i got a call from 9989670570 from vodafone today at 8pm on 7/1/10. he talking like ugly fellow never talked with customers.please take action against him.

Originally Posted by Unregistered

Hi,

I have never seen a bad service like Vodafone.In the mid week of October i got a call from Vodafone sales dept..asking me to change from prepaid to postpaid...i said see i am not intersted rite now you can call me in November i probably can take this plan ..Vishal from Sales team, called me on 03'Nov..asking for the same plan i said no i am not intersted.On 04th again he called me my brother spoke to him and said see we are not intersted please do not call, he again called this time my elder sister said that we are not intersted please do not bother but he started abusing, this is how you treat you customers...i was very much sure that i'll not get any resoulution if ill call customer care...to make a complaint still i called spoke to Rajjat, i asked for a supvisior he said there is nor supvisior or manager availbale on the floor how disgusting!!! rubbish he jotted down the number from where i was getting calls...he said i can lodge a complaint online...in the end he asked me again do you want to chng from prepaid to postpaid(laughing)...holy cow!!! i have expected this no wonder...i called again spoke to parvesh(who was helping) again i asked for team leader.coach, manager anyone in higher auth so that i can make a complaint he was trying to connect the call to supvisior but the lines were busy(that's what he told me)...so he logged a complaint and gave me the ref number-2079543126...i am 100% sure that i'll not get any resoulution from you as well still i am doing this...please i want Vishal not to be part of your organization as he is spoling vodafone' reputation

Hi,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at Vodafone India - Complaints - Requests - Enquires and we’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by Namratha

Respected Sir/ Madam,

As per the above subject, the vodafone has changed my prepaid plan of lifelong free sms to 1rp per sms. This is a mistake committed from their side and I have already complained 7 times from the past 1week and they are yet to correct it.

Each time they say they would correct it within 24 hrs and they have not shown any progress in this matter. When I ask them to connect me to their seniors also they put me on hold for more than 10min but still they have not taken the responsibility to correct their mistake. I am facing this problem since 6th of November 2009 and since then I have complained 7 times. Even today, ie 12th November 2009 I complained twice but no positive response.

Hence I request you to help me out in this matter as soon as possible.

Thanking You

Regards

Namratha

Hi Namratha,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at Vodafone India - Complaints - Requests - Enquires and we’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by Unregistered

Hi,
i am using vodafone prepaid mobile. they had recenty introduced a scheme wherein by recharging with an amount of Rs.70/-, the first 2 mins of call everday will cost 2p/S. after which it will be charged at a rate of 1P/s. i did the recharge on 6/11/2009. but i noticed that even after 2 minutes each day i am being charged at 2 P/s. i raised the request with vodafone customer care to look into it and revert back my money for the lost charges. the request was raised on 10/11/2009 my request number was 1217845918. i was informed that things will be fixed by friday 13/11/2009 10:30 AM. but when i enquired on friday, they raised a new request with number 1220568854. they pointed that it will be fixed by today saturday morning 10 AM. when i enquired today they are still trying to push things.

they are not willing to transfer the money. if i ask to revert the balance the customer care comes back with a reply saying that the application to check for the call logs is not working. when i call back and check with the customer care again, they didnt have any such problems. the customer care people are just bluffing to help themselves from crediting back the money.

moreover, in the interest of all the costumers of this plan i would like to bring to your notice that, the issue should basically be with the software. if i am facing this problem, so should any consumer who has done this recharge.

so there is a possibility of full-fledged cheating and stealing customer money is done by vodafone in this issue. the poor consumer is at the receiving end of all this.

adding to this i feel that every consumer has the right to know whether his request has been logged properly. but vodafone customer care executive refuses to divulge what is noted down as my request.

i request you to kindly look into this issue as serious as they will be doing a widespread stealing of all the consumer's money.

thanks,
sriram.K.S.

Hi Sriram,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at Vodafone India - Complaints - Requests - Enquires and we’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by Unregistered

To all my dear vodafon users,

first we have to send the written complaint to our area nodal office about our problem, and then wait for 10 days, if the nodal office become fails to provide solution then we have to officially lodge the complaint against them for that I ask admin and advocate to help us.

One more thanx to the team for providing the supporting judgments. These are helping us to understand the exact situations.

