Originally Posted by raj_meghwanshi

Dear Sir/Madam
My name is Pukhraj Meghwanshi I have a reliance prepaid connection number is 9509023230. But since 6 month when I recharge my mobile then 30/- rupee is auto debited. Regarding this when I call to customer care then he Replied that you are subscribe some monthly plan like boll wood news, cricket news, or other alert. But I never subscribe that type of subscription. Its auto subscribes by reliance and debit amount. I called many time to costumer care and told for unsubscribe all alert. They unsubscribe alert but next time (month) automatically new alert subscribe and debit balance without any massage regarding service subscription detail. Many times that is happened and many time I complain to customer care but they never agree with me that it's system problem they always say you subscribe this service and you have to pay for it. But I never subscribe.
So please do some necessary action, it's happened with many customers but because of time concern and lack of knowledge they can't complain. Reliance Communication is doing fraud with customer.

Regards
Pukhraj Meghwanshi
Mo. 9879113166
Surat Gujrat

Hi Pukhraj,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.


Regards,

RCOMcare

Originally Posted by raj_meghwanshi

Dear Sir/Madam
My name is Pukhraj Meghwanshi I have a reliance prepaid connection number is 9509023230. But since 6 month when I recharge my mobile then 30/- rupee is auto debited. Regarding this when I call to customer care then he Replied that you are subscribe some monthly plan like boll wood news, cricket news, or other alert. But I never subscribe that type of subscription. Its auto subscribes by reliance and debit amount. I called many time to costumer care and told for unsubscribe all alert. They unsubscribe alert but next time (month) automatically new alert subscribe and debit balance without any massage regarding service subscription detail. Many times that is happened and many time I complain to customer care but they never agree with me that it's system problem they always say you subscribe this service and you have to pay for it. But I never subscribe.
So please do some necessary action, it's happened with many customers but because of time concern and lack of knowledge they can't complain. Reliance Communication is doing fraud with customer.

Regards
Pukhraj Meghwanshi
Mo. 9879113166
Surat Gujrat

Hi Pukhraj,

We tried to contact you on the number mentioned by you but were not able to speak with you as the number was switched off. Please write to us at rcom.care@relianceada.com for the assistance required.

Regards,

RCOMcare