hi

i have requested for IPTV from airtel. however due to some technical reason
it was not install .
before installation salesman came to collect cheque i gave him the cheque of
2000.00 .
IPTV was not install and they took money from my a\c. when i spook to them
they told me that it will take 45 days to return.
i don`t know why they will take 45 days to return. when services was not
install.
if the services was not install why they took money from my a\c. do u think,
is it fair if services was not install .
please help me in getting my money back as soon as possible


phone 9350819563
airtel no- 01142828108
airtel a\c no-11735910



regards
gautam

Hi Airtel Presence Team,

My name is Abhilash. I am from New Delhi area. I am planning to take airtel IPTV.
On the website I found almost every details, except below mentioned queries:

1. What is the refund policy of Airtel, in case they failed to install the service in a given time-frame and the customer want to cancel the deal after making the Initial payment.

2. Is it possible to return the stb to airtel, incase the customer is being transferred or moved to some other state where IPTV service is not available. If yes then how much money will be refunded and after how much duration.

Please help me in resolving my queries. You may respond in this thread or write to me at radiance1984@gmail.com

Regards,
Abhilash

Dear Abhilash ,

This is to inform you that your concern listed 03 March . 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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