Hi,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at Vodafone India - Complaints - Requests - Enquires and we’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by Rieet

hello sir..
i have been using vodafone sku295 plan for the past 3 years.i was really very happy with it.i got family n friends offer along with the sim in which i used to get 5 numbers in which i can get half call rates.my vodafone to vodafone used to turn to 25p from 50p/min and call to all other networks used to turn to 50p from 1re/min.my std rate was 1re/min.and as my std calling was increasing these days i called customer care on saturday and the executive on call was Lokesh Saroha.he said that if i recharge with rs 48 my local and std will convert to 60p/sec for 1 year.i asked and confirmed from his side that whether my family n friends service get effected from this?he said no sir since ur current calling rates are less, they wont be effected.but if i convert my plan to 1p/sec calling then it will deactivate as my current plan is in per min calling.but then after i do recharge i get a msg after an hour that my plan sku295 has been deactivated.and then i kept on calling vodafone care for 2 straight hours and explained my situation to atleast 8 people who then say that we will transfer your call to our senior and then the call goes on hold and disconnects after 10-15 on its own and no one answered.and then i get a sms that i requested for lifetime validity and it has been activated while i did not requested for anything.and then my std calling is not working, it automatically got deactivated.the customer care guys say that my plan cannot be reactivated since i have reacharged for rs48.its not my fault that one of their guys said me to get it done.this is a real fraud done by vodafone with me.i am going to vodafone store today for complaining.but what should i do?will i get my plan back somehow?please help me...

thank you..

Hi Rieet,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at Vodafone India - Complaints - Requests - Enquires and we’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by Anil Kumar.C

I want to activate one service, i have requested the vodafone regarding the service activation. After three days and more than 6 calls i made. Each time they are telling it will take another 2-5 hours but it is not yet done. They are very careless regarding the customers.

Hi Anil Kumar,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at Vodafone India - Complaints - Requests - Enquires and we’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by Unregistered

i am customer of vodafone since 3 years and i am from AP,,,i must say that ur customer care service is simply waste...infact it must be "happy to escape" instead of
"happy to help" ...when we try to dial ur customer care no it doesnot work(we have dial nearly 5-10 times) ...hardly it connects to ur customer care no i.e 9885098850 ...after connecting the IVR system doesnot connect to ur executive who should solve our problem...ur IVR system is in such a way that same option keep on repeating for different actions ultimately u wont connect to ur executive and dont solve our problem and it takes nearly 10-15 min to connect to ur vodafone executive what kind of system is this wasting public time ..after connecting to ur executive first a fall he donno what the current plans are and what is going on with vodafone and try to speak some thing else what he want and what he knows ...and u say this call is being recorded for no sake ....
i will rate 2/10 for ur customer service
introducing new plans is not important but providing customer service is equally important

Hi,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at Vodafone India - Complaints - Requests - Enquires and we’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by chandu7002

Hi,

I have been using vodafone from 3 years.My mobile number is 9985813145.I'm having problem with credit limit to my connection.credit limit to my connection is 800 but problem arises when my limit crosses they are giving me one or two warning calls saying that please pay the bill to avoid interrupt service.Why should i pay the money without generating the bill.I called up several times to customer care to increase my credit limit but no action.Please do something so that i should satisfy otherwise simply i'll cancel my connection...

Hi Chandu,

We believe that you have been contacted by our Customer care team and hope that your concern regarding credit limit enhancement has been addressed. Do e-mail us at vodafonecare.ap@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by Unregistered

Hi,

I am pradeep Porwal and using vodafone prepaid connection.

When I have switch off mobile and then switch on, a balance window message appear and my amount has been deducted 1 and 2 Rs.

It is happening from 15-20 days, but i have seen tomorrow.

Then what i will do for found my deducted money.

Thanks
PradeeP Porwal
9999298381

Hi Pradeep,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/njura and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi

I have applied for postPaid service for vodofone .I submitted all document around 20 days before and till this date they haven't done any verification or activation of Sim.I followed with their executive who promised us that it will done within 24 hrs but still no action is done.These executive have stopped picking our call and not responding to our queries.It is really so frustrating .I will recommend all user not to subscribe for Vodofone.

thank
bharat Jha

Sir, i am your retailer sagun tent house v/p -narayanpur dist -mirzapur u.p. India i have 10 pc. Of std 149 card and no one take responsibility to replace it since 6 month even your agency also so the card has been expiered i goto your customercare office but no one take action what can i do pl tell me hurry

Dear sir/ maam,
i am an Army offr posted in COD Agra as the Adminstrative offr, we haad vodafone as our CUG connection. it was due to poor services, worst connectivity and OVER EXORBITANT BILLS that the group of 60 people decided to breake this connection. presently we running after vodafone offices to stop the connection since 15 Jan 2010, but the office is nither accepting our letters nor are able to provide us the final bill. this is another example of their poor services. plz help me out.

