RELIANCE SMART GSM SERVICE Prepaid Connection

**adv.singh** · 02-13-2010, 04:43 PM

Dear sir,
I did not satisfied with your customer care executives. Their interaction
with cusomers is not fare enough. How can they cut the phone line with out
solving a customer's problem? Yes, it happned to me, not for a single time,
but for twice. I requested them to turn off a service which I was not able
to turn off from my phone directly(the problem of deactivation of P2P/SP20
sms service with using the key words 'Unsub 1009'). They told me that the
service will be removed from my phone within 48 hrs. But after that, the
service was not removed form my phone. Again I called to the customer care
by telling tham that the service is till active. Then the customer care
executive told me the new keyword(which is Unsub P20), with telling me that
the service is 'renewable' & cannot be deactivated "properly"(only GOD knows
what does she meaned by saying "PROPERLY"). Again, if I suppose, that the
service cannot not be deactivated by tham, then why the previous CC
executive told me so(that the service will be deactivated soon)? Far, I
requested them to connect me to their higher authorities(as the problem
cannot be solved by them), they put down the phone! This happened
yesterday(07/11/2009) & the pevious interactions happend on 06/11/2009 at
10.30pm & 06/11/2009 at 12.00am. My service request no. is 114658609(dated
06/11/2009, name of the CC executive: Santu). I wrote this to you with the
hope of taking proper action against those customer care executives who
embarass the customers! Thanking you(not the fucking ass-hole CC
executives).I did not satisfied with your customer care executives. Their
interaction with cusomers is not fare enough. How can they cut the phone
line with out solving a customer's problem? Yes, it happned to me, not for a
single time, but for twice. I requested them to turn off a service which I
was not able to turn off from my phone directly(the problem of deactivation
of P2P/SP20 sms service with using the key words 'Unsub 1009'). They told me
that the service will be removed from my phone within 48 hrs. But after
that, the service was not removed form my phone. Again I called to the
customer care by telling tham that the service is till active. Then the
customer care executive told me the new keyword(which is Unsub P20), with
telling me that the service is 'renewable' & cannot be deactivated
"properly"(only GOD knows what does she meaned by saying "PROPERLY"). Again,
if I suppose, that the service cannot not be deactivated by tham, then why
the previous CC executive told me so(that the service will be deactivated
soon)? Far, I requested them to connect me to their higher authorities(as
the problem cannot be solved by them), they put down the phone! This
happened yesterday(07/11/2009) & the pevious interactions happend on
06/11/2009 at 10.30pm & 06/11/2009 at 12.00am. My service request no. is
114658609(dated 06/11/2009, name of the CC executive: Santu). I wrote this
to you with the hope of taking proper action against those customer care
executives who embarass the customers! Thanking you.
NILMADHAB LAKSHAN
MOBILE NO: 09681226411
Location: KOLKATA- 700152

**adv.singh** · 02-15-2010, 02:22 PM

I bought a reliance GSM connection last month in November 2009 and it was
activated on 23 Nov 2003. I used it for a week and then kept it in my wallet
to use it whenever required, there was some balance left in the card around
30-40 Rs. Then after 2-3 days i wanted to use it but the message on my
mobile screen appeared stating "Insert SIM Card". I tried it with other
handsets also but it didn't work.
My No is 9529983434. Please take some action regarding this.

Thanks,
Rajeev Kathuria

**dinesh43** · 03-09-2010, 11:48 AM

my no. is 9861231946.
There is some FMIndia pack activated in my mobile.But i don't know how it came.I want to deactivate the service.How to do the deactiation??

Partha Mondal · 03-10-2010, 06:30 PM

I have reliance GSM Mobile No. 9569562817. It observed that when recharge on 05.03.2010 my balance has been deducted 2/ per day for 04 days and when I calling to customar care they have been said they money credit my balance but till now amount credit my balance. And one funny things that when call received from customar care they are no ask me to me that mastipack Rs. 30/- activated but when i call them they say that activate the product from me they will no responsible for them.

Regards,

Partha Mondal
Bridge & Roof Co. (I) Ltd.

Rajeh Sonkar · 03-12-2010, 10:58 AM

Balance deducted un-authentically

I have reliance GSM Mobile No. 9098542965. It observed that when recharge on several times, my balance has been deducted 2/ per day for 02 days and 10/ for 10 days for CRBT services what is that i don't know and when I ask to customar care they said that u r subcribe some songs thats why this deduction is going on, i cannot subscribe any songs, so i want to say that please deactivate CRBT services from my mobile.

Regards,
Rajesh Sonkar
S.E.C.Railway(Bilaspur) C.G

sanjiv_k · 03-22-2010, 09:49 PM

i got continue sms from indiatoday group pl block this

**Sidhant** · 03-23-2010, 02:16 PM

Hello Consumer Court Members,

We suggest you to first register your complaint with Reliance Customer care, and in case they were failed to provide you any solution then send a email to the Nodal officer, mention all the details in it and ask them for the proper solution.

Visit: Reliance Nodal Officer to know the address of the Reliance Nodal officer.

