Airtel asking for document submission after 3 years of use

**Pratyus42** · 11-16-2010, 09:42 PM

Dear Sir/Madam,

I am using airtel prepaid mobile with number +919880225880 in Bangalore,karnataka since more than 3 years. Now airtel is asking for document submission with new form to be filled as i did it at time of taking the prepaid mobile before 3 years. Now the reason for submitting the document is some government rule changed.As i already submitted my document with duly signed on it with photo graphs, airtel can use those documents as a valid document now also.

May be airtel is asking for it because they are not maintaining customer document properly.

Please assist me in this matter.

Regards
Pratyus Ray

**Airtel_Presence** · 11-17-2010, 03:39 PM

Dear Pratyus ,

This is to inform you that your concern listed 16 Nov 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Unregistered · 11-17-2010, 04:11 PM

I am receiving messages from Airtel asking me to resubmit my documents after using the Airtel connection for 4.5 years. I am not sure why they would want me to Submit my documents again if they have received my documents once at the time of joining. My mobile number is 9880266811.

Melvin

**Airtel_Presence** · 11-18-2010, 04:28 PM

Dear Melvin ,

This is to inform you that your concern listed 17 Nov 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

**Airtel_Presence** · 11-19-2010, 04:19 AM

Dear Pratyus Ray ,

I would like to inform you that your concern listed 16 Nov. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

**Airtel_Presence** · 11-20-2010, 12:33 AM

Dear Melvin ,

I would like to inform you that your concern listed 17 Nov. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

**Airtel_Presence** · 11-20-2010, 12:43 AM

Dear Melvin ,

I would like to inform you that your concern listed 17 Nov. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

**avhariprasad** · 11-25-2010, 07:34 PM

Dear Airtel,

I have submitted all the proofs that were asked and the service center official didn't clearly mention the format to send SMS to the number 121 for activation, can you please let me know what should be sent to?

My mobile number is 9880483452, which i have been using for nearly 4 years.

Hari Prasad

**Airtel_Presence** · 11-26-2010, 06:27 AM

Dear Hari Prasad ,

This is to inform you that your concern listed 25 Nov. 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Ranga
Airtel Customer Service Team

**Airtel_Presence** · 11-28-2010, 02:14 AM

Dear Hari Prasad ,

I would like to inform you that your concern listed 25 Nov. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

**somnjna** · 11-29-2010, 03:06 PM

Dear Customer Care,

After 3 years if usage airtel is asking me to resubmit the documents. Yesterday my CLIP facility got disabled without any prior notice and I was unable to see the caller identification. Today only I am reactivated my CLIP after calling customer care. Now they have given two days time to resubmit the documents. Please anyone help regarding this issue.

Regards,
Somu
9980911655

Unregistered · 11-30-2010, 05:25 PM

Sir,
I'm getting computerized calls from Airtel regarding submission of documets though i had already submitted all of them 2 years back. My sim is of Goa and I keep getting calls from random no.s (wrong no.s) basically.

**Airtel_Presence** · 12-03-2010, 09:55 AM

Dear Customer (Airtel complaint),

This is to inform you that your concern listed 30 Nov. 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Ranga
Airtel Customer Service Team

**Airtel_Presence** · 12-03-2010, 09:55 AM

Dear Customer (Airtel complaint),

This is to inform you that your concern listed 30 Nov. 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Ranga
Airtel Customer Service Team

**Airtel_Presence** · 12-03-2010, 09:58 AM

Dear Somu,

This is to inform you that your concern listed 29 Nov. 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Ranga
Airtel Customer Service Team