Lt Col Rameshwar Gupta
9720162167
colrg@yahoo.com

Hello Sir / Madam

This seems to be a Big story but take this as a serious matter, after reading you might understand my Plight if this all happens to educated (common) people what'll happen to those who can't voice their complaints. My name is Kallappa Vijapurkar, my no. is +91-9923852566, & I am using vodafone for nearly 3 years and have activated the FF & Buddy Plan on my Number since that time. After the arriving of new scheme of 1 paise/sec. I had called 111 Customer Care Executive (CCE) may be in the month of Nov or Dec. & inquired about the new scheme, that if I activate 1paise/sec plan on my number, will the FF plan get deactivated(or not) & the CCE given information that no your FF plan will not not deactivated, you can use both the plans on the same number. I confirmed again with another CCE he given me the same information, I also asked my retailer Mr. Naveen, who called up their customer care & the information was same that we can use both plans. So, I recharged my number with Rs. 29/- (which activates 1paise/sec.) on 12th jan 2010 at around 1.00am and in the morning when I called my FF Plan numbers it is charging me as per the new scheme i.e. 1paise/sec. However the rental of my FF plan is deducting till date ie 19th jan, but I am not getting the benefit of my FF Plan.
In the morning when I called up CCE at 7.00am regarding this, a girl talked to me said this is because you have recharged with Rs. 29/- and FF Plan has been closed by vodafone 4 months back and when I replied that this information is given by your CCE, she pretends that “NO” this type of information is not given by us, again when I asked she kept me on hold sometime and told that both the schemes are running on your mobile wait it will take some time.
Again I called up CCE at 11.00am & registered a complaint (no. 975650534) about this he told me that you will get a resolution by 15th jan, & on 13th jan I got call from this no. 02041049900 Mr. Arun, he told me the same thing that this is because you have recharged with Rs. 29/- & the scheme has been closed. blah blah.... I told him that this information is given by you people, he told me to recharge with Rs. 26/- you will get your FF plan back, however Rs 26/- recharge is for SMS pack, on the same day I had called CCE for 4 times and again & again I am repeating the same story (Mr. Niranjan, Mr. Mukesh, Mr. Yogesh, Ms Pranali) someone argued with me you go to Vodafone Store and find out, we cant do anything, it is a system error etc. i fed up & requested to transfer my call to senior, he did it to Mr. Hemant Supervisor but after some conversation the call disconnected & too, I had called that from my friends mobile because my no. has been blocked by CC for 15 days to 111 on the same day. I called up again the call transferred to senior Mr. Ganesh, I repeated the same story he agreed & committed to solve my problem by 15th jan, on same complaint no. ie 975650534 (no need to register another complaint) and you will receive a call from our team.
I called up CCE on 15th jan at 4.00 pm and inquired about my status of complaint he replied the mostly these types of calls are coming at around 7.00 to 8.00 pm, but no call from CC till 8.00 pm I called up again CCE after 8.00pm & requested to transfer my call to senior after repeating the same story to new fellow he kept me on hold for 21 minutes and call has been disconnected, I called up again repeated the same story 2nd fellow is asking me the name of the 1st fellow & talked very rudely to me, he kept holding line for 10 to 15 min.& disconnected, I tried again & finally the call has been transferred to Senior Mr Rohit supervisor, he also committed to solve the problem, he told me to recharge with Bonus card of Rs. 59/- (V2V 30paise, other mobile 50paise and STD 1rupee) to get your FF Plan Back & also agreed that co. will refund your money if you didnt get your FF plan back, so I recharged with Rs. 59/- on 16th jan at 11.30. am but but it is also of no use & the new scheme got activated on my mobile by deactivating the 1paise/sec. scheme.( No name of FF Plan)
On 17th jan I talked to Mr Anand Deshmukh senior supervisor and complained about my previous experiences he said sorry you will not face these type of problem again, he also committed that I will go through all your earlier conversations and try to find out who are the culprits. He also promised me he will solve my problem within 24 hrs and given a new complain no 967379250. I called up CCE on 18th jan after completion of 24 hrs Ms. Ashwini (CCE) that your complaint has been registered & time period for that is 20th jan 2010.
I dont know why CCE are misguiding the customers & also not ready to agree their mistake, making fool of us by increasing time by 24hrs , 48hrs etc. & telling us to recharge this voucher and that. Seniors are also making commitments to solve the problem but taking no initiative.
I am facing these problem for nearly 7 days but everyday a new CCE and new senior is on line making commitments to solve the problem but no response from them. So, request you to look into this matter to get me back my FF & Buddy Plan on my no., refund the money which I have spend on recharging the vouchers on the wrong information given by the CCE & seniors, & also the extra charges charged for calling & messaging my FF & Buddy nos.

