Hi Madhusudhan,

We believe that you have been contacted by our Customer Care Team and hope that your concern regarding Recharge has been addressed. Do e-mail us at vodafonecare.kar@vodafone.com for any further queries. We'd be happy to help.

Regards,
Vodafone Customer Care.

Hi Kapil,

We believe that you have been contacted by our Customer care team and hope that your concern regarding Billing has been clarified. Do e-mail us at vodafonecare.pun@vodafone.com for any further queries. We'd be happy to help.

Regards,
Vodafone Customer Care.

Hi Khanjan,

We believe that you have been contacted by our Customer care team and hope that your concern regarding SMS charges has been addressed. Do e-mail us at vodafonecare.mum@vodafone.com for any further queries. We'd be happy to help.

Regards,
Vodafone Customer Care

Hello Vodafon Customer Care,

Kindly use quote button to reply, and do not repeat same messages.

Hi,

I have been using vodafone from 3 years.My mobile number is 9985813145.I'm having problem with credit limit to my connection.credit limit to my connection is 800 but problem arises when my limit crosses they are giving me one or two warning calls saying that please pay the bill to avoid interrupt service.Why should i pay the money without generating the bill.I called up several times to customer care to increase my credit limit but no action.Please do something so that i should satisfy otherwise simply i'll cancel my connection...

Originally Posted by Sahil Grover

Dear sir,

I am Your customer my mobile no. 9999170111 and my name is Sahil Grover. I am not satisfied with the services which is being provided by the vodafone customer care executive.
They Uses abusive languages and make false commitment to the customer .

I want the action to be taken as soon as possible.

Thanking You

Your Faithfully

Sahil Grover
9999170111

Hi Sahil,

We believe that you have been contacted by our Customer care team and hope that your concerns regarding Billing & customer service have been addressed. Do e-mail us at vodafonecare.del@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by Unregistered

sir
A caller tune automatically activated on my cell phone , I do not want to any caller tune on my mobile phone. Please remove it immediately.(my cell number is 9982036299 and 9783688309)

Hi Sunil,

We believe that you have been contacted by our Customer care team and hope that your concern regarding Caller tune deactivation has been addressed. Do e-mail us at vodafonecare.raj@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by Unregistered

Hello i am prepaid customer of vodafone my no is 9916675532 and i'm facing a problem regarding cancelling of family and friends service nearly past 3 months and customer care persons are no responding my query and i have went to vodafone store 4 times and they to have not taken any action, i am losing 15 rupees every month so i kindly request to rectify my problem and refund the amount which i have lost for the last 3 months. The no which i wanted to cancel F&F is 9986847664. Please send a reply to my mail id also i.e. mona994@rediffmail.com. Please contact to my no also

Hi Hemanth,

We believe that you have been contacted by our Customer care team and hope that your concern regarding Postpaid corporate plan has been clarified. Do e-mail us at vodafonecare.kar@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Hi,

I am pradeep Porwal and using vodafone prepaid connection.

When I have switch off mobile and then switch on, a balance window message appear and my amount has been deducted 1 and 2 Rs.

It is happening from 15-20 days, but i have seen tomorrow.

Then what i will do for found my deducted money.

Thanks
PradeeP Porwal
9999298381

Originally Posted by Rakesh Mishra

Dear Sir,


I hearted with vodafone service.

In the my september month's bill 1000 Rs. included extra.When I contact with customercare executive. It is said that my tariff plan has been chsnged in yearly advanced pay.When I asked how it is change it is tell to me that I have said verbally for it to Mr. pankaj Luthra at 17/09/2009.While when I contact to Vodafone care by email then they said I have send a message for the change my tariff plan at 10/10/2009.It ia a great contradiction and they are not clear how it became.I am very puzzlled. My customer care No. also has been locked.

Dear Sir please take an action against vodafone.

Thanks With Regards
Rakesh Mishra
vodafone No.-9999636508
email-mishra.rakesh444@gmail.com
1310/3 street no.-5 Rajeev nagar
Gurgaon (HR) 122001

Hi Rakesh,

We believe that you have been contacted by our Customer care team and hope that your concerns regarding Tariff plan change have been addressed. Do e-mail us at vodafonecare.del@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

My number is 9999999935. I submitted all my documents and the number was activated but last evening my number was permanently suspended so I went to thevodafone store (East of Kailash). There I got the token and went to the executive. He told me that nothing can be done and the number will not be activated. I asked him to give a written matter stating the same and then he said our manager is coming in 5-10 mins and he will deal with you.
I waited for 1:30 hrs (in the meantime I was consistently told that he will be there withig 5-10 mins) then i raised my vioce so that I can be heard then the manager (Mr. Kapil ) came out and shouted at me very badly and told that we will not do anythimng and do whatever you can do.
I think vodafone should teach their representatives how should they talk to their customers.
I want to file a case against vodafone as the number is distributed and is affecting my business.

I think if vodafone continues with these kinds of services they willl not grow their network.

i will never promote vodafone numbers.

sir,
I want to complaint against the vodafone services
they are simply fooling the indian consumers I have reallya bad experience with them i purchased the sim
firstly when i wanted to change my postpaid plan to prepaid then they said it would minimum take 3 months from the time i started using vodafone services

secondly after 3 months they said you amount will be forfeited (Rs500) in case you convert this paln to prepaid with in six months

thirdly after six months they said you need all the identity prrof again and whole process will take 3 days and during that time your sim will be deactivated

fourthly they said we dont have the sim card available for the prepaid and come after few days

In a nutshell they always avoid postpaid customers for converting to prepaid plans which are very expensive

So please tell me what action to take against them


Thanks
Gourav Aggarwal
9999356537

I activated Job alert on My vodafone no. 9988398250 on May. And i
contacted for custome care for Cancelled/ deactivation of Job alert but
that was not deactive and balance was deducted from my bal. i call to
customere care lots of time but nobody tell the right way to deactive the
job alert. as now i am disturbed each & every time by that msg. I am tired
by contacting Vodafone care.
Pls do the needful as i am going to complaint this to consumer court.