Unregistered · 03-24-2010, 01:16 AM

Re: Mobile No. 9832585850

I have tried repeatedly to deactivate the caller tune for which I have never opted to get rid of the unlawful and forced monthly deduction of Rs.30 from my above numbered mobile balance towards renewal subscription for caller tune Music, which I never wanted. I, repeat that I am even not aware about the operation of the system in the mobile.
A number of messages I lodged for the deactivation of the stealthily imposed caller tune from my cell but without any result. It is very brazen that you take your own decision to activate the services and charge for the same without the knowledge of owner of mobile. I shall like the company to refund all the money deducted so far and also stop connecting any paid service to my above numbered mobile immediately repeat immediately. Other wise the matter will be taken up with concerned ministry, TRAI and publicized in the web to harm to your credentials. Thanking You.

Yours faithfully

Sonali Chakraborty
Durgapur West Bengal

Govind p · 04-09-2010, 04:51 PM

I m a user of reliance mobile smart GSM form a;lmost 7years.my cell no is 9827102382.
we are facing problem of network conjunction from last two weak. this problem always arises in our area, lots of times we have complain for it..only complain but not solution we get sometimes Most off times customer care numbers are busy & sometimes it get conneted also they not response too us properly...

problem if network is always there in my no.& no strickly actions r taken till now. from past one weak no calls r coming in my cp sometimes ..plzz doo some action solove this problem as soon as..or we have too soon change out numbers. with other company.

Unregistered · 04-14-2010, 06:10 PM

R/Sir,

It has been noticed from some time that the SMSes being sent on some numbers are not receiving there while money is being deducted for the same.

Some of the numbers(which I noted) are as under:
9254056111
9996482345
8978308243

Requested so many times for the same but of no use.

Pl do something to resolve the problem at an early date.

Thanks!

RAM NARAIN

Sudhir Subudhi · 04-29-2010, 05:38 PM

Hi.

All of a sudden, I found my talk balance deducted by 160 rs in my Reliance GSM number 9778494197. When I enquired its call centre they said its because of my GPRS usage in the night. I didnt use any GPRS. So I raised a complain about the same. But this went unanswered. Then I recharged with 20 rs for emergency use. Again my balance was deducted to zero. I am now afraid of recharging my account.

Please solve this problem.

Regards,

Sudhir Subudhi (9778494197)

arjunmakwana · 05-10-2010, 01:42 AM

dear sir

i ask you only one quastion why you did not inform befor activate any sceame or suscription
i am lost my balance RS 30 for caller tone which is not renewved by me why are you doing this

please replay me on arjun_5016@yahoo.com
(9016467005)

thanks
arjun

**p.bhargava** · 05-11-2010, 04:59 AM

prashant bhargava
nehru nagar market ghaziabad

Re: Mobile No. 09015683629

i hd made a recharge of rs.50 ...after that i activated sms pack of rs 11 for making my messages at 1/p ...they charged rs 26 without ne conformation that it has been changed to rs. 26...neways no prob.
but after that i again made a recharge of rs.30 n my balance ws smwt around rs 45...after 3 hrs they again deducted rs 11 frm my bal..on talking to customer care they says that the pack ws auto renewal...
tis s nt the way they shd deal with the customers without ne confirmATION i said to the executive SIKANDER then says i will register ur complaint to consumer court he says.."JO KAR SAKTA HO TO KAR LE: (his wordings to me).
if the pack ws auto renewal they would hv tell me or dosent tk my request///
kindly make over it n strong action towards them

Thanking You

Yours faithfully
prashant bhargava

**p.bhargava** · 05-11-2010, 05:02 AM

prashant bhargava
nehru nagar market ghaziabad

Re: Mobile No. 09015683629

i hd made a recharge of rs.50 ...after that i activated sms pack of rs 11 for making my messages at 1/p ...they charged rs 26 without ne conformation that it has been changed to rs. 26...neways no prob.
but after that i again made a recharge of rs.30 n my balance ws smwt around rs 45...after 3 hrs they again deducted rs 11 frm my bal..on talking to customer care they says that the pack ws auto renewal...
tis s nt the way they shd deal with the customers without ne confirmATION i said to the executive SIKANDER then says i will register ur complaint to consumer court he says.."JO KAR SAKTA HO TO KAR LE: (his wordings to me).
if the pack ws auto renewal they would hv tell me or dosent tk my request///
kindly make over it n strong action towards them

Thanking You

Yours faithfully
prashant bhargava

Md.Shahabuddin · 05-12-2010, 02:55 PM

Dear sir,
I,Md.Shahabuddin of 3A/H/9 Dr. M.N.Chatterjee sarani,Kolkata-9 is the holder of SMART Mobile no.9883842907.
On 27th April, 2010 Rs.27/- deducted from my balance as L20 offer without my consent. In this connection I replied through text massage to 52811 several times but all the times "MASSAGE SENDING FAILED" to highlight as answer on my mobile screen after this I contacted customer care representative they did not listen our complaint and disconnected the line in middle. Through this letter I request you to never deduct any amount from my balance in future. If I need I will recharge from my own in order avoid loss which you have created for me here by deducting from my balance. Suppose I recharge for Rs.27/- will you give me full talk time of Rs. 27/- If the answer is NO then why you dare to deducted without my permission. Hope you understand what I want to say.
Thanks & Regards.
Md.Shahabuddin
Mobile no.9883842907

RELIANCE SMART GSM SERVICE Prepaid Connection

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Complain against Relianse GSM

deactivation of FMIndia pack

Balance deducted un-authentically

for CRBT services

block sms

Unlawful deduction of balance Rs.30

Network conjunction

Reliance GSM Mobile No.8010347654

Automatic deduction of balance without usage

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Balance Deducted

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