Originally Posted by s.k.sharma

Hello,

I am a Vodafone prepaid customer and have encountered many bad service experiences with it. daily one ruppes my a/c balancis deducted. I called up the Cust. Service executive to confirm that I have a free SMS scheme and . On calling up again, another executive says that it was a wrong information, and the charges deducted will not be reversed. Moreover, when I ask him to check the same with the concerned executive, he says that it cannot be done. I am greatly disappointed with Vodafone to change my service provider soon if the issue is not resolved.

Kindly

Regards
sanjay k. sharma
+91 9772813451

Hi Sanjay,

We believe you have been contacted by our customer care team & hope your concern regarding periodic rental deduction of F & F service has been addressed. Do e-mail us at vodafonecare.raj@vodafone.com for any further queries. We would be happy to help.

Regards,
Rajasthan Vodafone Customer Care.

dear sir,
i have vodafone post paid connection no...9839915329, which i am using for two years in "one year rental plan"..in january 2010 when i asked the customer care that when will my "one year plan" will end, so that to change my plan,he told that the info. will be given before the plan ends.but now the bill date 1/3/2010 ..one year rental plan of Rs 999 is already added in the bill without any previous info
kindly consider the request and do the needfull

Actually i heard tat for recharging 85rs i wil get 105rs... so icalled to the tollfree num 121 and confirmed.. after tat i recharged accordingly after recharging i got only 75rs. i called to customer care and asked when wil be the remaining amount will be credited the care executive told tat within 1day you wil get the remaining.. i waited for the same but i dint get.. i called to customer care but these people has cutted my way to customer care i called from my friends cell and i asked they told after 5hours you wil get and i registered my complaint also till now my remaining amount has not came and i m not able to call the customer care also these bloody people has not yet replied.....
shame on account of vodafone services and they are not satisfying the customer needs and these people are not rectifying the faults made by the company vodafone.......
shame on these people....
if they read this i hope they will react...

Originally Posted by shipra yadav

dear sir,
I have reacharge my mobile with Rs 9.00 tarrif plan in which it was scheme 50.00 paise will be daily dedcuted from my account & call rate will be 50.00 paise per minutes but after taking this scheme till date i have not got postive response from your side and your customercare no which you have highlited so much (111) but It work like as u & your network work my no is 9919737971 so please look after my matter seriously & personly one more request is that do not highlight those no in your web which are not in work it show that howmuch serious you are in your work that you have no time to take off that no which you haveshown in your web. hope you will understand my problem and look after my complain

Hi Shipra,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/ybxysum and we’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by Unregistered

i had activated the rs 43 bonus card a week ago. According to this plan, my calls will be charged at 1 paisa/ second and i get 100 free local messages free everyday.But my messages are being charged at Re 1 per message. I called the customer care atleast 5-6 times.Some executives asked me to wait for 24 hours....Even then my problem was not solved. One executive registered a complaint..Then I received a message regarding my service registration number which is as follows. 1235301374. The message said that they will respond to my query by TUESDAY 19-JAN-2010 6.00 pm.....But still my problem hasnt been solved....

Please help me out to find a solution......Otherwise only option left is to switch to some other connection..
My number is 9742022581(KARNATAKA)

Hi,

We believe you have been informed about the details of the recharge. Enjoy the benefits of the pack! Do e-mail us for further queries at vodafonecare.kar@vodafone.com. We would be happy to help.

Regards,
Vodafone Customer Care, Karnataka

Originally Posted by Unregistered

sir,
I want to complaint against the vodafone services
they are simply fooling the indian consumers I have reallya bad experience with them i purchased the sim
firstly when i wanted to change my postpaid plan to prepaid then they said it would minimum take 3 months from the time i started using vodafone services

secondly after 3 months they said you amount will be forfeited (Rs500) in case you convert this paln to prepaid with in six months

thirdly after six months they said you need all the identity prrof again and whole process will take 3 days and during that time your sim will be deactivated

fourthly they said we dont have the sim card available for the prepaid and come after few days

In a nutshell they always avoid postpaid customers for converting to prepaid plans which are very expensive

So please tell me what action to take against them


Thanks
Gourav Aggarwal
9999356537

Hi Gourav,

Your connection has now been converted to Prepaid. Hope you are enjoying the benefits of your Prepaid connection. We would be happy to help in case you have further queries on vodafonecare.del@vodafone.com

Regards,
Vodafone Customer Care, Delhi.

