Originally Posted by mukherjeetapaskumar

Dear sir,
contact no-919675365118
mode-prepaid

mail id mukherjeetapaskumar@yahoo.co.in

matters:-On 14.05.10 I found a sms in my mobile that an unlimited music could be listened and for this a toll free no. was displayed in my instrument.Myself called the said no and found it was nothing but your advertisement of same nature by virtue of which you every now and then create disturbances and irritation in the mind of your cusatomer.Subsequently I got an sms at 15.31 same day wherein, I had been congratulated by my successful subcription for Rs 30 towards taking part in Vodaphone music and very clevarly they deducted Rs 30 from my account.I sent a reply immediately ,which returned unserved stating invalid message.I understood the matter that you are making your revenue target by cheating innocent people.I shall suggest your VP/AVP/CEO to stand in the road of Delhi with an empty bowl in their hand during the ensuing common wealth game for revenue collection instead of cheating the innocent citizen.Get my money back or I shall move to regulatory board/court .
tapas kumar mukherjee

Hi Tapas,

Thank you for writing in with your concern. We were trying to reach you at your number but we could not get through to you. We have sent you an email regarding the resolution provided for your concern. We request you to kindly check your email and if there are any further queries on this matter, please do not hesitate to respond back to us.

In case you would like us to give you a call back, please reply to the email with a convenient time when we may call you or an alternate number where we may contact you. You can reach us at vodafonecare.upw@vodafone.com
Happy to help!

Regards,
Vodafone Customer Care, Uttar Pradesh (West).

Originally Posted by jeyakumar

my name is jeyakumar. I am deaf person. I live in chennai.My home address : R. Jeyakumar, No.12/11, Sadayappan street, Mandavelli, Chennai-600 028. I with my wife and son at my home. we all go to out for day. my home locked. I has working Tamilnadu electricity board staff. last two week ago I joined new vodafone postpaid connecting for rs.525/- and my vodafone cell no.9962074114. till now working with my mobile. as your service cut my mobile. I feel bad about it. why? your staff neither connecting my mobile.

Hi jeyakumar,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://bit.ly/9h5B1t and we’d be happy to help.

Regards,
Vodafone Customer Care.

I am using the Vodafone service for last 6 years and recently after coming to Delhi I have taken the corporate plan. I was told that I will be getting some kind of discount in my bill on monthly basis as my plan is like that. However I don't see any kind of a discount given to me. Also when I call the customer service they don't have any answer for my questions. Beside that they prefer to argue. I have received three messages on three different dates which deviates from each other. The first message said that I have a bill for Rs. 1675 and the second message said that I have a bill for Rs. 1900 and some change. I haven't deleted the messages yet. Now two days back I have paid the bill where I paid Rs. 1700 and today I again I got a message that my credit limit is exceeding. My question is how is that possible and whether Vodafone is aware about the plan has been given to me. The person sitting here in Genpact building (Silokhera) has no answers as I believe his work is to give the card and then his duties are over. Right?



This is really not accepted and I would request you to look into this matter. This is the second time I am writing this kind of email to you. The first time I wrote to you then the problem was resolved. I don't want to extend this issue any further.

My services has been barred as of now and I seriously do not appreciate that fact when I am paying my bills on time. I would like you to please increase my credit limit as I will pay my bill on time. I have been doing the same. It has been observed that the customer service people also doesn't talk in the polite way.



I would appreciate if you can give me a call today. Please reply once you get my mail.

