Thread: Complaint against Vodafone Customer care

Hi Rajneesh,

We believe that you have been contacted by our Customer care team and hope that your concern regarding voice chat service deactivation has been addressed. Do e-mail us at vodafonecare.upe@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

I want to activate one service, i have requested the vodafone regarding the service activation. After three days and more than 6 calls i made. Each time they are telling it will take another 2-5 hours but it is not yet done. They are very careless regarding the customers.

Hi Gurkirat,

We believe that you have been contacted by our Customer care team and hope that your concern regarding per second billing has been addressed. Do e-mail us at vodafonecare.pun@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Aslam,

We believe that you have been contacted by our Customer care team and hope that your concern regarding Missed Call Alert service has been addressed. Do e-mail us at vodafonecare.chn@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Hi,

We believe that you have been contacted by our Customer care team and hope that your concerns have been addressed. Do e-mail us at vodafonecare.chn@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Yogesh,

We believe that you have been contacted by our Customer care team and hope that your concern regarding SIM activation has been addressed. Do e-mail us at vodafonecare.del@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

I have written this to their Nodal Officer:

"This is to complaint against your whole Customer Care System who are saying
"HAPPY TO HELP YOU" instead of "HAPPY TO HARASS YOU". I have been using
VODAFONE No.9899888432 for last two-three years. I bought a VODAFONE no. for
my wife from a dealer and using it with no hassles, but last week i have
changed my talk plan from 444 to 299 pay per Seconds plan, during my that
call one of your customer care executive Mr.Deepak offered me a new add on
Post paid connection, he informed me the benefits of buying one for my wife
and surrender the no. she is using, as he gave me very unique no.
9899888439. I was excited i told him that you can send your executive on
Saturday morning to my place as I have planned to go out for a movie with my
family on Friday night (27/11/2009), but he insisted to buy at that time
only because of month end concept that i didnt understand but he assured me
to send the executive before i leave and will be using my bill as address
proof, and demanding the ID proof of my wife and one photo, I told him that
i dont have copy he said his executive will get it done himself, i agreed,
and positively the guy came to me in time and said he will not waste time in
looking for any photocopy shop and requested me to send me the scanned copy
by email after coming back, i was satisfied and got the form filled and
signed by my wife.

After he leaves Mr.Chetan called me from your verification cell after 20
minutes when i was about to leave, he said he will not activate no. in my
wife's name and instead he will do in my name, i was astonished, i just
started my reference call from DEEPAK, he stopped me inbetween and said "AAP
HI BOLTE RAHOGE KE SUNOGE BHI" , i was so annoyed and i said him to take
back the sim i dont need any connection then he gave phone to his senior
Mr.Chakarwarti he too spoke in same tone but after my shouting he started
requesting me not to return sim he will call me next day and I should not
spoil my mood (that already was spoiled to extreme), next day they didnt
called me the guy came with the free BAG to me and he requested a lot and i
gave him my wife's pan card he went to get it photocopied and then again i
talked the chetan he said the same i will have to give my PAN CARD,MY
PASSPORT and one NOC etc. that was the limit as soon as the guy came with
photocopy i gave him the sim and bag and requested him to leave and if my
money can be refunded Rs.250/- i paid for the sim, if not that i dont need
that as i dont want to have any association with VODAFONE.

Today morning I called up the customer care once again just to enquire about
the action taken on my complaint I have to wait for 5 minutes till I am
connected to the executive, I have to tell him whole story and in end what
he said was: "Sir, our systems are down he will be unable to help me" and
hung the phone. This was so humiliating experience to be a VODAFONE
customer, my problem is that my no. is so officially circulated as i am
using it for 2-3 years , but i am waiting for the service that is likely to
be introduced by TRAI that will enable customers to change the service
provider retaining the same no., but i have circulated an email to all my
friends, colleagues, communities about this incident and I am sure I will be
able save a lot of my friends being harassed like me.

I hope you are a very big company and one Vivek Sharma cant affect your
sales and business, but really advise you to please stop wasting money on
advertisements and concentrate on your consumers' needs.

I would like to end here, as I have already given a lot of my valuable time
to you people for last four days. Thanks"

Hi Rajinder,

We believe that you have been contacted by our Customer care team and hope that your concern regarding balance deduction has been addressed. Do e-mail us at vodafonecare.del@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Aditya,

We believe that you have been contacted by our Customer care team and hope that your concern regarding Postpaid corporate plan has been clarified. Do e-mail us at vodafonecare.kar@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Sushree,

We believe that you have been contacted by our Customer care team and hope that your concern regarding Bonus card has been addressed. Do e-mail us at vodafonecare.kar@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Dilip,

We believe that you have been contacted by our Customer care team and hope that your concern regarding Prepaid tariff plans has been clarified. Do e-mail us at vodafonecare.kar@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Prakash,

We believe that you have been contacted by our Customer care team and hope that your concern regarding 111 service has been addressed. Do e-mail us at vodafonecare.mah@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Jitendra,

We believe that you have been contacted by our Customer care team and hope you have got the required information on postpaid to prepaid conversion. Do e-mail us at vodafonecare.raj@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

i am customer of vodafone since 3 years and i am from AP,,,i must say that ur customer care service is simply waste...infact it must be "happy to escape" instead of
"happy to help" ...when we try to dial ur customer care no it doesnot work(we have dial nearly 5-10 times) ...hardly it connects to ur customer care no i.e 9885098850 ...after connecting the IVR system doesnot connect to ur executive who should solve our problem...ur IVR system is in such a way that same option keep on repeating for different actions ultimately u wont connect to ur executive and dont solve our problem and it takes nearly 10-15 min to connect to ur vodafone executive what kind of system is this wasting public time ..after connecting to ur executive first a fall he donno what the current plans are and what is going on with vodafone and try to speak some thing else what he want and what he knows ...and u say this call is being recorded for no sake ....
i will rate 2/10 for ur customer service
introducing new plans is not important but providing customer service is equally important