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Airtel POst Paid Connection

This is a discussion on Airtel POst Paid Connection within the Mobile Services forums, part of the Mobile category; Hi, This is Vinil i had taken a Airtel postpaid connection in 2008 bearing Mobile No :9000030366 from then i ...

  1. 10-13-2010, 11:49 PM #1
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    Default Airtel POst Paid Connection

    Hi,
    This is Vinil i had taken a Airtel postpaid connection in 2008 bearing Mobile No :9000030366 from then i was using the connection but all of sudden i got a message in may 2010 that to submit the documents once again so when i submitted many times at Begumpet airtel office i didn't get the problem solved at last i thought of converting the postpaid to prepaid then the executive at customer care office told that it had been disconnected & allotted to other person how can it happen with out intimating me about the disconnection so i asked him how to get back my number he said that it takes three months to get disconnect & convert to my name . i compliant this many times with customer care also but no response. when i go now to take connection he say that it is not possible to get the number as the number is in deactivate stage & the person is not using it .so what is the process to get the number back again.

    Vinil Kumar
    8801684772
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  2. 10-15-2010, 04:03 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Customer,

    This is to inform you that your concern listed 13 Oct 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team
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  3. 10-20-2010, 10:56 PM #3
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    Airtel_Presence
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    Dear Vinil Kumar ,

    This is to inform you that your concern listed 13 Oct. 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team
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  4. 10-27-2010, 02:57 AM #4
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    Airtel_Presence
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    Dear Vinil Kumar ,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team
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