Dear Customer (9871850695),

This is to inform you that your concern listed 06 Jan 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

I am having Airtel Prepaid connection at Chennai and my said mob.no.9566067839. Today i.e. 6th Jan, 2011 at about 12.45pm I was shocked to see that Airtel had deducted Rs.10 toward Cricket poster download which I had never downloaded or asked for any activation. Then I called the Customer Care immediately and the said Amount was recredited within half an hour. Again after receiving this credit , the Airtel again debited Rs.10 for the same Cricket poster download and after complaining to the Customer Care the amount was recredited.

Now at about 10.00PM again they have debited an amount of Rs. 10/- . Again when I called the customer care, they simply did not bother to resolve the issue and kept on hold for more than 20 mins. Finally I had to disconnect.

It is very disgusting that the Airtel is trying fleece the customers on some pretext or the other.

Through this Organisation I request Airtel to immediately recredit the amount immediately and desist from doing such anti-customer activities.

R.Srinivas

Dear Srinivas ,

This is to inform you that your concern listed 06 Jan 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

my airtel prepaid is still not re-credited... (my airtel prepaid no. is +919871850695)

Originally Posted by Airtel_Presence

Dear Customer (9871850695),

This is to inform you that your concern listed 06 Jan 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Sir/Madam,
My Airtel prepaid no. 9871850695 IS STILL NOT RECREDITED and a call from Rahul (customer care service) called and while talking he ended the call...

Dear R.Srinivas ,

I would like to inform you that your concern listed 6 Jan. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

Dear Customer (sidkumra ),

This is to inform that your concern listed on 06 Jan. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Ranga
Airtel Customer Service Team

Dear Customer (9871850695),

This is to inform you that your concern listed 6 Jan. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Ranga
Airtel Customer Service Team

I had switched from postpaid to prepaid connection 2 months back and had availed Rs. 399 Plan Blackberry with unlimited Internet. The switching itself was a Very Painful incident which had to be sorted out with the intervention of the Nodal Officer, however this issue is not pertaining to it.

Few Days after this transition was done from Prepaid to postpaid, mysteriously 30ps every half hour, Started getting deducted from my account. I called the Call center and as usual they were useless, then I mailed the Nodal officer, they replied stating I had used airtel live, I replied stating that I never subscribed for airtel live and moreover I pay Rs. 399 every month for BB internet.

They acknowledged their mistake and credited back some Rs. 23 (I am not sure if I received that also), and promised that I will not be charged henceforth and also asked me to deactivate by sending SMS to some number. I did that and also got a reply that it’s been successfully deactivated.

However the problem persisted and I started losing cash again (Post deactivating) and this time even faster (till today close to Rs. 600), I mailed the Nodal officer and have not got any reply for the last 2 weeks.

Finally i had mailed the Applet officer and i got a reply that nothing is getting deducted and also they said that nothing is there in the Bill, That made me even more suspicious, So i asked them to send me the bill and then came a reply that i need to pat Rs. 50 for every month's Bill. i got furious, Why should i pay money to Airtel to point out their mistake, Finally after a lot of fighting they agreed to credit Rs.150 to get the 3 months Bill.

Now i got these Bills and did my own analysis and later found that i have lost Rs. 586 all put togather, The 30Ps which is geting deducted from my account is not accounted in the Bills and the guys in Airtel has no clue what so ever as to what is happeniong in my Account. I want to persue this case in the Consumer Court, I continue to loose the cash every Day and NO ONE FROM AIRTEL BOTHERES TO FIND OUT WHY!!!

Could you please help me what i need to do next?

My Details are as follows

Mobile Number : 9840884029
Ref No : CBDCC31107111665

Applet Officer ref No 3rd communication : BAL|9840884029|1212201014109
Applet Officer ref No 2nd Communication : |BAL|9840884029|912201022914|
Applet Officer ref No 1st Communication : |BAL|9840884029|3011201026003|

Nodel Officer Ref No 1st Communication : CBDCC31107111665

Dear Customer (Finny ),

This is to inform you that your concern listed 13 Jan 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Customer (sidkumra ),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards,
Rakesh Ranga
Airtel Customer Service Team

I have not got ANY SMS FROM AIRTEL... also, my mobile is always switched on.. and my issue is STIL NOT RESOLVED....

Dear Customer (Finny ),

This is to inform that your concern listed on 13 Jan. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Customer (Finny),

I would like to inform you that your concern listed 13 Jan. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook