Dear Mr. Choudhary,




Loop Mobile No. 9821346298




This is with reference to your email dated 16/03/2009 with regards to
your Service related query addressed to us vide our Docket No.
DOC-SR-170375765.



We seek to resolve your issues at the earliest and to the best of our
mutual interest. However, looking at the complexity of the matter, we
request you to kindly allow us 2 days time to review the same.



In the interim, we thank you for your patience and bearing with us



Should you require any further assistance, please feel free to contact
MobileAssist on 50800 (Toll free) from your Loop Mobile phone whilst in
local network or on 9821099800 from your landline, we would be glad to
assist you





Yours truly,

For Loop Mobile (India) Ltd.





Rashmi Rao

Sr. Executive - Customer Service Delivery





Now you can manage your account by just dialling our new Toll-free
number 800# (For Postpaid ) or 555# (For Prepaid )
and discover how easy and quick it is to get answers for queries...



________________________________

From: rupak choudhary [mailto:rupakfeb7@gmail.com]
Sent: Monday, March 16, 2009 3:54 PM
To: Mobile Assist
Cc: trai@del2.vsnl.net.in; admin@consumercourt.in
Subject: Complaint regarding dissatisfaction


Dear Sir/Madam

My no is 09821346298, Rupak Choudhary, Mumbai.
this is with regards to dissatisfaction caused due to call barring and
poor services by custome care executives.
I had always made the payment on time, this time , my bill due date was
10th of march, i had made the part payment of 500 out of total 1300 on
6th.
I went on roaming on 6th, recieved call and message regardnig the same.
on 14th -saturday, i recieved the call, promised to make payment on 16th
but agent replied back as mobile gallery nearest to me would be closed
on monday, so both of us agreed to make payment on 17th by cash, but
today afternoon my services has been barred without further information.
For further refer to recording of call on 14th at 1pm.
Plesae activate the same ASAP, I would be making payment tomorrow, agent
was so rude that he made me to write the same to consumer court and
TRAI.


Waiting for your reply.

--
"Your Suggestions and guidelines are valuable to me"
Thanks & Regards

Rupak Choudhary
09821346298