the complaint through your nodal officer addresses and airtel.in on 05Jan’11
But at a till no responsibly in your part.
Hence, I decided to lead Legal action through Consumer Court against to you, if you not reply
Before 24 hrs… After that will be meet consumer court with PIL as per court of LAW.
This is for your kind final Communication and Regards….
With Warm Reards….
S.KANNAN ,Contact Number ;- 8124181251
Active Member of TANSWO(Tamilnadu Social Workers Organization)
Senior Member
Dear S.KANNAN ,
This is to inform you that your concern listed 12 Jan 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Kumar
Airtel Customer Service Team
Senior Member
Dear S.KANNAN ,
I would like to inform you that your concern listed 12 Jan. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com
Regards,
Rakesh Ranga
Airtel Customer Service Team
Unlawful deductions made by Airtel Authorities from my prepaid balance I am Dr. Shikha Sikri resident of Ferozepur City, Punjab. I am user of Airtel Prepaid connection No.9878784448. Recently I am having lot of problems regarding deduction of amount from my balance without any information and without my permission. I was surprised when the customer care executive was unable to clarify the reason for such erroneous deductions, which is a clear harassment for a customer. I just wanted to know the detail of the amount deducted from 15-March-20011 to 15-April-2011and the valid reason for such deductions. I have subscribed for Internet service and separately paying for that service. After talking to customer care executive and by seeing his helplessness in the matter, it’s clear that now Airtel authorities are making money by unlawful deductions from their customer’s balance and by doing all this Airtel is proving to be the worst service provider in Punjab.
It is entirely an administrative error through which these unlawful deductions are made. The intention of the airtel authorities is to just grab the money by what ever means.
I request you to enquire into the matter and resolve the matter at the earliest.
Dr. Shikha Sikri
Senior Member
Dear Shikha ,
This is to inform you that your concern listed on 15 April 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Senior Member
Dear Dr. Shikha Sikri ,
This is to inform you that your concern listed 15 April 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Senior Member
Dear Dr. Shikha Sikri ,
We would like to inform you that your concern listed 15 April 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook
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