I have sent a mail to the nodal officer and waiting for reply. I feel the cheaters involved in this
kind of fraud activity should be prosecuted.

We as a customer should not leave this as simple matter since they will repeat the same to another customer.

Originally Posted by rahulnazeer

Hi,
I was an airtel prepaid customer. I converted it to postpaid and wanted to shift back to prepaid. I have contacted Airtel and the response was we need to use postpaid connection for a minimum period before converting back.( As far as the employee who made this prepaid to postpaid conversion, I can convert without this constraints. I have contacted 121, and first they said that it will take 3 months, after 3 months I have contacted and they said it will be 6 months( I have mails from 121, specifying these dates).

Okay around 2 year is over and I want to convert back it to prepaid and contacted Airtel office at Pattom, Trivandrum. They said it will take 24 hrs to make conversion and I paid the full amount on Sep11 and applied for that. There was no response. I have contacted them and made this kind of unbilled payment 2 more times, and last time I told the Customer care that I wont pay any bills further if they treat in the same manner. Then they acted and canceled my Postpaid connection(On Oct11) and the migration to Prepaid is not happened yet(I am getting sms in my mobile but not able to make/recieve call).

If anyone try to make a call to my mobile, it will go into voice mail box and the caller will loose their money.

My simple question is as a reputed Telecommunication company, why Airtel is making these kind of cheap fraud with their customers?

My Number : 9995129519
Airtel Office contacted : Pattom, Trivandrum

Dear Customer,

This is to inform you that your concern listed 13 Oct 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Thanks for noting down this issue. I havent got any reply from the nodal officer yet and my problem still exists. Hope Airtel employees are working with this issue.

Dear rahul nazeer ,

I would like to inform you that your concern listed 13 Oct. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

Dear Rakesh Ranga,

Before replying that my problem is resolved, you need to check whether it is resolved or not. My Airtel number was '9995129519'. Please make a call to this number and
post your comments about the status of my issue.

Regards
Rahul