Hi!
Please attached below the string of emails that I sent to Vodafone.
I've been charged for 100s of sms which I've nt even sent but as per them there can
be no glitch & the bill is said to be right.
I have not recieved the bill yet but I've already paid the bill so I would request
your Immediate Intervention on the same.


THANKS & REGARDS
ASHISH ATRI
CELL#+91 9873139111.
E-MAIL:ashish.atri@hotmail.com




----- Forwarded Message ----
From: Ashish Atri <ashish.atri@yahoo.co.in>
To: sanjays.delhi@vodafone.com
Cc: nidhi.nodal@vodafone.com
Sent: Tuesday, 12 May, 2009 11:07:18 PM
Subject: Fw: Bill clarification on your Vodafone number 9873139111


Hi!
This is in reference to my previous mails. Attached is the response that i got from
your customer service.
believe you me that my intent is not to get a waiver because I've already paid the
bill in full. There is a disastrous glitch on your servers as I have escalated that
my new which is already disconnected a day before I got this connection along with
few other #s are being displayed numerous times everyday under sms summary which I'v
never smsed on. I've not gone through the call details but I am sure that I would
have been wrongly chardged there as well.
I am not a "FOOL" that I am chucking out my precious time to Escalate the matter.
This is the 1st month & I have already faced a hell lot of incovenience already but
I can assure you that if this is the level of Customer Service intent then I am
sorry to say but I would do my level best to Escalate it to the Highest level I can
& I would also do the further proceedings to file a case with the
Honourable Consumer Forum.
I would want an interruption from some higher authority on the same as I would not
Waste your time & Mine if there would not have been a problem in the very 1st place.
Thanking You In Anticipation

THANKS & REGARDS
ASHISH ATRI
CELL#+91 9873139111.
E-MAIL:ashish.atri@hotmail.com




----- Forwarded Message ----
From: VODAFONECARE DEL (DEL) <VODAFONECARE.DEL@Vodafone.com>
To: ashish.atri@yahoo.co.in
Sent: Tuesday, 12 May, 2009 3:35:50 PM
Subject: Bill clarification on your Vodafone number 9873139111









Dear Mr.Atri,

Thank you for your e-mail dated 11/05/09 regarding the bill clarification on your
Vodafone number 9873139111.
We would like to assure you that our billing system and switch accurately monitors
and records the usage of each SIM card, thus ensuring complete security and
reliability. Hence, please be assured that we cannot bill you for usage that are not
made or received on your SIM Card. As per the details mentioned above, we regret
that we would not be able to reverse charges levied towards the SMS sent from your
Vodafone mobile number.

We at Vodafone believe in customer satisfaction. Please be assured, that we are
committed to providing you and all of our customers with the highest standards of
service in the industry.
Looking forward to providing you with the best of our services at all times.
We hope, we have been able to resolve your concern to your satisfaction. However,
in case you need further assistance, do call or email us. We’ll do our best to help
you.



Happy to help,

Heena Iqbal


Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-9811098110
(Toll free from Vodafone mobile phones within the
home network)
Fax number : +91-9811098114/9811000009
E-mail : vodafonecare.del@vodafone.com







From: ashish.atri@yahoo.co.in
Sent: 11-May-2009 0:36:22
To: nidhi.nodal@vodafone.com
Subject: Fw: 9873139111



THANKS & REGARDS
ASHISH ATRI
CELL#+91 9873139111.
E-MAIL:ashish.atri@hotmail.com




----- Forwarded Message ----
From: Ashish Atri <ashish.atri@yahoo.co.in>
To: Vodafone <vodafonecare.del@vodafone.com>
Sent: Monday, 11 May, 2009 12:26:13 AM
Subject: 9873139111



Hi!
This is in reference to the above mentioned #. I've already paid my bill amount
without looking at the bill. I just got my bill through email & the moment I opened
it,There is a huge Discrepancy in the bill. All the local messages are showing being
sent on few repeated #, one of them is my Disconnected # 9971863222 which was
disconnected a day before I bought this connection so there is no chance that I
would send a msg on my #. there is another # mentioned 989162144 which is my dad's #
& is an incomplete # & My dad don't text @ all so why would I sms him???? The moment
I saw the bill, I called up your Customer Service & got to speak with a very Rude
rep who placed me on hold while I asked for a Manager & then Disconnected the call.
It was a Pathetic experience for me as I never Expected such "PATHETIC" Customer
Service from Vodafone.
I would request you to please pull up my call records & check who disconnected my
call, I again called in anticipation & the same thing happened.
This is the first month & I have started facing inconvenience already. I would
request you to take necessary action else I would have to file a Legal Complaint
with "Consumer Forum" for harrasment & false billing.


Thanking You In Anticipation.
THANKS & REGARDS
ASHISH ATRI
CELL#+91 9873139111.
E-MAIL:ashish.atri@hotmail.com

sir,
I am regular user of vodofone for the past 10 years (INCLUSIVE OF HUTCH) But for the past 6months
i have not used vodofone regularly because bill amount which comes around rs 2500 and i complaint
with local Anna nagar office of vodofone complaint has taken but there is no changes in bill amount.
so i requested them to change postpaid connection to prepaid connection but they have not changed
they keep on draging me for the past 6 months and i paid my minimum amount (ie rental charges) also
for past 6 months.
They have send there executive to collect that amount on 23/11/2011 and that amount was passed in my
bank on 26/11/2011 and they promised to give connection as prepaid and handover the sim card on
same day till date connection was not given.
I visited your annanagar office on 30/11/2011 complaint about happenings but they simply said your
card is suspented they are not bother to take my complaint i was irritated badly.
The executive came to my office just fooled me such big organisation treated their 10 years customer
with disrespect kindly take action on all executives who handle my matter.
yours sincerely,
A.Md.Ayub khan
suspended cell number 9884064772
my current cell number 7871829682