Originally Posted by Unregistered

I have asked vodafone people to send my phone bills from the month Feb2010 which they never send & now they are asking to pay Rs 25/-per bill copy & gives an excuse that i have given instructions not to send any hard copies of statement of bill & send the same as an email this is ridiculous & when asked to spaek to seniors the reply given to me By My Tanveer tariq was they are buisy & do not have time to spaek

Hi,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://bit.ly/awsxTf and we’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by ANIL.SSC

i m using vodafone no 9813778826 purchase a sms coupon for 30,000sms but after sending near 12000, my main balance is deducting for every sms that i send after this on after 4pm of june 23,2010, i call customer care 111, told me system on upgration, after that they bar my call, then i call 198 they told for to wait for 4hours, after four hour they also bar my call, after that i call more 5 time at 9813098130 from my idea postpaid mobile every time exeucative ask me to hold, every time they hold me for minute ask my no, after one minute of again hold they ask for my name & address again put my call on hold, after one minute of hold they say that the no which i am calling is not belong to vodafone, i tell him whole story again that i m calling from my another no beacause you barred my vodafone no she understand very well that what i m asking put my call on hold for more then 8minute & disconect my call before giving right information, luckily i have a idea postpaid no of which i make last call after understand my word customer care put my call on hold before 58minute still it is on hold, i have postpaid no & i m geting itemised bill so there will be no problem for me to hold for complete night but in morning i will definitely go to court with copy of my bill in which all these thing clearly mention. I m still listening Every i want to fly.... reason for writing to tell every one how this company cheating, & ofcourse VODAFONE CUSTOMER CARE IS NOT HAPPY TO HELP

Hi Anil,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://bit.ly/bE4cPU and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hello ,
This is just to bring to the notice of everybody that what a cheat the Vodafone company is and how they don't value their customers. I had been out of India for some time and carried my cell n they automatically activated my international roaming without I being aware of it not only that they deducted Rs99 from my prepaid account even for the next month without any intimation this shows how pathetic the service is I hope some action can be taken against it.

Originally Posted by smorbiwala

Hello ,
This is just to bring to the notice of everybody that what a cheat the Vodafone company is and how they don't value their customers. I had been out of India for some time and carried my cell n they automatically activated my international roaming without I being aware of it not only that they deducted Rs99 from my prepaid account even for the next month without any intimation this shows how pathetic the service is I hope some action can be taken against it.

Hello,
We have gone through your complaint, first you need to talk to the VODAFONE customer care and register a complaint, they will provide you a complaint no. and the time frame to resolve the issue. Wait for their response and revert us back with the Complaint nos. and the status of your complaint.
Visit: Address to know the customer care details.


Hope this may solve your problem.
Still have a question feel free to contact us again.

After my transfer to srinagar I went to your office at pathankot for cancellation of my existing phone number i.e,9888712633 and 9646022633 but the response of your representative was not positive and they just asked me to come again.Instantly I again went to the office in the morning dated 16.07.2010 for the same purpose they again asked me come in evening,on reaching to your office again the response shown by them was not at all satisfactory simply giving the reason that the office has been closed.Now I am totally fed up with your organisation as they have not given the positive response as expected by the valuable customer.you are requested to cancel my above given phone numbers at the earliest failing which I will not make any payment regarding these numbers in future.

Shashi Kumar Sharma

My number is + 919048528838. I cnt contact customer care executive .

hi dear sir/madam
my mobile number is 09830649961.vodafone Kolkata.i have a postpaid connection.for past 2 months i am facing a problem with vodafone.they are deduting my balance from my account though i know that i did not activate it.and after knowing that i deactivate my caller time following your information but still happening the same in the next month.it happens june 21st.they deduct and i deactivate CAN CT to144 in 23rd june at 12.30 am.but the same thing happens with me in this month while i am complaining they r saying i do not have deactivate but i have my message history in my mobile.now this is not something to happen with a renowned company like vodafone.is this the way to take money for the company from their customer for trivial reason.are vodafone running loss and taking money from customers?
whats wrong with them?

Originally Posted by Unregistered

hi dear sir/madam
my mobile number is 09830649961.vodafone Kolkata.i have a postpaid connection.for past 2 months i am facing a problem with vodafone.they are deduting my balance from my account though i know that i did not activate it.and after knowing that i deactivate my caller time following your information but still happening the same in the next month.it happens june 21st.they deduct and i deactivate CAN CT to144 in 23rd june at 12.30 am.but the same thing happens with me in this month while i am complaining they r saying i do not have deactivate but i have my message history in my mobile.now this is not something to happen with a renowned company like vodafone.is this the way to take money for the company from their customer for trivial reason.are vodafone running loss and taking money from customers?
whats wrong with them?

