Originally Posted by dswastik

Dear Sir/Madam

Let my introduce myself as Mr. Swastik Dey. I have been using Tata indicom
prepaid connection almost since last 4-5 years. My cell# is
09231645943. Earlier I was using the connection on a Nokia 6275
handset. Few days back I decided to upgrade the set a purchased on
Samsung Corby Speed on 26th September,2010 from their True Value Hub
located at the following address
Drive India Enterprise Solutions Limited
Shop No: E003
City Center, Sector - 1
Saltlake
Kolkata - 700064.

On the very next day I tried to access few of the following features on
the handset but non worked
1. Mobile Internet --- Shows error as Network Down Error 0.
2. Tata Zone - Your account information can't be verified.
3. Mobile TV - Unable to connect, retry later.
4. MMS - Network dial failed error.

Following is the case history of my follow up

I contacted the customer care on 27th Sep,2010 on #124, and that they
said nothing can be done from their end, and I need to visit Samsung Service
center. As per their suggestion I visited Samsung service center and
they said that there is nothing wrong with the phone there is some
problem from the service provider's end. I again visited the True Value Hub
mentioned above and they said that there is some update problem, we are
sending a request and it will get resolved within half an hour. Few
minutes later I got a sms from #124 with a complain#0734703708 that I
will get a resolution within 4 hours. I waited for 4 hours but nothing
happened. I again called the customer care on#124 and once again I got
a new complain# as 0734775458 with the response. On Tuesday i.e. 28th
Sep,2010 I got a call from 04466211600 that I need to visit the TVH
authorized service center on the following address Essar Saltlake,
Building No BF190, Salt Lake, Sector-1, Near Quality, Kolkata. The
first thing is BF190 is no where near Quality, rather it's at least 3-4
kms away from Quality. Secondly no Shop Named Essar Saltlake exists
there, rather it is the address of Mobile Store. So, once again I
contacted the TVH on 28thSep,2010 and again they said there is still
some update problem, we are sending an email , your problem will get
resolved within next 48 hours. But unfortunately even after doing so many follow ups, sending emails, registering complaints online, nothing has happened till date, kindly assist.

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by dswastik

Dear Sir/Madam

Let my introduce myself as Mr. Swastik Dey. I have been using Tata indicom
prepaid connection almost since last 4-5 years. My cell# is
09231645943. Earlier I was using the connection on a Nokia 6275
handset. Few days back I decided to upgrade the set a purchased on
Samsung Corby Speed on 26th September,2010 from their True Value Hub
located at the following address
Drive India Enterprise Solutions Limited
Shop No: E003
City Center, Sector - 1
Saltlake
Kolkata - 700064.

On the very next day I tried to access few of the following features on
the handset but non worked
1. Mobile Internet --- Shows error as Network Down Error 0.
2. Tata Zone - Your account information can't be verified.
3. Mobile TV - Unable to connect, retry later.
4. MMS - Network dial failed error.

Following is the case history of my follow up

I contacted the customer care on 27th Sep,2010 on #124, and that they
said nothing can be done from their end, and I need to visit Samsung Service
center. As per their suggestion I visited Samsung service center and
they said that there is nothing wrong with the phone there is some
problem from the service provider's end. I again visited the True Value Hub
mentioned above and they said that there is some update problem, we are
sending a request and it will get resolved within half an hour. Few
minutes later I got a sms from #124 with a complain#0734703708 that I
will get a resolution within 4 hours. I waited for 4 hours but nothing
happened. I again called the customer care on#124 and once again I got
a new complain# as 0734775458 with the response. On Tuesday i.e. 28th
Sep,2010 I got a call from 04466211600 that I need to visit the TVH
authorized service center on the following address Essar Saltlake,
Building No BF190, Salt Lake, Sector-1, Near Quality, Kolkata. The
first thing is BF190 is no where near Quality, rather it's at least 3-4
kms away from Quality. Secondly no Shop Named Essar Saltlake exists
there, rather it is the address of Mobile Store. So, once again I
contacted the TVH on 28thSep,2010 and again they said there is still
some update problem, we are sending an email , your problem will get
resolved within next 48 hours. But unfortunately even after doing so many follow ups, sending emails, registering complaints online, nothing has happened till date, kindly assist.

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that our team spoke to you through the registered complaint vide the docket number PTC0735910449 and informed the resolution to you. Hope the information is clear and useful to you.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by Unregistered

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that our team spoke to you through the registered complaint vide the docket number PTC0735910449 and informed the resolution to you. Hope the information is clear and useful to you.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

I am also facing same problem.

