+ Submit Your Complaint
Results 1 to 4 of 4

Airtel, this is my last call for help!

This is a discussion on Airtel, this is my last call for help! within the Mobile Services forums, part of the Mobile category; This is regarding the number 8105109397. My 1st post was consumercourtDOTin/mobile-services/40158-airtel-number-de-activatedDOThtml 2nd post was consumercourtDOTin/mobile-services/40263-i-think-ive-been-contacted-about-my-problem-but-i-need-help-airtel-presence-1stDOThtml 3rd post was consumercourtDOTin/mobile-services/40489-airtel-admits-its-own-mistake-but-refuses-help-now-whatDOThtml In ...

  1. #1
    suhasshetty is offline Junior Member
    Join Date
    Dec 2010
    Posts
    1

    Exclamation Airtel, this is my last call for help!

    This is regarding the number 8105109397.

    My 1st post was consumercourtDOTin/mobile-services/40158-airtel-number-de-activatedDOThtml

    2nd post was consumercourtDOTin/mobile-services/40263-i-think-ive-been-contacted-about-my-problem-but-i-need-help-airtel-presence-1stDOThtml

    3rd post was consumercourtDOTin/mobile-services/40489-airtel-admits-its-own-mistake-but-refuses-help-now-whatDOThtml

    In the above 3 URLs replace DOT with ' . '

    I'll explain my problem once again, point wise this time.

    I bought the SIM on 6th November along with submission of documents.

    Somehow documents didn't reach Airtel as I got the warning for resubmission.

    I submitted documents again on 25th November but was NOT given acknowledgement. I never knew I should get acknowledgement as this was my time at Airtel Customer Care centre and there was no instruction posted in that centre.

    I waited till 4th December and submitted my documents again after consulting an Airtel official who promised me my number to be reactivated within 3 days.

    But since it didn't reactivate I called up Customer Care who told me that my number has recycled and registered under someone else's name.

    I contacted Nodal office who told I can't get my number or my money back but my number was not under someone else's name. This was the difference in information I received.

    I contacted Appellate office who informed me the same thing as Nodal office.

    Then I posted my problem on this site.

    Then I was contacted by a person named Manoj Kumar or something similar who claimed to be an Airtel official based in Delhi.

    He admitted that it was indeed Airtel's fault for not providing me an acknowledgement and misplacing the documents which I submitted on 25th November but told me I can neither get my money back nor my number back. Not even a different number for free.

    I was then contacted by Deepak who told me to consult the shopkeeper who sold me the SIM for the refund of money.

    But before I could do that, I received a call from Rahul who promised to re-activate my within 24 hours but as of now it is more than 72 hours.

    As I've said already said, I've spent money on buying the SIM and on currency and if I get at least the number or at least the money or at least another number free of cost would satisfy me.

    I'm sick and tired of calling up Airtel again and again. This time I've already contacted a lawyer and the press about the issue and if I do not receive help soon, I'll be filing a lawsuit and telling the press to go ahead and publish my story.

    Contact: 9611989987

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is online now Senior Member
    Join Date
    Nov 2009
    Posts
    15,871

    Default

    Dear Customer, (8105109397)

    This is to inform you that your concern listed 21 Dec 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team

  3. #3
    Airtel_Presence's Avatar
    Airtel_Presence is online now Senior Member
    Join Date
    Nov 2009
    Posts
    15,871

    Default

    Dear Customer (suhasshetty),

    This is to inform that your concern listed on 21 Dec. 2010 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team

  4. #4
    Airtel_Presence's Avatar
    Airtel_Presence is online now Senior Member
    Join Date
    Nov 2009
    Posts
    15,871

    Default

    Dear Customer (suhasshetty),

    I would like to inform you that your concern listed 21 Dec. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team

+ Submit Your Complaint

Similar Threads

  1. Airtel call center
    By abhishekpuri in forum Mobile Services
    Replies: 5
    Last Post: 12-29-2011, 02:45 PM
  2. Airtel ISD call rates
    By sugkho in forum Mobile Services
    Replies: 19
    Last Post: 06-09-2011, 03:16 PM
  3. Anonymous call going from my airtel no
    By kiran raju in forum Mobile Billing Problem
    Replies: 12
    Last Post: 03-21-2011, 11:47 PM
  4. No call possible from Airtel network
    By Unregistered in forum Other Services
    Replies: 0
    Last Post: 06-22-2009, 12:52 PM
  5. call drops on airtel
    By Unregistered in forum Mobile Services
    Replies: 0
    Last Post: 05-01-2009, 11:28 PM

Tags for this Thread

Posting Permissions

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts
  •