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Ignorant airtel customer care executives

This is a discussion on Ignorant airtel customer care executives within the Mobile Services forums, part of the Mobile category; This is for the concerned airtel authority. I am a vodafone user and recently switched to airtel by purchasing a ...

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    Default Ignorant airtel customer care executives

    This is for the concerned airtel authority. I am a vodafone user and recently switched to airtel by purchasing a prepaid connection no.8968410287 . I had heard of airtel customer care being very rude and unwilling to help in dealing with customers but got taste of the same in just 3 days. I called them again and again regarding a gprs problem but everytime their customer care executives " dropped " the calls. I visited their ""sector 35 office". The executives sitting over there (to my surprise,in casual clothes !! ) were extremely rude and showed total ignorance towards my problem. Then they told me to wait for half an hour to wait for their executive to come . I waited for the same but ended up going home frustrated and with my problem unresolved. Please arrange for a call back or some way to resolve my problem. I am willing to wait for a few daus but after that i will have to resort to the usual complaining method of corporate escalation..

    Pratik sharma
    contact number- 9988888286. ( please arrange call back on this number )
    airtel no. 8968410287

    thank you.

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    Airtel_Presence's Avatar
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    Dear Pratik ,

    This is to inform you that your concern listed 13 Oct 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team

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    Dear Pratik sharma,

    I would like to inform you that your concern listed 12 Oct. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team

 

 

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