Send a written notice to the Nodal Officer via email or registered post, mention all the details in it and ask them for the proper solution so that you will not face such problem in future, wait for their response and revert us back.

Note: Keep all the copy of Complaint, Notice and the registered post slip, this may help you if you need to knock the consumer forum.

Visit: Address to know the nodal officer details.
For notice reference Visit: Notice before filing consumer complaint

Originally Posted by Unregistered

hi dear sir/madam
my mobile number is 09830649961.vodafone Kolkata.i have a postpaid connection.for past 2 months i am facing a problem with vodafone.they are deduting my balance from my account though i know that i did not activate it.and after knowing that i deactivate my caller time following your information but still happening the same in the next month.it happens june 21st.they deduct and i deactivate CAN CT to144 in 23rd june at 12.30 am.but the same thing happens with me in this month while i am complaining they r saying i do not have deactivate but i have my message history in my mobile.now this is not something to happen with a renowned company like vodafone.is this the way to take money for the company from their customer for trivial reason.are vodafone running loss and taking money from customers?
whats wrong with them?

Hi,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://bit.ly/cvbji9 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by Unregistered

After my transfer to srinagar I went to your office at pathankot for cancellation of my existing phone number i.e,9888712633 and 9646022633 but the response of your representative was not positive and they just asked me to come again.Instantly I again went to the office in the morning dated 16.07.2010 for the same purpose they again asked me come in evening,on reaching to your office again the response shown by them was not at all satisfactory simply giving the reason that the office has been closed.Now I am totally fed up with your organisation as they have not given the positive response as expected by the valuable customer.you are requested to cancel my above given phone numbers at the earliest failing which I will not make any payment regarding these numbers in future.

Shashi Kumar Sharma

Hi Shashi,

We sincerely apologize for any inconvenience faced by you and thank you for bringing your concern to our attention. We have received your request for deactivation of your number and same has been disconnected w,e,f 21 July 2010. For further help, you may write in to us at vodafonecare.pun@vodafone.com We would be happy to help.

Regards,
Vodafone Customer Care, Punjab.

I had post paid connection 9820552327 i have surrended and paid full amount, its now in prepaid, i have so far not received the deposit amount.
Name iyer iyappan vishwanathan
dob 09.09.1960, add, a/201 surendra aparement hira nagar, mulund west mumbai 400080,
request pls look in to it and do the need full
regards
iyer

Dear Customer care team members / Ms Babita Khanna /Mr. Neeraj

On the request of Neeraj Kumar (who used to sit in our office premises at Ernst & Young, Gurgoan), i agreed to take Rs6999 plan on my blackberry. For which i have already made the payment in cash to you on the spot in my office on 29th april 2010 under corporate scheme without getting receipt thereof despite my repeated requests to you ,as the same has to be deposited to my office as an evidence of procurement.Even after my subsequent consecutive requests to you , i still have not recieved the reciept in question .i also observed there is frequent discrepancy in my monthly bill which i have already brought to your knowledge time to time in which i am being charged Rs899 in respect of black berry which is not applicable under Rs 6999 plan which you have marketed to me , however Rs899 amt are being adjusted internally, the modus operandi is only known to you . the amount which was being adjusted earlier has neither corrected nor adjusted for the current bill.

When i tried to contact you to discuss the matter you tried to prolong it and made false promises, your act in this regard is tantamount to fraud and harassment to the customer ,majority of time i found your mobile no.9999555538 switched off or not responded, in this connection i observe deficiencies in your services which need to be redressed immediately failing which i shall be compelled to approach judicial authority for the redressal / compensation in the matter.