TATA Indicom service is pathetic. They dont have any good technical people.
I am thiking of dumping the TATA Indicom connection.

For people thinking of buying Samsung Corby Speed - PLEASE DO NOT BUY !!! IT DOES NOT WORK !!!!!

Best Regards,
AK

I have samsung corby TV on which I am using Tata Indicom connection.
I want to use internet on my phoine but it shows
" Internet browsing---Network down error 0
Mobile tv---try agian later
Tata zone---unable to verify your account."
I have comlaint againt it on costomer carebut all in vain.
can you help me to short out this problem.

Originally Posted by nitin2190

I have samsung corby TV on which I am using Tata Indicom connection.
I want to use internet on my phoine but it shows
" Internet browsing---Network down error 0
Mobile tv---try agian later
Tata zone---unable to verify your account."
I have comlaint againt it on costomer carebut all in vain.
can you help me to short out this problem.

Dear Customer,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Indicom connection details, your e-mail Id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Dear Ma'am/Sir, I am Narendra Deo from Varanasi, I am aloyal customer of Tata Indicom since last 5 years. I purchased samsung corby speed CDMA on 18 july 2010..... I tried to use the internet applications of my loving dream mobile handset corby and i was shocked nothing happend but just some good lines were on my screen like ..

• Mobile Internet- Network Down Error 0.
• Tata Zone - Your account information can't be verified.
• Mobile TV - Unable to connect, retry later.

and i was really upset with this and I contacted the customer care on 19 july 2010 but they said they can't help me with this, every thing was fine at their end...they suggested me to go to samsung service centre and in few hours I was standing in service centre but they said everything is okey with the set.....again i called to customer care that everything is okey its the fault of sevice provider again they said okey sir your problem will resolve within 4 hours...I said okey..... But again nothing happened......etc etc...... have done many many things for overcoming this poblem but till date nothing happened.....suggest me what i am going to do with this.......kindly assist me....
My mobile no. is 9236078095

Originally Posted by ndeorai

Dear Ma'am/Sir, I am Narendra Deo from Varanasi, I am aloyal customer of Tata Indicom since last 5 years. I purchased samsung corby speed CDMA on 18 july 2010..... I tried to use the internet applications of my loving dream mobile handset corby and i was shocked nothing happend but just some good lines were on my screen like ..

• Mobile Internet- Network Down Error 0.
• Tata Zone - Your account information can't be verified.
• Mobile TV - Unable to connect, retry later.

and i was really upset with this and I contacted the customer care on 19 july 2010 but they said they can't help me with this, every thing was fine at their end...they suggested me to go to samsung service centre and in few hours I was standing in service centre but they said everything is okey with the set.....again i called to customer care that everything is okey its the fault of sevice provider again they said okey sir your problem will resolve within 4 hours...I said okey..... But again nothing happened......etc etc...... have done many many things for overcoming this poblem but till date nothing happened.....suggest me what i am going to do with this.......kindly assist me....
My mobile no. is 9236078095

Dear Mr. Narendra,

Greetings from Tata Indicom!

We would like to inform you that, we have registered a complaint vide docket number PTC0751842443. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by ndeorai

Dear Ma'am/Sir, I am Narendra Deo from Varanasi, I am aloyal customer of Tata Indicom since last 5 years. I purchased samsung corby speed CDMA on 18 july 2010..... I tried to use the internet applications of my loving dream mobile handset corby and i was shocked nothing happend but just some good lines were on my screen like ..

• Mobile Internet- Network Down Error 0.
• Tata Zone - Your account information can't be verified.
• Mobile TV - Unable to connect, retry later.

and i was really upset with this and I contacted the customer care on 19 july 2010 but they said they can't help me with this, every thing was fine at their end...they suggested me to go to samsung service centre and in few hours I was standing in service centre but they said everything is okey with the set.....again i called to customer care that everything is okey its the fault of sevice provider again they said okey sir your problem will resolve within 4 hours...I said okey..... But again nothing happened......etc etc...... have done many many things for overcoming this poblem but till date nothing happened.....suggest me what i am going to do with this.......kindly assist me....
My mobile no. is 9236078095

Dear Mr. Narendra,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, our concern team verified all the records and found that internet getting error network down due to outage; we would like to visit nearest TVH for ESN change RUIM to OMH RUIM (or) can call to 12524 for any query.

Hence, as per your complaint number PTC0751842443, has been closes on 18-AUG-2011 13:14:00 and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.