Dear Shishir ,

This is to inform you that your concern listed 19 Nov 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Shishir Jathar ,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards,
Rakesh Ranga
Airtel Customer Service Team

Dear AIRTEL Customer Care,

I applied for DND fully blocked category and received a message quoting my registration number as W1035838521 on 23rd February, 2011. But I still get the promotional calls from airtel and when I dial 1909, the IVRS says that I am not registered for the DND service. When i press the option to speak to the customer care executive, it doesn't connect the call to the executive. First of all, there is a long implementation delay in your policy. Secondly, there is no option anywhere to allow customers to talk your call centre representatives. There is no number of any call centre person posted either on the internet or on your customer care numbers. 121 and 9845098450 have options to know about recharge, buying additional stuff etc. but NO option of speaking to the customer care. How do you expect us to communicate the issue to you. Why dont you let the customers talk to your representatives. This is highly annoying. Please act with speed,

Raghavendra,
8861769239

Dear Raghavendra,

This is to inform you that your concern listed 15 March. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Raghavendra,

This is to inform that your concern listed on 15 March. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Raghavendra,

We would like to inform you that your concern listed 15 March 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Sir,

Even registering four months back with DND , I am still receiving unwanted calls and promotional SMSs.
Service Provider : AIRTEL (prepaid)
Mobile No. : 9810214093


- A.C.Paliwal

Dear A.C.Paliwal ,

This is to inform you that your concern listed 29 April 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear A.C.Paliwal,

We would like to inform you that your concern listed 29 April 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Sir / Madam,

Last year I've activated DND.. But from past 2-3 days i'm receiving advertisements.. I've given complaint to airtel customer care regarding this. & Ref No. is CDDBT20912171738.

The Customer Service people asked to register in their airtel.in/dnd website.. But i've already registered DND & they too confirmed the same... Then dont know why they asked me again to register there.. & in the website also they mentioned to send sms START 0 to 1909.. & on sending again.. I've received msg that i've already subscribed DND..

I am receiving more & more sms from +9841292505 (regarding ad about car scratch remover) & 9582896839 (reg my mobile number hv selected for Euro 1000000) which makes me much angry.
If this continue like this then i'll change to other mobile service..

I want to stop all this kind of stupid sms immediately.

Regards,
G. Balachandran
9952867480

Dear Balachandran,

This is to inform you that your concern listed 12 Sep 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear G. Balachandran,

We would like to inform you that your concern listed 12 Sep. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Rakesh Ranga,

Thanks for the reply!

Resolved? Still continuing..

I got a sms today (17th September) 4.35pm from 7305408856 regarding ad about "Improve Ur Writing Skills with Essential 10000 Letters & 12500 Essays For Students, Sale People..
MRP 999
Offer Price 399
Foor Booking sms:
LETTER to 57333
....

Received a call from your customer care few minutes back.. they asked about when i've received the sms.. i said from last week. they've asked me the date
I replied I've already informed the dates to the customer care.. then they said they'll get back to me after checking & disconnected..
surprise on closing the call i've seen the sms above. still i am receiving advertisements..

Dear Mr. Rakesh,

I activated DND last year. But I have been continuously receiving messages from different number. I have put complaints from the very next month regarding SMSes from some services. From recent I have been receiving a lot more messages than normal. Specially from LM-EZEEGO1,TM-EZEEGO1, +9841292505, +9352880300, DM-Hair! and some bloody lottery. Yesterday when I spoke with one of the CC agent, I was told that DND service was active on my number and it only stops any promotional calls or SMSes from AIRTEL. Is it true?? If so then what is the use of DND service. Yesterday, I was surprised when I could actually register my number again to DND services excluding Banking stuff. I want you to look into this issue and stop these messages.

Regards,
Nagender