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vodafone balance deduction complaint

This is a discussion on vodafone balance deduction complaint within the Mobile Services forums, part of the Mobile category; dear mod, i wanna complaint against vodafone mobile services in punjab. i am using a vodafone del no 9646731717. i ...

  1. #1
    sukhmeet2190 is offline Junior Member
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    Post vodafone balance deduction complaint

    dear mod,
    i wanna complaint against vodafone mobile services in punjab. i am using a vodafone del no 9646731717. i have recharged a sms pack of rs 75 for sms pack 3 days ago. My balance was app above 20 today and meanwhile the balance was deducting again and again by its own.and now its gone in negative -50. i called the customer care but they said its a technical defauylt we cant do anything....kindly take the appropriate action against the guilty...

    thanks

  2. #2
    vodafoneindia's Avatar
    vodafoneindia is offline Senior Member
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    Default

    Hello Sukhmeet,

    Thanks for writing to us with your concern. Your request has been processed, hope you are pleased with the resolution given.If you need any further assistance please write to us at vodafonecare.pun@vodafone.com Happy to help!

    Kind Regards,
    Vodafone Customer Care, Punjab.

  3. #3
    Unregistered Guest

    Default balance deduction on its own

    Respected sir,
    I would like to lodge a complaint regarding balance getting deducted on its own.my number is 9733390867 and I am using blackberry handset and I have also activated the blackberry service in which my balance is deducted by rs 15 per day but besides that my balance got deducted of about 20 rupees and its still getting deducted.I called the customer service but they say they can't do anything.m in siliguri right now...pls look into this matter.ty

  4. #4
    vodafoneindia's Avatar
    vodafoneindia is offline Senior Member
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    Default Happy to Help

    Quote Originally Posted by Unregistered View Post
    Respected sir,
    I would like to lodge a complaint regarding balance getting deducted on its own.my number is 9733390867 and I am using blackberry handset and I have also activated the blackberry service in which my balance is deducted by rs 15 per day but besides that my balance got deducted of about 20 rupees and its still getting deducted.I called the customer service but they say they can't do anything.m in siliguri right now...pls look into this matter.ty
    Hello Sir/Madam, (9733390867)

    Thanks for writing to us with your concern. Please note that you've been charged Rs.15/- daily for Blackberry services and for browsing through Vodafone live. In case you have any further query, please write to us at vodafonecare.wb@vodafone.com or call us on our toll free number 198. We'd be happy to help you!

    Kind Regards,
    Vodafone Customer Care, West Bengal

  5. #5
    radhey15884 is offline Junior Member
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    Default balance deduction

    My mobile no is9953839336 im a customer of voda since years three days ago my balance deducted automatically customer care executive mr sarbjeet promised me of refund in24hr but i did not get any refund after that they blocked my custmer call also.i m very ddisapointed.this is the worst custmer care i have seen.i will never recomend anyone to use vodafone

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