Thanks & Regards

Vijapurkar




/ Madam

This seems to be a Big story but take this as a serious matter, after reading you might understand my Plight if this all happens to educated (common) people what'll happen to those who can't voice their complaints. My name is Kallappa Vijapurkar, my no. is +91-9923852566, & I am using vodafone for nearly 3 years and have activated the FF & Buddy Plan on my Number since that time. After the arriving of new scheme of 1 paise/sec. I had called 111 Customer Care Executive (CCE) may be in the month of Nov or Dec. & inquired about the new scheme, that if I activate 1paise/sec plan on my number, will the FF plan get deactivated(or not) & the CCE given information that no your FF plan will not not deactivated, you can use both the plans on the same number. I confirmed again with another CCE he given me the same information, I also asked my retailer Mr. Naveen, who called up their customer care & the information was same that we can use both plans. So, I recharged my number with Rs. 29/- (which activates 1paise/sec.) on 12th jan 2010 at around 1.00am & in the morning when I called my FF Plan numbers it is charging me as per the new scheme i.e. 1paise/sec. However the rental of my FF plan is deducting till date ie 19th jan, but I am not getting the benefit of my FF Plan.
In the morning when I called up CCE at 7.00am regarding this, a girl talked to me said this is because you have recharged with Rs. 29/- and FF Plan has been closed by vodafone 4 months back and when I replied that this information is given by your CCE, she pretends that “NO” this type of information is not given by us, again when I asked she kept me on hold sometime and told that both the schemes are running on your mobile wait it will take some time.
Again I called up CCE at 11.00am & registered a complaint (no. 975650534) about this he told me that you will get a resolution by 15th jan, & on 13th jan I got call from this no. 02041049900 Mr. Arun, he told me the same thing that this is because you have recharged with Rs. 29/- & the scheme has been closed. blah blah.... I told him that this information is given by you people, he told me to recharge with Rs. 26/- you will get your FF plan back, however Rs 26/- recharge is for SMS pack, on the same day I had called CCE for 4 times and again & again I am repeating the same story (Mr. Niranjan, Mr. Mukesh, Mr. Yogesh, Ms Pranali) someone argued with me you go to Vodafone Store and find out, we cant do anything, it is a system error etc. i fed up & requested to transfer my call to senior, he did it to Mr. Hemant Supervisor but after some conversation the call disconnected & too, I had called that from my friends mobile because my no. has been blocked by CC for 15 days to 111 on the same day. I called up again the call transferred to senior Mr. Ganesh, I repeated the same story he agreed & committed to solve my problem by 15th jan, on same complaint no. ie 975650534 (no need to register another complaint) and you will receive a call from our team.
I called up CCE on 15th jan at 4.00 pm and inquired about my status of complaint he replied the mostly these types of calls are coming at around 7.00 to 8.00 pm, but no call from CC till 8.00 pm I called up again CCE after 8.00pm & requested to transfer my call to senior after repeating the same story to new fellow he kept me on hold for 21 minutes and call has been disconnected, I called up again repeated the same story 2nd fellow is asking me the name of the 1st fellow & talked very rudely to me, he kept holding line for 10 to 15 min.& disconnected, I tried again & finally the call has been transferred to Senior Mr Rohit supervisor, he also committed to solve the problem, he told me to recharge with Bonus card of Rs. 59/- (V2V 30paise, other mobile 50paise and STD 1rupee) to get your FF Plan Back & also agreed that co. will refund your money if you didnt get your FF plan back, so I recharged with Rs. 59/- on 16th jan at 11.30. am but but it is also of no use & the new scheme got activated on my mobile by deactivating the 1paise/sec. scheme.( No name of FF Plan)
On 17th jan I talked to Mr Anand Deshmukh senior supervisor and complained about my previous experiences he said sorry you will not face these type of problem again, he also committed that I will go through all your earlier conversations and try to find out who are the culprits. He also promised me he will solve my problem within 24 hrs and given a new complain no 967379250. I called up CCE on 18th jan after completion of 24 hrs Ms. Ashwini (CCE) that your complaint has been registered & time period for that is 20th jan 2010.
I dont know why CCE are misguiding the customers & also not ready to agree their mistake, making fool of us by increasing time by 24hrs , 48hrs etc. & telling us to recharge this voucher and that. Seniors are also making commitments to solve the problem but taking no initiative.
I am facing these problem for nearly 7 days but everyday a new CCE and new senior is on line making commitments to solve the problem but no response from them. So, request you to look into this matter to get me back my FF & Buddy Plan on my no., refund the money which I have spend on recharging the vouchers on the wrong information given by the CCE & seniors, & also the extra charges charged for calling & messaging my FF & Buddy nos from 12th jan 2010.

