Dear Customer,

This is to inform you that your concern listed 12 Oct 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Durgadevi Chandrasekaran ,

I would like to inform you that your concern listed 12 Oct. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

Hi, I am prepaid connection user of Airtel, my number is 9535395553, on 20-Nov-2010 I had a problem with my internet connection which I had activated, I was using airtel internet from long time and on this day I lost the connection, I called up 12118 at around 10.30am one technical executive picked up the call and I narrated my problem, he gave some stupid solution of giving manual APN setup, I had connection half an hour before later I had problem, I told that I had connection before later he told that there is some server problem will be fixed by evening, friend who was sitting next to me had similar mobile with airtel connection he didn't had that problem, I told ok, when I checked by evening same problem continued, I called up 198 and raised complain a lady instead of taking my problem she again directed me to 12118, where I will be getting senseless solution, and this lady while on call when I was complaining she told "thank you for calling and disconnected". Later I called up same number to raise complaint about the customer care to the manager, that person did not pick the call even after 20min. Airtel has worst customer care support, the technical support team is not at all supportive they should be trained in proper manner to solve problem, hope you will take my consideration.