Myself Arun shrivastava from Punjab & I am very much disturbed by Job alert msg &
harrased by a no. of times by contacting to Vodafone care. so you are
requested to Pls registered My Claim for Amount Rs. 100000/-


Arun Shrivastava
9988398250

Dear Sir,

I am seeking your kind support towards my problem. I am using Vodafone mobile network since 2003. I am using 2paisa/SMS service. This month also I recharged with Rs. 49 for getting the benefit of 2 paisa/SMS for a period of 30 days. On 29th Dec 09 I received service sms from Vodafone stating that on 31st Dec 09 and 1st Jan 2010, sms charges will be applicable on regular basis i.e, Rs. 1 for local and Rs. 1.50 for STD sms.

What my complaint is, I paid rental of Rs. 49 for 30 days, if Vodafone discounts 2 days, it means I am paying for 28 days only. Then what about the remaining two days rental money? Like me, what about the other customers who are using the SMS service?

I called to Vodafone customer care to inform my problem on 29th night at 8:00PM. Mr. Kiran lifted the call and rather solving the problem, he kept me on hold continuously and disconnected.

Seeking ahead your kind support for the same.


With warm regards,
Jaswanth Kumar Jadala
Ph: 9885494030
jaswanth.jadala@gmail.com

On Saturday 26th December I, Rohit Grover, bought a new sim no. from SHINE COMMUNICATION SECTOR 14 Gurgaon from the guy named PANKAJ. I submitted him copy of my PASSPORT & a photograph and paid Rs 200 for the new sim. During this week I got calls on frequent basis from Vodafone that my documents have not been submitted and whenever I got back in touch with this guy he told me that no need to worry it’s just that they (Vodafone store guy) took documents on Monday. Do not worry my no won’t be barred. Finally on Saturday 2nd January outgoing from my no got barred. I called this guy Pankaj and he told me every time he has sent he documents, though he did not show me the receipt that he has sent the documents. All i could do was believe or not believe his word of mouth. Later on I called customer care which had no idea of how to deal with this issue. Every guy i talked on customer care except on told me he/ she would transfer the call to senior executive that was cut later on without any response. Only Anamika was better though she admitted that she did not have much information on this and she would transfer the call to senior and she came back and told me senior was busy and asked me to call after sometime. Else there was one guy who was very rude. They told me to go to Vodafone store and write a complaint there.
I went to VODAFONE CENTRE nearby NEHRU PLACE where I had another harrowing experience. I had to wait there for 50 mins. I saw two old guys above 60 waiting for an hour and crowd was getting larger and losing patience. For just a 5 min thing I had to wait for 50 mins and am sure I am not the only one. Now what they told me that they cannot help me and I have to send a mail to Vodafone care something something.
In a nutshell my problems are:
1. Why is my no barred? If document has not been submitted by dealer whose fault is it?
2. Vodafone dealers do not know how to behave with a customer. Who tackles to this issue? This guy pankaj told me Ja kuchh karle main nahi bhej raha tere documents, nahi kar raha tera sim chalo, ab FIR ke baad hi karonga ja karle kuchh bhi.
3. These dealers they never give customers any proof that sims have been bought from this place. When you would call him up he would say I did not buy. How do I prove it? It happens at every dealer. (CUSOMTER CARE GUY told me that the proof can be arranged form Vodafone as there is some stamped paper that he submits when he issues a new no to Vodafone). I hope you will get the information from there. Am sure there is soem guy from Vodafone store helping him in these issues. ( as he started my no on sat 26th only in 15 mins when I submitted his documents)
4. Is this the responsibility of a customer to travel places, dealer, customer care then stores and then back to this? What is Vodafone providing his customers – a harrowing tour package or a sim with loads of worries?
5. What is this customer care and service all about? People out there do not have proper information, senior executives do not talk and some guys they keep you waiting n then hang up?
6. WHO HAS MY DOCUMENTS NOW? Is Vodafone back to what is in trouble for? Misusing it’s customers documents? Who takes the responsibility of that?
7. Regarding you saying go to a Vodafone store and buy the sim, everyone knows that they are also not very honest guys. They have been involved in past in such misplacement of documents thing. One store sells sim for 300 while standard price is 100. How can one trust any authorised Vodafone store when
a. They make you wait for hours
b. When they are involved in such scams
c. When they sell sims at higher prices.
8. Is the customer god for you. Honestly after going through all this I personally think that customer is nothing for you.
9. One more thing I had such problems 3-4 years even with my mother’s no . We submitted documents almost every fifth day to Vodafone store kamla park Gurgaon and every next day we got the call our documents have not been submitted.
10. Can a big giant likes yours not handle its dealers well? Is your distribution system seriously at risk? Are your customers in danger of losing their submitted documents to any rogue? Is Vodafone going to ever wake up?
SO TRUSTING VODAFONE< VODAFONE CUSTOMER CARE & specially VODAFONE STORES & MINI STORES is no where in the picture.
As of now what I’m going to do is file an FIR against this guy so that my documents are not misused in any way