Thanks & Regards

Vijapurkar
Bandirwada, vithalapur
sanquelim - Goa
403505
Email: vjmahant@gmail.com

Originally Posted by viveksharma79

I have written this to their Nodal Officer:

"This is to complaint against your whole Customer Care System who are saying
"HAPPY TO HELP YOU" instead of "HAPPY TO HARASS YOU":&. I have been using
VODAFONE No.9899888432 for last two-three years. I bought a VODAFONE no. for
my wife from a dealer and using it with no hassles, but last week i have
changed my talk plan from 444 to 299 pay per Seconds plan, during my that
call one of your customer care executive Mr.Deepak offered me a new add on
Post paid connection, he informed me the benefits of buying one for my wife
and surrender the no. she is using, as he gave me very unique no.
9899888439. I was excited i told him that you can send your executive on
Saturday morning to my place as I have planned to go out for a movie with my
family on Friday night (27/11/2009), but he insisted to buy at that time
only because of month end concept that i didnt understand but he assured me
to send the executive before i leave and will be using my bill as address
proof, and demanding the ID proof of my wife and one photo, I told him that
i dont have copy he said his executive will get it done himself, i agreed,
and positively the guy came to me in time and said he will not waste time in
looking for any photocopy shop and requested me to send me the scanned copy
by email after coming back, i was satisfied and got the form filled and
signed by my wife.

After he leaves Mr.Chetan called me from your verification cell after 20
minutes when i was about to leave, he said he will not activate no. in my
wife's name and instead he will do in my name, i was astonished, i just
started my reference call from DEEPAK, he stopped me inbetween and said "AAP
HI BOLTE RAHOGE KE SUNOGE BHI" , i was so annoyed and i said him to take
back the sim i dont need any connection then he gave phone to his senior
Mr.Chakarwarti he too spoke in same tone but after my shouting he started
requesting me not to return sim he will call me next day and I should not
spoil my mood (that already was spoiled to extreme), next day they didnt
called me the guy came with the free BAG to me and he requested a lot and i
gave him my wife's pan card he went to get it photocopied and then again i
talked the chetan he said the same i will have to give my PAN CARD,MY
PASSPORT and one NOC etc. that was the limit as soon as the guy came with
photocopy i gave him the sim and bag and requested him to leave and if my
money can be refunded Rs.250/- i paid for the sim, if not that i dont need
that as i dont want to have any association with VODAFONE.

Today morning I called up the customer care once again just to enquire about
the action taken on my complaint I have to wait for 5 minutes till I am
connected to the executive, I have to tell him whole story and in end what
he said was: "Sir, our systems are down he will be unable to help me" and
hung the phone. This was so humiliating experience to be a VODAFONE
customer, my problem is that my no. is so officially circulated as i am
using it for 2-3 years , but i am waiting for the service that is likely to
be introduced by TRAI that will enable customers to change the service
provider retaining the same no., but i have circulated an email to all my
friends, colleagues, communities about this incident and I am sure I will be
able save a lot of my friends being harassed like me.

I hope you are a very big company and one Vivek Sharma cant affect your
sales and business, but really advise you to please stop wasting money on
advertisements and concentrate on your consumers' needs:&.

I would like to end here, as I have already given a lot of my valuable time
to you people for last four days. Thanks":D

Hi Vivek,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/sKjee and we’d be happy to help.

Regards,
Vodafone Customer Care.