Dear Sir,

As per you telecom with our customer care associate, we request you to recharged your account with Rs.12 to continue with the Manipal Plan.

Regards,
Idea Cellular

I experienced similar kind of issue and IDEA customer is really worst they doesn't respond properly and misguide customers

My Tariff was
I-I 50paisa
I-O 50paisa
I-L 1Rs
150msg’s per day
No rental

now how much shall i recharge to retain the same tariff plan.. please help me..i am really fed up of the service i like idea... but due to the issue i faced recently i am very much annoyed.

Originally Posted by sanjubluerock3

I experienced similar kind of issue and IDEA customer is really worst they doesn't respond properly and misguide customers

My Tariff was
I-I 50paisa
I-O 50paisa
I-L 1Rs
150msg’s per day
No rental

now how much shall i recharge to retain the same tariff plan.. please help me..i am really fed up of the service i like idea... but due to the issue i faced recently i am very much annoyed.

Dear Sir,

We regret the inconvenience caused to you. May we request you to reply us your complete account details such as Full name, mobile number, and the type of Inconvenience you are facing. Also mention the token ID 205IC107990 in the subject.

Regards,
IdeaCellular

Originally Posted by chandru4484

Hi
I am Chandra Shekhara S R, using idea no 9844882996
from past 5years, From day one to till 31-10-10 it was in “MANIPAL OFFER”,
Tariff was
I-I 50paisa
I-O 50paisa
I-L 1Rs
100msg’s per day @ 1 paisa/ msg
No rental

The validity ended on 31-10-2010
I was proud to use this sim card like people use vintage cars, because it’s not possible to get same tariff to others….
I knew that my validity will end up on 31-10-2010 so I called customer care before 11-10-2010 and took information about how to continue in the same tariff. Customer Support Executive suggested if I recharge Rs.197, I will get Rs.50 talk time and will retain the same plan for one more year.
On 31-10-2010 the outgoing was barred so on very next morning I called Idea Customer Care from my airtel no (9535224277) to get conformation of rs197 recharge coupon.

1st Agent
The agent informed as there is no recharge amount of Rs. 197 and need to recharge Rs. 13 to continue Idea service. He also informed Rs 197 offer doesn’t exist now when I explained him about previous call with other CSE (about recharge of Rs 197 – Rs. 50 TT and continuation of same plan).

As per the second suggestion, I recharged my connection with Rs.13 and checked. I was very happy as “Manipal plan” tariff was retained. But when I checked the same once again in the evening I was shocked to find that my connection has been changed to different plan.

I feel Rs.13 offer is (“Home zone” tariff) good to people who are outside Bangalore.
I-I 20paisa
I-O 40paisa
I-L 50paisa
150msg’s free/day
No rental

In Bangalore it’s of no use compared to other plans (As am Bangalorean its waste to me)

I-I 50paisa
I-O 50paisa
I-L 50paisa
150msg’s free/ day
No rental

For further cross checking I called customer care 9844012345 from my airtel no (9535224277).

2nd agent
Call ended up because of insufficient balance in my Airtel connection before I get any help from CSE.
Again I called from my idea no (9844882996) to 9844012345.

3rd agent
He told that Rs.197 plan exists currently. So I asked him to escalate this issue against the one who misguided me. He told that is not possible from his end, after several requests he told he will loop his team lead to address the issue. He put me on hold without my permission and very next minute disconnected the call. I was unhappy by the service offered by Idea customer care. But I didn’t gave up; I called customer care again

4th agent
Even the next agent promised to transfer the call to Team Lead, placed me on hold and disconnected the call. I was frustrated to the core. I called the worst CC once again

5th agent
He transferred the call to Team Leader without disconnecting it (quite opposite to regular practice).
Team Lead accepted that the problem was arise from CSE, and will arise compliant on him about this issue. Also I was shocked when TL informed that they can’t switch my connection back to “Manipal plan”. I felt very bad. Even though they accept it’s their fault, they are not fixing the issue. Even they are least bothered to provide alternate solution. They can’t think from a customer perspective. They don’t care about customer time. They are reluctant to customer problems.

After this horrible experience, I’m thinking not to continue as Idea customer. Sometimes even I feel it was company’s planned trap to migrate customers to crap tariff plans which will pump more money to company. “What an Idea Sirji?”

My experience clearly describes the professional expertise of its personnel, IDEA’s value and vision towards customer.

I lost my offer and seeing stars in the morning…so am expecting your valuable replay as soon as possible.

Am thinking to end up this 5 year relation ship with Idea Company and never ever will come back or prefer others to buy ADITYA BIRLA GROUP’S any product….

i sent the same with this little bit extra to grievance.kar@idea.adityabirla.com

{ I’m posting my experience in Internet blogs. Also I thought of sharing the same with grievance department of Idea communications. The response and further actions on this issue would reflect the professionalism of grievance department of company. I will post it on Internet blogs as well. Now the ball is in your court. So it’s up to you Sirji.

And finally,
Thanks for giving wonderful offer on “Kannada Rajothsava”.
(Sharing means caring…)}

I sent a mail to
grievance.kar@idea.adityabirla.com
Sat, Nov 6, 2010 at 12:49 PM
Subject: miss guided to me to change my tariff "what an idea sirji??"

With in few minutes, I got there reply mail that

Dear Customer,
Thank you for writing to Idea Cellular Limited.
We acknowledge the receipt of your email. We will revert to you in 3 working days
Warm Regards,
Nodal Officer,
Idea Cellular Ltd.
You may also contact us at :
Phone no. : 98443 00183

Today on 12th nov 2010, I called to above no which is mentioned in mail, but I got shock I got this tone from other side that “The number you have dial does not exist”

i come to know that the number belongs to idea nodal officer karnataka from idea website

Nagalaxmi Babu
Idea Cellular Limited
# 75, Civil Station,
Richmond Road,
Bangalore 560025 +919844300183
grievance.kar@idea.adityabirla.com

Dear Sir,

We sincerely apologies for the inconvenience cause to you and we will make sure this will not repeated in future. Your feedback for customer care has been taken and will be shared with the concern team.

Regards,
Ideacellular