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Airtel connection disconnected: 9535493818

This is a discussion on Airtel connection disconnected: 9535493818 within the Mobile Services forums, part of the Mobile category; Dear Sir, Yesterday(14-Oct-2010), my airtel connection got disconnected without any intimation. on calling customer care was informed that the connection ...

  1. 10-15-2010, 10:32 PM #1
    Ch Chaitanya Guest

    Default Airtel connection disconnected: 9535493818

    Dear Sir,

    Yesterday(14-Oct-2010), my airtel connection got disconnected without any intimation. on calling customer care was informed that the connection was disconnected due to incorrect documents. But we had submitted the documents twice. first time while taking the connection. Second time we got intimation for airtel to submit documents for verification . so on 28-Aug-2010, we have submitted documents at Airtel office(Ramya's telecom) at KR Puram ,Bangalore.

    Earlier ,When they needed documents for verification(on 26-Aug-2010), they routed all my outgoing calls to their customer service and informed that documents should be submitted ; otherwise connection will be disconnected.
    Inspect of submitting the documents , they have disconnected the connection. They should have atleast informed us , before disconnecting the connection(by routing the calls to customer care).

    Recently I have recharged my number. What about the balance amount. is Airtel going to repay the amount.
    IS this a new method to extract money from customers.

    Now the customer care is suggesting to take a new connection . or just saying we are sorry we cant do anything

    please note mine is not anew connection. i have been using it from past 7 months.

    What action we can take on Airtel.
    PLease suggest.

    Regards,
    Chaitanya
    9535493818
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  2. 10-17-2010, 05:23 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Chaitanya ,

    This is to inform you that your concern listed 15 Oct 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team
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  3. 10-22-2010, 01:44 AM #3
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    Dear Chaitanya ,

    This is to inform you that your concern listed 15 Oct. 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team
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  4. 10-27-2010, 03:37 AM #4
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    Dear Chaitanya ,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team
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  5. 03-01-2013, 03:54 AM #5
    MUZEEB Guest

    Default Services disconnected without intimation

    Hello ,

    This is ABDUL MUZEEB, Airtel customer last Seven Years, my mobile no is 09866129772 (Pre Paid Customer).

    One sudden day i.e., Dt.9-01-2013 I received a message to submit my Photo ID and Address Proof within 24 hours, unfortunately at that I am in camp, after 24 Hours they stopped the Services.

    After coming from camp I submitted all relevant documents as they required, after two days i connected services.

    After one week My SIM registration was failed and my services was stopped.

    Why such things will happen regularly in Airtel, kindly pursue the matter and give me reply immediately.

    I want to reconnect immediately.

    With Regards,

    ABDUL MUZEEB,
    SRI PAVAN ESTATES,
    Flat No:401, Door No: 49-24-51/20,
    Madhura Nagar,
    Sankarmatam Road,
    VISAKHAPATNAM - 530 016.
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  6. 03-11-2013, 09:43 AM #6
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    Namaste Mr. Muzeeb,

    This is to inform you that your concern listed on 01 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  7. 03-12-2013, 08:04 PM #7
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    Namaste Mr. Muzeeb,

    This is to inform you that your concern listed 01 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtelpresence@in.airtel.com.

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
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  8. 03-16-2013, 05:12 PM #8
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    Namaste Mr. Muzeeb,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtelpresence@in.airtel.com.

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
    Linked- Airtel Presence (Bharti Airtel LTD) - India | LinkedIn
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  9. 03-19-2013, 01:38 PM #9
    parmarlegalism
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    Dear Client,

    If there is any deficiency in product /services by any company /service provider in any sectors like manufacturing, hotels, transport, telephone department, electricity department, hospitals, banks, educational institution etc, then you can approach consumer court.

    Immediately send a legal notice stating clearly all the facts, and presenting them an opportunity of 15 days to rectify the deficiency on their part. If such period has expired with no positive action on their part, you may file a Consumer Complaint before the Forum or Commission as appropriate in accordance with the jurisdiction.

    You should file a consumer case against the Company for deficiency in services / products and asks for refund of amount along with damages for causing mental harassment.

    For consultancy & drafting of legal notice please contact:
    M/s. Parmar Legalism
    Advocates, Consultants & Trademark Attorney
    Contact: 9892016032
    Email id: parmarlegalism@yahoo.com
    Maharashtra, Mumbai
    India.
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