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About deactivation of hello tune

This is a discussion on About deactivation of hello tune within the Mobile Services forums, part of the Mobile category; Dear sir, I am using airtel no. 9970011868 from last 2 year. Today dated 02/01/2011 at 05.00 PM Sunday i ...

  1. #1
    Unregistered Guest

    Unhappy About deactivation of hello tune

    Dear sir,
    I am using airtel no. 9970011868 from last 2 year.
    Today dated 02/01/2011 at 05.00 PM Sunday i was talking about my recharge scheme. During this conversation suddenly a SMS come on my mobile at 05.13 PM that " Thanks you for using Hello Tunes,Your service has been Deactivated. " i was talking about my recharge scheme. I HAVE NOT GIVEN ANY REQUEST TO DEACTIVATE HELLO TUNE. I have paid Hello tune charges advance for 90 days. I dont want to deactivate hello tune because i have paid for 90 days and without my request airtel costumer care representative deactivate hello tune. I Again i call on 121 about this complaint but he is not ready to listen me. at 05.12 PM same date I Call to speak C.Care Supervisor but he also not ready to listen me. I have paid charges. I have not given any request to Deactivate hello tune. why should i agree his mistake? why AIRTEL needs to cheat people?
    121 C. Care number is chargeable I spent my 5 Rs during this 3 call and my 1 hour time. C. Care representative give me personal trouble. please guide me. and take my complaint against Airtel.


    Thanking You,
    Yogesh Choudhari
    09970011868

  2. #2
    Airtel_Presence's Avatar
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    Dear Yogesh ,

    This is to inform you that your concern listed 02 Jan 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team

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    Dear Yogesh Choudhari,

    I would like to inform you that your concern listed 2 Jan. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team

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