Originally Posted by bak

Actually i heard tat for recharging 85rs i wil get 105rs... so icalled to the tollfree num 121 and confirmed.. after tat i recharged accordingly after recharging i got only 75rs. i called to customer care and asked when wil be the remaining amount will be credited the care executive told tat within 1day you wil get the remaining.. i waited for the same but i dint get.. i called to customer care but these people has cutted my way to customer care i called from my friends cell and i asked they told after 5hours you wil get and i registered my complaint also till now my remaining amount has not came and i m not able to call the customer care also these bloody people has not yet replied.....
shame on account of vodafone services and they are not satisfying the customer needs and these people are not rectifying the faults made by the company vodafone.......
shame on these people....
if they read this i hope they will react...

Hi,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/ydknoft and we’d be happy to help.

Regards,
Vodafone Customer Care.

Respected sir/Madam

I am a vodafone user from last many years. I have a postpaid no. 9873144581
i want to convert my no. From post paid to prepaid.
So i visit your vodafone store at DARYA GANJ,DELHI
There is an employee MR. TANUJ,he is abusing his authority & did misbehaviour with me..
I visit this store yesterday i.e.19/3/2010 at 3.10 p.m token no. 58
He said that he is not doing the work because he do not want..
So,i want that u will take a strict action against him,because he did misbehave with me.
Thank you
MAHAVIR PARSHAD JINDAL
Ph. 9873144581

Last four and five days vodaphone ind any customer care officer never attend my phone also not submit register my complain.vide my cell no 983784720.

Sir

I am using vodafone no : 9884179297 for past 5 years. 4 months back i activated per second billing, after the activation, i am recharging very high amount due to my per second billing. Kindly guide me to de-activate per second billing as soon as possible.

Regards
Ranjithkumar.R

Originally Posted by CHANCHAL KUMAR DEB

Last four and five days vodaphone ind any customer care officer never attend my phone also not submit register my complain.vide my cell no 983784720.

Hi Chanchal,


We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/ykrvgsg and we’d be happy to help.

Regards,
Vodafone Customer Care.

Dear sir,
Please cancel to caller tune to my phone number 9884215179. please do immediately.
Thanking you
Stella

Hi

Vodafone activated voice chat without any request from our side about three/four months ago and has been deducting 30 rs per month.

I am really disturbed with their service. When I did not request for voice chat why did they activated without my permission

I have submitted complaint through the online service, sent them emails and even tried calling customer care but all have been useless. I haven't got any response so far. This is really discouraging and I think this will eventually make me move to some other service provider. It would be really appreciated if you would refund my money.

Thank you.

Harpal Singh (Punjab)
9646031571

Hi there,

Iam Rafee and my number is 9884823935 begin_of_the_skype_highlighting@@@@@@@@@@@@@@98848 23935@@@@@@end_of_the_skype_highlighting. I had a bad impression on Vodafone customer care yesterday. I was just checking the vodafone services which is available in our mobile under settings. But it automatically sends the msg to vodafone to activate that and they have charged RS. 30 as a monthly usage. I called customer care and inquired about it and they said this was activated after confirming from me but i have not confirmed anything from my side. It all happens automatically. Also, their response is very rude and they are not bothered about the customers feelings and their time. customer care reply is "You use if you want it otherwise cancel the service and go, we can't do anything for that". Also, they are repeating these sentence again and again and made me frustrated. They are not listening what I am trying to say. Then I called 198 toll free number to raise a complaint and give the feedback to them about this feature. The rep name is Krithika. Initially she too talked the same thing and told that this will be taken as a feedback and I will get the reference number for this call but i havn't received any numbers from them.

This customer care is useless. Even BSNL and other network customers cares are doing their job with understanding the customer feelings but Vodafone is useless. They can say Happy to HELP but they are really happy to avoid customers and made them frustrated. I have never seen the customer care like this before..

Pls take necessary actions to resolve these kinds of issues in future.

Regards
Rafee

hi,
this is siddharth. i m using vodafone number for 3-4 yrs.i m really fed up with the kind of services offered by the vodafone,i guess there is no process of knowing what the customer care executives are promising the customers.nobody is listening the complaints.i have been charged for things which i was told are free of cost,after being charged the rental.when we complain at cust care dept. nobody wants to hear that...my byusiness is really suffring a lot....i reallly need to talk to the higher authorities so that they can get to know hw there customers are hearing....
my contact number is 09811628578 begin_of_the_skype_highlighting@@@@@@@@@@@@@@09811 628578@@@@@@end_of_the_skype_highlighting...098911 90813
my e-mail address-siddharth_ganotra7@yahoo.co.in